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Questions & Answers

Page Showing 1-20 of 44 questions
  • QuestionWhy should I choose Norton 360 for online protection?

    • Answer Norton 360 offers multiple layers of protection for your digital life, including browsing anonymously with bank-grade encryption, blocking viruses and malware, password management, dark web monitoring, and parental controls.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes Norton 360 offer real-time threat protection?

    • Answer Yes, Norton 360 offers advanced security that protects against existing and emerging malware threats in real-time.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow many devices does Norton 360 Premium support?

    • Answer Norton 360 Premium supports up to 10 devices.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the subscription period for this Norton 360 plan?

    • Answer This Norton 360 plan comes with a 1-year subscription.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat does the secure VPN feature offer?

    • Answer The secure VPN allows you to browse anonymously and securely with a no-log VPN while using public Wi-Fi. It adds bank-grade encryption to help keep your information like passwords and bank details secure and private.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat operating systems are compatible with this software?

    • Answer This software is compatible with Android, Mac OS, Windows, and Apple iOS.
    This question and answer was generated by AI based on customer and product data.
  • Questionhow much does it cost to renew subscription for the 10 device norton and the 5 device norton

    Asked by walt.

    • Answer My 10 device subscription is set to auto renew March 6 2020 for $129 . Every year I have to cancel Norton and buy elsewhere. I wish Norton would offer a discount to loyal subscribers instead of sticking them with higher prices. I have talked with them and they say the lower prices at retailers are a discount to get new subscribers

      Answered by Dissapointed

  • QuestionHow do I download from Digital LIbrary

    Asked by Lyle.

    • Answer I am like you, I couldn't get my Norton to download from the Best Buy site. I called Best Buy to get help and they wanted to charge me!!! I was so disgusted with Best Buy. My son finally took a screen shot of the Best Buy page with the product key code on it and then when I went to my Norton account all I had to do was enter the product key code. I feel like Best Buy should have been more helpful since I purchased this digitally from Best Buy, purchasing in store was not an option. I wanted to purchase this in store to prevent this nightmare from happening, but since that was not an option I had no other choice. But when it comes time to renew my Norton product again, I will go else where and see if I get better customer service.

      Answered by talker2

  • QuestionIf I purchase Norton 360 premium does that price include the first year subscription?

    Asked by DanM.

    • Answer Yes, the price is for one year of service. It is a really good price. They want you to buy it so that it auto-renews is a year. The annual renewal is about $100 more than this purchase price. What many folks (including me) do is purchase this product, turn off the auto-renew, and then in a year purchase this product again and enter the product key. Buying this product each year at a retailer versus letting it auto-renews each year saves you $100 each year. This product is outstanding, comprehensive protection at an incredible price. Just don't let it auto-renew and you're getting a great deal.

      Answered by EricK

  • QuestionCan I turn off auto renew once it is installed?

    Asked by Lori.

    • Answer Yes, you can turn off auto renew at any time.

      Answered by talker2

  • QuestionCan I just buy this and before it ends just cancel it and buy it again from bestbuy for the same price?

    Asked by R1000.

    • Answer Yes but do it around Christmas because your going to get 80% to 90% off, that's what I do.

      Answered by OrionR

  • QuestionWith a physical disk, will I be able to install Norton on my iPads once it is installed on my PC using an optic drive?

    Asked by Anonymous.

    • Answer Hello! I bought the digital version and it was very easy to install on different types of devices. I installed on 2 Microsoft surfaces, 2 dell laptops, 1 hp desktop and 2 samsung galaxy phones. The digital version is probably the easiest as you can send an "invite" email to yourself and just open that email from the different devices or log into your norton account on the other devices and download directly. The software keeps a count of how many licenses you bought and how many have been used. I thought about getting the disk but am glad I went with the digital download instead. Good luck!

      Answered by Amf1

  • QuestionMy current subscription with comcast doesn't expire until January. Can I buy this now and download it in January.

    Asked by Hammy.

    • Answer Yes. Just save the email from Best Buy with the product code.

      Answered by JudyM

  • QuestionRecently I bought a computer from Best Buy with Windows 11 mode S installed. As I bought a Norton antivirus I couldnt downloading up to now because of the Windows 11 mode today I learned how desactivate the mode S. I have the product key in my receipt.

    Asked by Rudy.

    • Answer Good to hear that you now learned how to free yourself from "Windows-Slave" as opposed to it's claim: "S" means "Secured" mode, but actually making you "Slave" by forcing to use apps only from MS-play-store. A truly Slave-mode. 1) Now all you will have to do it, follow your order email from Bestbuy, and click to sign-in to your bestbuy account. from there you will be able to see Product Key which you can either download or save by copy paste. 2) Then point your browser to link : https://support.norton.com/sp/en/us/norton-download-install/current/info Sign-in or create your Norton account and using Product Key in step -1, you can down load and install Norton product on your device. See Screen shots attached for your step by step instructions.... enjoy

      Answered by SirajK

  • Questiondoes norton 350 premium provide identy protection

    Asked by Anonymous.

    • Answer Full identity protection is included in our LifeLock products, which are available at Best Buy, search under LifeLock Standard. Norton 360 Premium includes the feature Dark Web Monitoring which notifies you if your information is found on the mysterious dark web, where your personal information can be bought and sold.

      Answered by Norton & LifeLock Product Expert

  • QuestionWhat will the subscription cost me next year?

    Asked by Nils.

    • Answer Hi Nils, thank you for reaching out. For the most up to date on pricing please visit our website www.norton.com/pricing.

      Answered by Norton & LifeLock Product Expert

  • QuestionDoes it have a safe browser included to safe bank as Bitdefender or Kaspersky?

    Asked by sergio.

    • Answer Yes it does. For multiple browsers

      Answered by RexL

  • QuestionYou ad states this includes Lifelock, but when you click on the item it doesn't mention Lifelock. Why is it in the ad when this is not what is being offered?

    Asked by Lifelock.

    • Answer Thank you for reaching out. Norton 360 Premium includes Dark Web Monitoring which is a feature within LifeLock product offerings.

      Answered by Norton & LifeLock Product Expert

  • QuestionIs this software compatible with older windows 8 laptops?

    Asked by SMH1984.

    • Answer Thank you for reaching out, for the most up to date on system requirements please visit; www.norton.com/sysreq . Currently (6/17/2024) for Windows Operating Systems: Microsoft Windows 11/10 (all versions) Microsoft Windows 11 in S mode with ARM processors Microsoft Windows 10 in S mode (32-bit or 64-bit or ARM32) version 1803 and above Microsoft Windows 8/8.1 (all versions) Some protection features are not available in Windows 8 Start screen browsers. Microsoft Windows 7 (32-bit and 64-bit) with Service Pack 1 (SP 1) or later with SHA2 support Some of the existing Norton Device Security and Norton Secure VPN products are not compatible with Windows OS on ARM devices. Thank you

      Answered by Norton & LifeLock Product Expert

  • QuestionWould it make sense to purchase this product & the gamer version? How would that work? I'm looking for the best of both but really just get 1 product

    Asked by DavidS.

    • Answer Thanks for reaching out ... You can't go wrong with either product, however if you are a GAMER you may want to consider the GAMER version to maximize performance as our GAMER product includes the feature Game Optimizer. Most computers have multiple CPU cores. Game Optimizer dedicates the CPU power by moving non-essential OS and system function to a single core and dedicates the remaining cores to the game. • Optimizes CPU performance for smoother gaming • Allows user to add games or select games they don’t want to optimize • Reduces CPU spikes which can slow down the game • Does not impact many of the other programs gamers use when playing games including: Discord, Broadcasting Software (OBS, SLOBS, etc.) and Team Speak. Hope this helps.

      Answered by Norton & LifeLock Product Expert