A:Answer Hello! We’re available 24/7 on Facebook and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website; you may do a live chat or call us at 1-800-682-7664, Monday -Saturday 9am-9pm EST, Sunday 9am-6pm EST. One of our colleagues will then try their best to help you further regarding your Sonicare toothbrush.