Questions & Answers

Name: Nixplay - Smart Photo Frame 10.1-inch - Black
Brand: Nixplay
SKU: 6416656
Price: 37.99 USD
Rating: 4.8 (457 reviews)

Nixplay - Smart Photo Frame 10.1-inch - Black

Model:: W10J; |
SKU:: 6416656

User rating, 4.8 out of 5 stars with 457 reviews.

Highly rated by customers for:

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Page Showing 61-80 of 177 questions

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QuestionCan I determine the order in which the photos will play during the slideshow?
Asked 2 years ago by Bessymay.
- Answer Yes the order in the photos play can be selected by the user from the settings.
  Answered 2 years ago by Nixplaysupport
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QuestionDo you get 18 GB of storage with the 8 on the frame and 10 on the cloud? Or does the 8 overlap within the 10?
Asked 2 years ago by QuestioningGirl.
- Answer The 10GB Nixplay cloud storage is in addition to the 8GB storage on the Nixplay Frame. Users can also join the Nixplay Plus Membership to get 50GB Nixplay cloud storage along with other benefits.
  Answered 2 years ago by Nixplaysupport
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QuestionCan the frame be setup to "pull" photos from a local NAS?
Asked 2 years ago by Bryan.
- Answer Unfortunately, the Nixplay Frame does not support this feature. Please refer to the following article to know which integrations we support: https://support.nixplay.com/hc/en-us/articles/360021379831-What-cloud-based-services-does-Nixplay-connect-to-
  Answered 2 years ago by Nixplaysupport
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QuestionWe would like to send this to a friend overseas so that they can view pics from home while away. Can the plug he switched out for a 220 v plug?
Asked 2 years ago by Christina.
- Answer No, you would need some type of inverter
  Answered 2 years ago by Gmoney2020
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QuestionA friend has shared a playlist with me that has a photo I dislike. Is there any way to remove a single photo locally without affecting the playlist as seen/used by others?
Asked 2 years ago by YoungsvilleBob.
- Answer No, anything deleted or added to the shared playlist will be seen by other users.
  Answered 2 years ago by Nixplaysupport
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QuestionDoes Nixplay own the photos you upload? Or can you delete them wholly from both the cloud and frame?
Asked 2 years ago by Lzz44.
- Answer All content uploaded into the Nixplay cloud is encrypted and owned by the respective user via their Nixplay user account. Nixplay does not have access or owns/uses user content in any form. Only the respective users are in complete control of their content on both the Nixplay Cloud and Nixplay Frame. For more information, please refer to the Nixplay Privacy Policy and Terms of Service https://www.nixplay.com/pages/privacy-policy https://www.nixplay.com/pages/terms-of-service
  Answered 2 years ago by Nixplaysupport
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QuestionCan you display videos?
Asked 2 years ago by riley.
- Answer Yes, Nixplay frames can display both photos and videos.
  Answered 2 years ago by Nixplaysupport
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QuestionDoes this have sound and if it does can it be muted just showing the videos?
Asked 2 years ago by Ed.
- Answer No sound based on my experience.
  Answered 2 years ago by Logo
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QuestionHow is a video played once uploaded? I want to send short videos to my elderly father, but I don't want it to auto play and shock him when sound begins. Is there a button that he can push to play the video? Is there a prompt to tell him to do so?
Asked 2 years ago by VideoSender.
- Answer There is a volume control which can be set to low. To raise the volume you can use the phone app or remote. I will send my frame a video to check if it starts playing immediately. I will then reply.
  Answered 2 years ago by Photogenie7
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QuestionDoes this frame play music? If I want a song to play during the slideshow does it do it?
Asked 3 years ago by Kim.
- Answer No, take a look at the Nixplay Seed Wave frame.
  Answered 3 years ago by David
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QuestionMy 90 year old mother lives in France while I live in the USA. She is not technically able to do anything except see the pictures/videos. Am I able to do everything from the mobile app? Or are there some functions that need to be done by the local remote?
Asked 3 years ago by BestBuyEnthusiast.
- Answer It would have to be assigned to her local Wi-Fi.
  Answered 3 years ago by Pah1
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QuestionWill the newer pics run first or will my Mom have to wait for the older pics to scroll through first?
Asked 3 years ago by Dirk.
- Answer Yes. I think the newer ones run first. I have it set on random.
  Answered 2 years ago by Photogenie7
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QuestionCan I connect this to google photos so that it plays an album?
Asked 3 years ago by Anonymous.
- Answer This scam of a company has now put Google photos album syncing behind a paywall. What used to be free is now a paid yearly subscription to use your frame. Buyer beware!
  Answered 1 month ago by Anonymous
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QuestionCAN I STILL DOWNLOAD PICS FROM A THUMB DRIVE?
Asked 3 years ago by Kate.
- Answer Nixplay Smart Frames allow users to upload their content via the nixplay mobile app, web app. Users can also upload content via email or import it from facebook, dropbox or google photos. Nixplay Smart Frames do not support download from a thumb drive. You can open the Nixplay web app via a desktop PC and upload content using a thumb drive.
  Answered 3 years ago by Nixplaysupport
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QuestionI currently have a six year old nixplay that is starting to show a burn spot in the center of screen. Am planning on another nixplay. Will I be able to transfer photos from one to the other and how is this done?
Asked 3 years ago by Allsnax.
- Answer Your photos are not stored in your Nixplay Frame but instead are storage on the Nixplay Cloud. All you need to do is to pair your new frame to your Nixplay account and assign your specific playlists with your photos to your new frame.
  Answered 3 years ago by Nixplaysupport
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QuestionI've open me an account with nixplay.Im on anothet frame,I don't see my new nuxplay app.
Asked 3 years ago by Jsimon.
- Answer Hi, please reach out to [email protected] where our CS team will be happy to help you out with any issue you are facing. You can also refer to the knowledge base articles here regarding the common questions our users ask: https://support.nixplay.com/hc/en-us
  Answered 3 years ago by Nixplaysupport
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QuestionHow do I invite people to add pictures?
Asked 3 years ago by Lola.
- Answer You’ll be provided an email address to give to others. You’ll also be able to control this through settings. You can select auto accept or select the option to approve photos prior to download.
  Answered 3 years ago by Pah1
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QuestionCan I hook my nixplay up to a USB to display on a tv?
Asked 3 years ago by LSCC.
- Answer Unfortunately Nixplay currently does not support this functionality.
  Answered 3 years ago by Nixplaysupport
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QuestionI have uploaded over 700 photos to may frame via the app however only 550 are showing on my playlist. Why would this be?
Asked 3 years ago by Pete.
- Answer Please make sure that all photos are added to the playlist that is running on your Nixplay frame. Also ensure your frame is connected to the WiFi so new content is updated. Finally please also check your frame settings for the playback mode to ensure is set to Play All Photos. If you still have any issues please reach out to [email protected] or call us at +1 (855) 649 7529 Mon - Fri 9am - 5pm, Central Time. Our CS agents will be happy to assist you.
  Answered 3 years ago by Nixplaysupport
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QuestionI had professional photos taken and they are not unloading into the app. Is it possible they are too high res for this device?
Asked 3 years ago by Kristen.
- Answer If the photos are of the correct format, they should be uploaded to nixplay frame without any issue. If you still have issues, please reach out to [email protected] to assist you further. The formats we support are available here: https://support.nixplay.com/hc/en-us/articles/900002393886
  Answered 3 years ago by Nixplaysupport
  Answer this question

Showing 61-80 of 177 questions

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Questions & Answers

Nixplay - Smart Photo Frame 10.1-inch - Black

Q: QuestionCan I determine the order in which the photos will play during the slideshow?

Q: QuestionDo you get 18 GB of storage with the 8 on the frame and 10 on the cloud? Or does the 8 overlap within the 10?

Q: QuestionCan the frame be setup to "pull" photos from a local NAS?

Q: QuestionWe would like to send this to a friend overseas so that they can view pics from home while away. Can the plug he switched out for a 220 v plug?

Q: QuestionA friend has shared a playlist with me that has a photo I dislike. Is there any way to remove a single photo locally without affecting the playlist as seen/used by others?

Q: QuestionDoes Nixplay own the photos you upload? Or can you delete them wholly from both the cloud and frame?

Q: QuestionCan you display videos?

Q: QuestionDoes this have sound and if it does can it be muted just showing the videos?

Q: QuestionHow is a video played once uploaded? I want to send short videos to my elderly father, but I don't want it to auto play and shock him when sound begins. Is there a button that he can push to play the video? Is there a prompt to tell him to do so?

Q: QuestionDoes this frame play music? If I want a song to play during the slideshow does it do it?

Q: QuestionMy 90 year old mother lives in France while I live in the USA. She is not technically able to do anything except see the pictures/videos. Am I able to do everything from the mobile app? Or are there some functions that need to be done by the local remote?

Q: QuestionWill the newer pics run first or will my Mom have to wait for the older pics to scroll through first?

Q: QuestionCan I connect this to google photos so that it plays an album?

Q: QuestionCAN I STILL DOWNLOAD PICS FROM A THUMB DRIVE?

Q: QuestionI currently have a six year old nixplay that is starting to show a burn spot in the center of screen. Am planning on another nixplay. Will I be able to transfer photos from one to the other and how is this done?

Q: QuestionI've open me an account with nixplay.Im on anothet frame,I don't see my new nuxplay app.

Q: QuestionHow do I invite people to add pictures?

Q: QuestionCan I hook my nixplay up to a USB to display on a tv?

Q: QuestionI have uploaded over 700 photos to may frame via the app however only 550 are showing on my playlist. Why would this be?

Q: QuestionI had professional photos taken and they are not unloading into the app. Is it possible they are too high res for this device?

QuestionCan I determine the order in which the photos will play during the slideshow?

QuestionDo you get 18 GB of storage with the 8 on the frame and 10 on the cloud? Or does the 8 overlap within the 10?

QuestionCan the frame be setup to "pull" photos from a local NAS?

QuestionWe would like to send this to a friend overseas so that they can view pics from home while away. Can the plug he switched out for a 220 v plug?

QuestionA friend has shared a playlist with me that has a photo I dislike. Is there any way to remove a single photo locally without affecting the playlist as seen/used by others?

QuestionDoes Nixplay own the photos you upload? Or can you delete them wholly from both the cloud and frame?

QuestionCan you display videos?

QuestionDoes this have sound and if it does can it be muted just showing the videos?

QuestionHow is a video played once uploaded? I want to send short videos to my elderly father, but I don't want it to auto play and shock him when sound begins. Is there a button that he can push to play the video? Is there a prompt to tell him to do so?

QuestionDoes this frame play music? If I want a song to play during the slideshow does it do it?

QuestionMy 90 year old mother lives in France while I live in the USA. She is not technically able to do anything except see the pictures/videos. Am I able to do everything from the mobile app? Or are there some functions that need to be done by the local remote?

QuestionWill the newer pics run first or will my Mom have to wait for the older pics to scroll through first?

QuestionCan I connect this to google photos so that it plays an album?

QuestionCAN I STILL DOWNLOAD PICS FROM A THUMB DRIVE?

QuestionI currently have a six year old nixplay that is starting to show a burn spot in the center of screen. Am planning on another nixplay. Will I be able to transfer photos from one to the other and how is this done?

QuestionI've open me an account with nixplay.Im on anothet frame,I don't see my new nuxplay app.

QuestionHow do I invite people to add pictures?

QuestionCan I hook my nixplay up to a USB to display on a tv?

QuestionI have uploaded over 700 photos to may frame via the app however only 550 are showing on my playlist. Why would this be?

QuestionI had professional photos taken and they are not unloading into the app. Is it possible they are too high res for this device?