Questions & Answers

Q: QuestionI recently bought two of these from Best Buy but they do not charge my Iphone 12. I was wondering if the product was compatible with the 12 or if I have a faulty product.

Asked 4 years ago by SD.

• A:Answer Thank you. I called Ott lite customer support and they told me the 12 is not supported.

  Answered 4 years ago by SD23

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Q: QuestionMy charger Broke, how do I buy a replacement? Name of the cord please!

Asked 6 months ago by Anonymous.

Q: QuestionSo, I bought a offlite like 2 days ago and I plug it in yestuday was trying to wireless charge my iphone 12 pro max and it doesn't work what's the issue? can you help me please

Asked 9 months ago by Danny.

• A:Answer Thank you for your inquiry. The phone must have built in wireless charging + should not have any thick cases to prevent charging. If still non-operable, please do contact seller for exchange or refund. Best regards, Ottlite Customer Service PH#800/842-8848 (hours: M-F, 9-5pm ET).

  Answered 9 months ago by OttLite

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Q: QuestionHi, would this light be bright enough to be used as a reading light if positioned on a nightstand by the bed, with the main bedroom lights off at night?

Asked 10 months ago by Sepiaricus.

• A:Answer Thank you for your inquiry. Yes, the lamp is perfect for a nightstand, per Ottlite's website: Choose from 3 brightness settings – ideal for nightstands...Best regards, Ottlite Customer Service PH#800/842-8848 (hours: M-F, 9am-5pm ET).

  Answered 10 months ago by OttLite

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Q: QuestionCan this charger charge iPhones with the Otter Box cover on it?

Asked 1 year ago by Sandy.

• A:Answer Thank you for your inquiry. The lamp may charge with an Otter Box case however, if not would need to remove case for charging. Best regards, Ottlite Customer Service PH#800/842-8848 (hours: M-F, 9am-5pm ET).

  Answered 1 year ago by OttLite

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Q: QuestionWill this charge iPhone 15 pro max?

Asked 1 year ago by Sandy.

• A:Answer Thank you for your inquiry. If the iPhone 15 pro max has built-in wireless charging, then yes, it would charge via the QI charging station. If unable to determine if the iPhone 15 pro max has built-in wireless charging, then Google "does an iPhone 15 pro max have built-in wireless charging?" if the answer is a yes then the phone would be able to charge wireless from QI charging station. If the answer is a no, then the wireless device/phone would NOT be able to charge wirelessly. Best regards, Ottlite Customer Service PH#800/842-8848 (hours: M-F, 9am-5pm).

  Answered 1 year ago by OttLite

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Q: QuestionDoes the light only turn on ONLY when charging? Thanks

Asked 1 year ago by Smsi330.

• A:Answer No. It is a touch light that can be used anytime with are without changing.

  Answered 1 year ago by SeeallVerified Purchase

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Q: QuestionWhy is my iPhone 13 not charging with the Ottllite wireless charging?

Asked 2 years ago by Patw.

Q: QuestionWhat are the dimensions?

Asked 3 years ago by Anonymous.

• A:Answer Thank you for your inquiry. Base measures 7.5 x 3.75 inches Stands 8.75” tall Best regards, Ottlite Customer Service PH#800/842-8848 (Hours: M-F, 9am-5pm ET)

  Answered 3 years ago by OttLite

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Q: QuestionI have a window behind my desk and need a light bright enough like the ring light for online meetings. Would this light work?

Asked 4 years ago by Schnella87.

• A:Answer Thank you for your inquiry. No this lamp is a Night type Light and will not light up like the ring lamps you are referring to. Best regards, Ottlite Customer Service PH#800/842-8848

  Answered 4 years ago by OttLite

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Q: QuestionDo these work on galaxy note 3

Asked 4 years ago by Sululu.

• A:Answer Yes

  Answered 4 years ago by Lamp

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Q: QuestionWill this work with an Amazon smart plug to turn on and off?

Asked 4 years ago by jozee.

• A:Answer I am not sure. I had a timer on it, but it won't turn it on. Once on it will turn off with the set time to turn off.

  Answered 4 years ago by Christine

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Q: QuestionWill the device charge the older model iPhone 8?

Asked 5 years ago by Paul.

• A:Answer Not wirelessly, you must plug it into the sub port.

  Answered 4 years ago by rapjr72

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Q: Questiondoes this lamp work on batteries or wall plug (ottlite - desk lamp/night light with 3 settings, USB port)

Asked 2 years ago by Amber.

• A:Answer It plugs into the wall.

  Answered 1 year ago by SeeallVerified Purchase

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Q: QuestionWill this work with the iPhone SE second generation?

Asked 3 years ago by Toshi.

• A:Answer Thank you for your inquiry. First, the wireless device must have wireless charging capability. If the wireless device does NOT have wireless charging capability, then it would not be able to charge on QI charging station of lamp. If your unsure if the iPhone SE second generation has wireless charging capability, may I suggest Googling "does an iPhone SE second generation have wireless charging capability?" If the wireless device has wireless charging capability, next it must be determined if the wireless device is compatible with the QI (pronounced Chee, meaning energy flow) that is on the lamp. By visiting the wirelesspowerconsortium.com website, you would be able to look up your wireless device to determine if the wireless device is compatible with the QI charging station on the lamp. Therefore if your iPhone SE second generation has wireless charging capability, as well as is compatible with QI charging station, then it should work. Best regards, Ottlite C/S PH#800/842-8848 (M-F, 9am-5pm EDT)

  Answered 3 years ago by OttLite

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Q: QuestionWill this work for a Moto e5 Plus?

Asked 4 years ago by Starjasmines.

• A:Answer Thank you for your inquiry. To determine if a wireless device is compatible with Qi charging please visit the Wireless Power Consortium website. Best regards, Ottlite Customer Service PH#800/842-8848

  Answered 4 years ago by OttLite

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Q: QuestionWill this charge an iwatch?

Asked 4 years ago by Xxm.

• A:Answer Thank you for your inquiry. The Wireless lamp with Night Light and Digital Display lamp wirelessly charges QI (pronounced chee, from the Chinese word meaning energy flow) -certified devices. Per the instructions in order to determine if you’re wireless device is compatible with the lamp please visit The Wireless Power Consortium website. Hope this helps. Best regards, Marcy Mooney Ottlite C/S Rep PH#800/842-8848 (ext #346)

  Answered 4 years ago by OttLite

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Q: QuestionWhat am I doing wrong? Can’t get my new OttLite charging station to charge my IPhone 7

Asked 5 years ago by Evterry7.

• A:Answer Thank you for your inquiry. Your phone may not be compatible (believe IPhone must be 11 or greater) with Ottlite's lamp. You can visit The Wireless Power Consortium website to see if your ph device is compatible with the Ottlite lamp. Best regards, Marcy Mooney C/S-Ottlite Tampa, FL

  Answered 4 years ago by OttLite

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