Questions & Answers

Q: QuestionWhat are the different brushing modes available on the Philips Sonicare DiamondClean Smart electric toothbrush, and how do they cater to my specific oral care needs?

• A:Answer The Philips Sonicare DiamondClean Smart electric toothbrush offers four brushing modes: Clean, White+, Gum Health, and Deep Clean+. Each mode is designed to address specific oral care needs. Clean mode provides a thorough daily clean, White+ mode focuses on removing stains for whiter teeth, Gum Health mode gently massages gums to improve gum health, and Deep Clean+ mode delivers a deep clean for a refreshed feeling.

Q: QuestionWhat sets the Philips Sonicare DiamondClean Smart electric toothbrush apart from other electric toothbrushes in the market, and what are its unique selling points that make it worth considering?

• A:Answer The Philips Sonicare DiamondClean Smart electric toothbrush stands out with its smart brush head system that tracks brushing habits and offers personalized advice for efficient cleaning. It features a digital display with battery indicators, sonic technology for effective plaque removal, and a rechargeable lithium-ion battery for long-lasting use. The DiamondClean smart handle and glass charger ensure simple maintenance, while the premium travel case adds convenience for trips.

Q: QuestionHow does the Philips Sonicare DiamondClean Smart electric toothbrush accommodate international travel, and what features make it convenient for me to use it while traveling?

• A:Answer The Philips Sonicare DiamondClean Smart electric toothbrush is equipped with worldwide voltage compatibility, allowing it to be used with different voltage standards found in various countries. Additionally, it comes with a premium travel case, making it convenient to carry and store the toothbrush while traveling.

Q: QuestionWhat are the pros and cons of using the Philips Sonicare DiamondClean Smart electric toothbrush, and how does it address common concerns or challenges associated with electric toothbrushes?

• A:Answer Pros of the Philips Sonicare DiamondClean Smart electric toothbrush include its smart brush head system that tracks brushing habits and provides personalized advice, its ability to clear away plaque and remove stains for whiter teeth, and its long-lasting rechargeable lithium-ion battery. It addresses common concerns about electric toothbrushes by providing a simple maintenance routine with its DiamondClean smart handle and glass charger, and by ensuring effective teeth cleaning with its motor drive that provides up to 31,000 brush strokes per minute.

Q: QuestionWhat is the recommended replacement schedule for the brush heads of the Philips Sonicare DiamondClean Smart electric toothbrush, and how does it impact the overall cost of ownership?

• A:Answer The recommended replacement schedule for the brush heads of the Philips Sonicare DiamondClean Smart electric toothbrush is every three months. This replacement schedule is important to maintain optimal cleaning performance and prevent potential damage to the toothbrush. Replacing the brush heads regularly can impact the overall cost of ownership as additional brush heads need to be purchased.

Q: QuestionHow effectively does the Philips Sonicare DiamondClean Smart electric toothbrush remove plaque and stains, and how does it contribute to brighter and whiter teeth?

• A:Answer The Philips Sonicare DiamondClean Smart electric toothbrush effectively removes plaque and stains through its sonic technology, which drives fluid between teeth and helps naturally whiten them. This, combined with its smart brush head system that tracks brushing habits and provides personalized advice, contributes to brighter and whiter teeth.

Q: QuestionHow does the smart brush head system with integrated sensor technology in the Philips Sonicare DiamondClean Smart electric toothbrush enhance my brushing experience?

• A:Answer The smart brush head system with integrated sensor technology in the Philips Sonicare DiamondClean Smart electric toothbrush tracks your brushing habits and provides personalized advice to improve your brushing technique. It also helps you apply the optimal amount of pressure while brushing, protecting your teeth and gums from damage.

Q: QuestionWhat is the purpose of the glass charger included with the Philips Sonicare DiamondClean Smart electric toothbrush, and how does it enhance the overall user experience?

• A:Answer The glass charger included with the Philips Sonicare DiamondClean Smart electric toothbrush serves multiple purposes. It provides a convenient and stylish way to charge the toothbrush, eliminating the need for messy cords and plugs. Additionally, the glass charger acts as a storage base for the toothbrush, keeping it organized and easily accessible. The sleek and modern design of the glass charger also enhances the overall user experience by adding a touch of sophistication to the bathroom counter.

Q: QuestionHow does the Philips Sonicare DiamondClean Smart electric toothbrush ensure a thorough clean, and what are the key features that facilitate this?

• A:Answer The Philips Sonicare DiamondClean Smart electric toothbrush ensures a thorough clean through its smart brush head system with integrated sensor technology. This technology tracks brushing habits and provides personalized advice for efficient cleaning. Key features include sonic technology that drives fluid between teeth for natural whitening, a rechargeable lithium-ion battery for long-lasting use, and a premium travel case for convenience.

Q: QuestionWhat is the significance of the brush head recognition feature in the Philips Sonicare DiamondClean Smart electric toothbrush, and how does it help me achieve a more effective cleaning routine?

• A:Answer The brush head recognition feature in the Philips Sonicare DiamondClean Smart electric toothbrush automatically selects the optimal brushing mode and intensity level based on the brush head you attach. This ensures that you get the most effective cleaning for your specific needs, helping you achieve a healthier, brighter smile.

Q: QuestionHow does the Philips Sonicare DiamondClean Smart electric toothbrush compare to other models within the Philips Sonicare lineup, and what are the key differences in terms of features and performance that I should be aware of?

• A:Answer The Philips Sonicare DiamondClean Smart electric toothbrush stands out with its smart brush head system that tracks brushing habits and offers personalized advice. It provides up to 31,000 brush strokes per minute for effective cleaning and features a digital display with battery indicators. Compared to other models, it offers advanced tracking and coaching capabilities for a more efficient oral care routine.

Q: QuestionWhat is the difference between the 9300 series and the 9700 series?

Asked 6 years ago by LS.

This question was asked about the related product: Philips Sonicare - DiamondClean Smart 9300 Rechargeable Toothbrush - Black

• A:Answer Model Differences: 9700: Special "Lunar Blue" color. 5 cleaning modes. Comes with 6 heads. Travel case has a built in USB cord. 9500: Same as 9700 except: Comes in 4 color choices, but not the "Lunar Blue". Comes with 4 heads rather than 6. 9300: Same as 9500 except: 4 cleaning modes rather than 5 - skips "Tongue Care" mode (does anyone really want this?). Comes with 3 heads rather than 4 (skips special tongue cleaning head). Travel case has a separate USB cord rather than one built into case. So really the difference comes down to: the 9300 doesn't have special tongue cleaning mode & brush head, and its travel case lacks a built-in cord. These features don't add much value for me, so I would opt for the 9300.

  Answered 6 years ago by SonicareGuy

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Q: QuestionIs there another Phillips electric toothbrush I can get in place of this one that has a charging base? Instead of the cup charger? Really dislike the cup idea!! Also doesn’t have to be compatible with the app. I don’t need that.

Asked 6 years ago by Help.

This question was asked about the related product: Philips Sonicare - DiamondClean Smart 9300 Rechargeable Toothbrush - Black

• A:Answer It comes with a plastic base that can be used to store and charge the toothbrush. I don’t use my glass for either. I use it for rinsing and drinking. The travel case also charges the brush when plugged in.

  Answered 5 years ago by Nancy

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Q: QuestionIs it ok to leave these toothbrushes on the charger or does it drain the battery?

Asked 3 years ago by Meladmk.

This question was asked about the related product: Philips Sonicare - DiamondClean Smart 9300 Rechargeable Toothbrush - Black

• A:Answer Hi! Yes, you can always keep your Philips Sonicare Toothbrush on a plugged-in charger between brushing. This will not affect the battery lifespan of your toothbrush.

  Answered 3 years ago by Philips

  
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Q: QuestionHow can one tell how low/high the battery level is? Older ones had an indicator - some of the models, I think, can be checked with the app ~ but this one doesn’t appear to have a way on the app? Or did I miss something?

Asked 2 years ago by Leroy.

This question was asked about the related product: Philips Sonicare - DiamondClean Smart 9300 Rechargeable Toothbrush - Pink

• A:Answer Hello! When the DiamondClean Smart 9300 toothbrush is on the charger with no lights, it means it is fully charged and in sleep mode. If it's flashing green or white light it means it is charging and when it is solid green or white light, it is fully charged. When the toothbrush is not on the charger and it shows solid green or white light, it means it is fully charged. When it is flashing green or white light, it is partially charged. When it flashes amber light and 3 beeps, it is low battery. Finally, when it flashing amber light and 2 set or 5 beeps, it is battery empty.

  Answered 2 years ago by Answered by Philips

  
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Q: QuestionCan I place my sonicare toothbrush on a surge protector. I live in an area where we have frequent power outages and then surges when electricity comes back on.

Asked 1 year ago by Anonymous.

This question was asked about the related product: Philips Sonicare - DiamondClean Smart 9300 Rechargeable Toothbrush - Black

• A:Answer Hi! Yes. You can plug your Sonicare toothbrush on a surge protector.

  Answered 1 year ago by Answered by Philips

  
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Q: QuestionHow do you access warranty. Mine quit working after a year and a few months. Highly disappointed

Asked 2 years ago by MelindaH.

This question was asked about the related product: Philips Sonicare - DiamondClean Smart 9300 Rechargeable Toothbrush - Pink

• A:Answer Hello! We’re available 24/7 on Facebook and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website; you may do a live chat or call us at 1-800-682-7664, Monday -Saturday 9am-9pm EST, Sunday 9am-6pm EST. One of our colleagues will then try their best to help you further regarding your Sonicare toothbrush.

  Answered 2 years ago by Philips

  
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Q: QuestionIs the USB cable USB-C for the travel case? Or does it use USB C connector for charging?

Asked 2 years ago by Sean.

This question was asked about the related product: Philips Sonicare - DiamondClean Smart 9300 Rechargeable Toothbrush - Black

• A:Answer No, it has an absolutely ancient Micro USB port on the charger. Which Phillips very intentionally tries not to mention, probably because they know how crappy and old of a plug they're using. This is literally my only gadget that I have to still keep a micro usb adapter for and its super annoying. But to answer your question, it comes with a USB-A to Micro USB charging cable. You can use adapters for usb c conversion, they work fine, but it's always going to have to terminate in a micro usb plug.

  Answered 9 months ago by Anonymous

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Q: QuestionI have a Philips Sonicare DiamondClean Smart HX991R 210227 1B and it started making a loud noise and the brush appears to be loose. I have had it only 1 year and is there anyway I can get it repaired or replaced from Philips? Thanks

Asked 2 years ago by Ken.

This question was asked about the related product: Philips Sonicare - DiamondClean Smart 9300 Rechargeable Toothbrush - Rose Gold

• A:Answer If you reach out to Phillips they will warranty/fix it. Had to have a toothbrush replaced for the same issue about the same timeframe of owning and the replacement is on year 3 of working great!

  Answered 2 years ago by Hismrs2012

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Q: QuestionHow do I charge it while in the Philippines? They use 240v. Can I buy a Sonicare made to use there if not?

Asked 3 years ago by Bruce.

This question was asked about the related product: Philips Sonicare - DiamondClean Smart 9300 Rechargeable Toothbrush - Pink

• A:Answer Hello! This Philips Sonicare DiamondClean Smart toothbrush is designed to operate within a range of 100 to 240 volts. You shouldn't have issues using it in the Philippines. You may need a plug adapter to account for different plug/socket types.

  Answered 3 years ago by Answered by Philips

  
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