Questions & Answers

Q: QuestionWhy would I need a VPN?

• A:Answer Norton Secure VPN allows you to browse anonymously and securely on public Wi-Fi with no-log VPN and bank-grade encryption to help keep your information like passwords and bank details secure.

Q: QuestionWhat does the Norton 360 Deluxe software do?

• A:Answer It provides powerful layers of protection for your connected devices and online privacy.

Q: QuestionDoes Norton 360 Deluxe offer cloud backup?

• A:Answer Yes, it includes 25GB of secure cloud backup for PCs.

Q: QuestionDoes Norton offer a virus protection promise?

• A:Answer Yes, if your device gets a virus and Norton can't remove it, you will get your money back guaranteed.

Q: QuestionWhat are the benefits of having Norton 360?

• A:Answer Norton 360 provides multiple layers of protection for your digital life, including browsing anonymously with bank-grade encryption, blocking viruses and malware, password management, dark web monitoring, and parental controls.

Q: QuestionHow many devices does the Norton 360 Deluxe package cover?

• A:Answer This package of Norton 360 Deluxe provides protection for up to 3 devices.

Q: QuestionWhat is included with the parental control feature?

• A:Answer The parental control feature allows you to manage your kid's online activity, helping them safely explore, learn, and enjoy the connected world on their devices.

Q: QuestionIs this software a one time purchase or a subscription?

• A:Answer This is a 1-Year pre-paid subscription that will auto-renew annually unless you cancel.

Q: QuestionHow much is the auto renewal at the completion of the year?

Asked 4 years ago by Meshi.

• A:Answer BE AWARE!!! I just hung up with Norton ,my Norton virus protection ends in 22 days. IF I purchase this one after having the first promtoional rate they will send me a bill for the difference and if I dont pay will cancel my subscription. So if your trying to avoid the higher cost they will catch up with you. Im thinking of switching to McCaffee and then next year go back to Norton so I can get the intro price. Just soooo frustrating since I am a senior on limited income.

  Answered 3 years ago by Shashana

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Q: QuestionIf I purchase this version that states it is auto renewal and turn Auto Renewal to NO and remove pymt info from my account does that mean my devices will no longer be protected, receive updates, etc.?

Asked 5 years ago by Wans.

• A:Answer When you purchased in the retail store, you were buying a recurring subscription that automatically renews each year after the initial term. If you choose to disable automatic renewal feature, your subscription will continue to work for the period you subscribed however, it will not get renewed automatically when it expires. Thanks!

  Answered 4 years ago by NortonLIfeLock Product Expert

  
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Q: Questionwhy cant i download this product to my laptop why doesnt this just give you a product key to use?

Asked 5 years ago by mzchelle.

• A:Answer First good luck. I spent three days trying to install norton was no help , I ended up going to Best Buy and to get help two hours later it was installed. If I had known the hassle involved I would not have bought it.

  Answered 5 years ago by SnowdogVerified Purchase

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Q: Questionis this norton 360 deluxe (3 devices) the 2022-2023 version ?

Asked 2 years ago by ralph.

• A:Answer Yes.

  Answered 1 year ago by WiltonAVerified Purchase

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Q: QuestionHello, Will the autorenewal be at this price? Thank you, Rachel

Asked 4 years ago by Rachel.

• A:Answer Sorry, Rachel. The auto-renew price is typically 3X the price you paid for your initial description. BAD Norton!

  Answered 1 year ago by BridgejumperVerified Purchase

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Q: QuestionHello! May I buy Norton 360 deluxe for 3 years protection, not just for one? on the same day, on next day? (1+1+1). If not, WHY? Thank YOU for advance. Mike.

Asked 5 years ago by Mike.

• A:Answer Hi Mike, Each product key has its intended subscription period and you will not be able to use all the product keys at the same time. If you already have a subscription activated on your device and if you use a new key to activate, your Norton 360 will get activated with new key and the subscription period from the old key will not get added to the new key. Let us know if you have any questions. Thanks!

  Answered 5 years ago by NortonLIfeLock Product Expert

  
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Q: QuestionIf buy this are you going to tack on extra charges if i am already a customer and need to RENEW? I have heard peoples reviews on amazon saying Norton charged extra like $100 If so I am done with Norton

Asked 2 years ago by Calchick.

• A:Answer I have been buying and manually downloading Norton for several years without an issue. The only catch to downloading Norton yourself is that you have to sign up for the auto renewal BUT you can delete the auto renewal option after you download the new version. If you keep the auto renewal on, then Yes. Norton will charge you ALOT more than what it costs to download this yourself. Once you cancel the auto renewal, they cannot charge you anything extra unless you choose to have their added protection services or don’t cancel.

  Answered 2 years ago by DakotaroseVerified Purchase

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Q: QuestionIf I order this, does the subscription start immediately or can I wait until I need it? I don't need it for 9 months, but want to have it at home so that I can use it in 9 months.

Asked 4 years ago by confused.

• A:Answer Yes it comes with product code when ready activate the Norton Just opt out of auto renew

  Answered 4 years ago by AnswerVerified Purchase

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Q: QuestionIs it available in store?

Asked 5 years ago by Joe.

• A:Answer Ya if you go to the best buy store you can find the Norton 360 deluxe. If your having trouble finding the item you can ask a best buy employ to help you.

  Answered 2 years ago by ReviewVerified Purchase

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Q: QuestionDoes Norton 360 Deluxe provide spam protection? I use Microsoft Office 365 Outlook.

Asked 1 month ago by MAJConsulting.

• A:Answer Hi MAJConsulting, Yes we do have scam protection with Norton 360 Deluxe 3 Device, includes Norton Genie, our AI-powered scam protection assistant. It’s always just a tap away to offer advice if you think you’re being scammed. Safe SMS powered by Norton Genie’s AI engine, detects sophisticated scams in text messages, giving you advanced protection against scams and peace of mind when checking your messages. Safe Web’s advanced AI helps protect you from scams when shopping or browsing online by checking for hidden scams in the pages you visit. Our private browser, built to block advanced phishing scams⁶ and help keep annoying ads away, while you browse, bank, and shop, so you’ll know the page you’re visiting is safe and a Scam Dashboard.

  Answered 1 month ago by Norton & LifeLock Product Expert

  
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Q: QuestionAre parental controls available on an iPad / iOS?

Asked 5 months ago by OakIsland.

• A:Answer Hi - thanks for the question. Parents controls are available on any browser-capable device. Hope this helps - DWN

  Answered 5 months ago by Norton & LifeLock Product Expert

  
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Q: QuestionIf I install this product on a tablet then later replace the tablet, will I be able to install and use the product on the new device at no additional charge?

Asked 1 year ago by Anonymous.

• A:Answer You can manage which devices to remove as well as adding a new one within in your Norton account. The device limit tied to your subscription refers to the number of devices that can have Norton installed concurrently. However, you can remove from a current device and install on a new device if needed by going to “my devices” in your Norton portal.

  Answered 1 year ago by NortonLIfeLock Product Expert

  
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