Questions & Answers

Q: QuestionHow does the Oura Ring track sleep, activity, and stress levels?

• A:Answer The Oura Ring uses advanced sensors to monitor your sleep, activity levels, temperature, stress, and heart rate.

Q: QuestionWhat is the maximum depth of water resistance for the Oura Ring?

• A:Answer The Oura Ring Gen3 has a maximum depth of water resistance of 328 feet.

Q: QuestionCan the Oura Ring be used to track blood oxygen levels?

• A:Answer The Oura Ring Gen3 tracks your blood oxygen levels.

Q: QuestionWhat kind of battery does the Oura Ring use?

• A:Answer The Oura Ring uses a lithium-ion battery.

Q: QuestionDoes this ring work without paying for a monthly subscription? I saw these on display at my local Best Buy and I want to buy as my wedding ring, but would not pay $6 a month in perpetuity.

Asked 2 years ago by Benzito.

This question was asked about the related product: Oura Ring Gen3 - Horizon - Size Before You Buy - Size 10 - Stealth - (2021)

• A:Answer Yes, the Ring works, but the information without the subscription is nearly useless! Without the subscription, Oura withholds ALL basic source information provided by the Ring. Instead, Oura only displays "Activity Goal", "Readiness", and "Sleep" scores. These scores are nearly useless because they are based upon information provided by the Ring that you will no longer be able to see. For example, the "Activity Goal" score is based upon your individual goal for steps - but without the subscription, you will no longer be able to see, set, or update this goal! The "Sleep" score will be based up go-to-bed and wake-up times that may not be correct, but without the subscription, you will have no long have the ability to see that the information is wrong or be able to correct it. Therefore, if you want to continue to get the promised value from your Ring, you will HAVE to continue the subscription! This will bring a total three-year cost of the ring up to about $500!! Buyer beware! I bought my ring directly from Oura with a 6-month subscription included. Now that my subscription has run out, I am very disappointed to find out that there is almost no value to the ring without the subscription. I would not recommend the Ring unless you plan to pay for the subscription and include the subscription cost in your planned cost of the Ring.

  Answered 2 years ago by Anonymous

  Helpful (262)Unhelpful (4)ReportAnswer this questionShow more answers (5)

Q: QuestionJust curious about the negative impact this could have on my health, with the battery emitting radiation. My girlfriend had an Iwatch that burned her wrist,that kept me from getting one but I want to get something to track my heart/sleep

Asked 2 years ago by GDalmeida.

This question was asked about the related product: Oura Ring Gen3 - Horizon - Size Before You Buy - Size 8 - Silver - (2021)

• A:Answer The Oura Ring emits minimal electric and magnetic fields (EMFs) and allows users to enable Airplane Mode to limit contact even further. The limit for Specific Absorption Rate (SAR) for a device such as the Oura Ring is 2.0 W/kg for the head and body. The Oura Ring SAR level is 0.0003 W/kg. Additionally, Bluetooth is only active on the Oura Ring for short periods, well below 1% of the day. Data is transmitted more continuously when the ring syncs with the app and during firmware updates.

  Answered 2 years ago by Oura Ring

  Helpful (20)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI'd like to know what is the return policy? I don't want to buy it unless I know exactly what the limitations might be. What if it doesn't work properly? What if its not really the vet size for me since they don't have half sizes?

Asked 1 year ago by OuraQuestioner.

This question was asked about the related product: Oura Ring Gen3 - Horizon - Size Before You Buy - Size 11 - Rose gold - (2021)

• A:Answer You may return any fully functional and undamaged Oura product for any reason within 14 days for a full refund or exchange. Shipping and handling charges are not refundable. For exchanges, original orders are limited to one ring size, color, or model change within the same price range. If you have any concerns with your ring, you can also submit support requests through the Oura App and Oura website.

  Answered 1 year ago by Oura Ring

  Helpful (17)Unhelpful (3)ReportAnswer this questionShow more answers (2)

Q: QuestionAll the pictures I’ve seen have the ring on index finger, is this recommended over any other finger?

Asked 2 years ago by BALinny.

This question was asked about the related product: Oura Ring Gen3 - Horizon - Size Before You Buy - Size 8 - Silver - (2021)

• A:Answer The Oura Ring works on all fingers and can be worn on either hand. For optimal performance and accuracy, we recommend wearing your Oura Ring on your index finger. If you prefer another finger, the middle or ring fingers are the next best, but try to avoid fingers with large knuckles (where the base of your finger is narrower than the knuckle).

  Answered 2 years ago by Oura Ring

  Helpful (9)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you please tell me if wearing the ring to wash my hands, shower, do dishes will either tarnish the ring or cause it to malfunction? And what about for swimming?

Asked 1 year ago by Jeanne.

This question was asked about the related product: Oura Ring Gen3 - Horizon - Size Before You Buy - Size 8 - Gold - (2021)

• A:Answer I wear my ring all the time, including showers, dish washing etc. No issues. I have not swam with the oura ring.

  Answered 1 year ago by HMBRunner

  Helpful (5)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes the ring contain any nickel? I have a nickel allergy and want to make sure. Txs

Asked 1 year ago by Lili.

This question was asked about the related product: Oura Ring Gen3 - Horizon - Size Before You Buy - Size 10 - Rose gold - (2021)

• A:Answer Hi there, the external surface materials include titanium with physical vapor deposition (PVD) coating in Gold, Silver, Rose Gold, and Brushed Titanium colors. Titanium with Diamond-like Carbon (DLC) coating in Black and Stealth colors. The inner surface materials include a non-allergenic, non-metallic seamless inner molding. This is a medical grade, BPA-free inner surface. The LiPo battery, like many lithium-based batteries, may contain small traces of nickel. However, the battery is sealed within a water resistant mold and will not come into contact with your skin.

  Answered 1 year ago by Oura Ring

  Helpful (5)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the Oura Ring Gen3's maximum operating temperature? Can it be worn in a sauna or steam room?

Asked 2 years ago by bestbuynpc.

This question was asked about the related product: Oura Ring Gen3 - Horizon - Size Before You Buy - Size 10 - Stealth - (2021)

• A:Answer Oura's operating temperature ranges from 14°F – 129°F / -(10)°C – 54°C. You can safely wear your ring in the shower, hot tubs, saunas, ice baths, and cryotherapy tanks. However, extended exposure to extreme temperatures (below 32°F / 0°C or above 95°F / 35°C) may lead to battery damage.

  Answered 2 years ago by Oura Ring

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the ring have a silent alarm? Can you set an alarm and have the ring vibrate to wake you?

Asked 2 years ago by K9Monkey.

This question was asked about the related product: Oura Ring Gen3 - Horizon - Size Before You Buy - Size 10 - Black - (2021)

• A:Answer There is no alarm system for the ring and it doesn’t vibrate to alert you

  Answered 2 years ago by meganraeoflight

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you use a “refer a friend” discount for $40 off at a physical Best Buy store or does the referral system only work for oura ring website?

Asked 1 year ago by Joshrfed.

This question was asked about the related product: Oura Ring Gen3 - Horizon - Size Before You Buy - Size 8 - Silver - (2021)

• A:Answer I wish! I tried using the RAF $40 off but they would not take it. Also claimed they wouldn’t take it because “oura is not a competitor”. Ridiculous.

  Answered 1 year ago by KylieS

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the ring have tracking capabilities?

Asked 1 year ago by HomeGirl.

This question was asked about the related product: Oura Ring Gen3 - Horizon - Size Before You Buy - Size 10 - Stealth - (2021)

• A:Answer Hi there, your Oura Ring can track several metrics such as your body temperature, blood oxygen saturation levels, and heart rate in order to provide you with valuable insights about your body's sleep and activities. Oura Ring does not have GPS or other location-tracking capabilities.

  Answered 1 year ago by Oura Ring

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs it real gold plated

Asked 2 years ago by Zack.

This question was asked about the related product: Oura Ring Gen3 - Horizon - Size Before You Buy - Size 8 - Gold - (2021)

• A:Answer From the Oura website, here is the description of their external materials: "Titanium with physical vapor deposition (PVD) coating in Gold, Silver, and Rose Gold colors. Titanium with Diamond-like Carbon Coating (DLC) in Black and Stealth colors" It appears they do not use actual gold, but rather gold "color."

  Answered 1 year ago by Rebeg

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs steps taken based on arm movements

Asked 1 year ago by Cindy.

This question was asked about the related product: Oura Ring Gen3 - Horizon - Size Before You Buy - Size 8 - Silver - (2021)

• A:Answer I’m work in an office and am constantly moving my hands/arms to type. It does not count my arm movement as steps. It knows I’m sitting and will regularly remind me to stretch my legs.

  Answered 1 year ago by KalliB

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAfter I shower I use products in my hair. Should I remove the ring before applying products? Will gel, creams, mousse, etc hurt the ring? Thank you.

Asked 1 year ago by Nander.

This question was asked about the related product: Oura Ring Gen3 - Horizon - Size Before You Buy - Size 10 - Black - (2021)

• A:Answer I've had my ring for a couple months and I've never worried about exposing it to water but I am careful not to expose it to harsh chemicals or even lotion. I would say if you're going to apply hair care products, definitely wash it afterwards! It may just be easier to take it off.

  Answered 1 year ago by BryoneyB

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the charger that comes with the ring work with other sized Oura rings? For instance, if my husband has a ring and I have a ring of a different size and we are on vacation do we need one charger or two?

Asked 1 year ago by NSB.

This question was asked about the related product: Oura Ring Gen3 - Horizon - Size Before You Buy - Size 6 - Silver - (2021)

• A:Answer Unfortunately, you'll need to bring two chargers. Each ring size comes with a charger specifically designed for that one size only. My husband and I are in the same boat - each have a ring but two different sizes - so we both have to end up packing our separate chargers.

  Answered 1 year ago by AnonymousVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs the Burnsville Best Buy able to fit the ring to your finger in store?

Asked 1 year ago by Fons.

This question was asked about the related product: Oura Ring Gen3 - Horizon - Size Before You Buy - Size 11 - Stealth - (2021)

• A:Answer I don’t know about that particular store but I believe all of the stores have a generic ring sizer that allows you to try all sizes on your finger and you pick what fits best. The rings are sealed in a box and I was not allowed to try it on before I purchased it. The ring size guide was accurate and I am ver happy with my ring.

  Answered 1 year ago by Anonymous

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan this ring be worn by a person with a pace maker ?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Oura Ring Gen3 - Horizon - Size Before You Buy - Size 8 - Gold - (2021)

• A:Answer I believe so but it is always best to consult with your doctor. Unless you have been told to stay away from Bluetooth devices it should not be a problem

  Answered 2 years ago by DonnyP

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)