Questions & Answers

Q: QuestionDoes this device require a subscription?

Asked 5 years ago by SecretSanta.

• A:Answer The Nightowl video doorbell does Not require a subscription and it has a space for a micro SD card to store the data. The doorbell is a great camera and product! Unfortunately, the app and software for this product is pure junk and it renders this product useless! It's a total waste of money! I ultimately ended up installing the Remo S video doorbell and it works great!

  Answered 5 years ago by NaturegirlVerified Purchase

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Q: QuestionCan I install two doorbells at the same time? one for the front porch and the other one on the back porch? using the same transformer and same chime for both? Or do you require a new transformer and a new chime for each separately?

Asked 5 years ago by Bestbuybuyer.

• A:Answer The doorbell is hardwired to your existing chime if you have one. What happens, is it 'rings' twice. Once at the unit and also through the existing wiring. It should work.

  Answered 5 years ago by AGK2000Verified Purchase

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Q: QuestionCan you access video stored on the SD card remotely, and if so how, or do you need to remove the SD card and install in another device to review the videos?

Asked 5 years ago by SD.

• A:Answer Yes, I review my stored video on my phone through the Nightowl Connect App.

  Answered 5 years ago by rogerVerified Purchase

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Q: QuestionDoes this device allow 2way communication when the door bell is ranged?

Asked 5 years ago by 2wayvoicepcapability.

• A:Answer Yes, this doorbell has 2-way audio for listen and talk functionality. Thank you!

  Answered 5 years ago by Night Owl

  
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Q: QuestionDoes the hard wired night owl door bell need internet to operate? I use a mobile hotspot for my computer.

Asked 6 months ago by Jmc.

Q: QuestionDoes this device support ONVIF or RTSP?

Asked 3 years ago by owly.

• A:Answer All of our products are ONVIF compliant, but this doorbell does not support RTSP. Additionally, we cannot guarantee compatibility with 3rd party products. Thank you for choosing Night Owl.

  Answered 3 years ago by Night Owl

  
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Q: QuestionWhat doorbell is compatible with my dvr modal # WNVR 20B 41

Asked 4 years ago by kevin.

• A:Answer Please find the compatible doorbell at the link below. https://nightowlsp.com/wd2clm.html

  Answered 4 years ago by Night Owl

  
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Q: QuestionCan door bell be paired with 4 camera wireless system ? And can also add extra cameras with my existing and doorbell accessory

Asked 4 years ago by Daycaremgr.

• A:Answer This doorbell is compatible with our HC20X Hybrid DVRs and our WNVRC20 NVRs, neither of which has a 4 channel option. Or, it can be used as a standalone with a Wi-Fi connection. To discuss compatibility and what options are available, please call our pre-sales team at 1-866-979-0580 or email [email protected]. We look forward to hearing from you!

  Answered 4 years ago by Night Owl

  
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Q: QuestionDoes this have to be connected to existing door bell, or can it be free standing on the door . I have no door bell to connect to.

Asked 4 years ago by pm88.

• A:Answer Great question. This doorbell replaces your existing wired doorbell. While it is Wi-Fi in the sense that it connects wirelessly to your Internet network, it is wired for power and chime. So, you will need the existing cabling in place to set it up. Without that cabling in place, you may need to hire an electrician to complete setup. Thank you for choosing Night Owl.

  Answered 4 years ago by Night Owl

  
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Q: QuestionCan the door bell detects and send a notification To the phone app if someone is there even if they do not ring the door bell?

Asked 4 years ago by Lorie.

• A:Answer I’m can, although it isn’t nearly as quick as they show in their ads.

  Answered 4 years ago by AlliVerified Purchase

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Q: Questiondo you have angle mounting for the night owl door bell?

Asked 4 years ago by bicho.

• A:Answer Yes. This model includes a Flat Mounting Plate and an Angled Mounting Plate for installation. Thank you for choosing Night Owl!

  Answered 4 years ago by Night Owl

  
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Q: QuestionCan it be installed on a security gate?

Asked 4 years ago by Anonymous.

• A:Answer If there is 25 volt wiring to hook this doorbell camera to then technically yes but it is a wifi only unit. If it is too far outside your house then it will not have any signal

  Answered 4 years ago by Scoop0diddy0whoopVerified Purchase

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Q: QuestionIs this compatible with Night owl WNIP2-4L1? Thank you

Asked 5 years ago by Tojo.

• A:Answer No. This doorbell will not work with our WNIP2 Series. However, we will be launching a new Doorbell in the very near future that will be compatible. Please stay tuned. Thank you for shopping Night Owl!

  Answered 5 years ago by Night Owl

  
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Q: QuestionWill this work with 5ghz wifi?

Asked 5 years ago by JAM.

• A:Answer This doorbell is intended to be used with a 802.11 b/g/n Wi-Fi conenction @ 2.4 ghz. Thank you for choosing Night Owl!

  Answered 5 years ago by Night Owl

  
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Q: QuestionDoes it start recording when someone rings the bell? Can you snap a picture of the person at the door?

Asked 5 years ago by kykykane.

• A:Answer Yes and yes. It records based off of motion. If live viewing, you can take snapshot images. Thank you!

  Answered 5 years ago by Night Owl

  
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Q: QuestionDoes it come in white?

Asked 5 years ago by JP.

• A:Answer No. The doorbell is currently only available in black. Thank you choosing Night Owl!

  Answered 5 years ago by Night Owl

  
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Q: QuestionI do not currently have a doorbell. Do I need to install one or can I just direct wire it to my electric?

Asked 5 years ago by Doorbell.

• A:Answer This doorbell replaces your existing doorbell. It is wired for power and chime. Please view our Quick Setup Guide for more info. Thank you! https://support.nightowlsp.com/hc/en-us/articles/360008692033-Night-Owl-Doorbell

  Answered 5 years ago by Night Owl

  
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Q: QuestionCan you install this wired doorbell on a wireless system?

Asked 5 years ago by Mars.

• A:Answer Hi Mars. This Doorbell is compatible with our WNVRC20 and HC20X Series. Additionally, you can use it as a standalone via Wi-Fi Connection. Thank you!

  Answered 5 years ago by Night Owl

  
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Q: QuestionWhat are the wifi system requirements for this to function properly? Is there a minimum upload required? If so, what is it?

Asked 5 years ago by Moss.

• A:Answer You will need a min 2Mbps upload speed. Thank you!

  Answered 5 years ago by Night Owl

  
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Q: QuestionDoes night owl make a doorbell that connects to the hard drive of any of their camera systems?

Asked 5 years ago by Jimmy.

• A:Answer they advertise that they do. It didn't work for me.

  Answered 4 years ago by danenzmann

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