The coolest tech for the best mom everMother’s Day is May 11.Shop now

Skip to content
Main Content

Questions & Answers

No content
  • Front. Plantronics - CS500 Wireless Headset System - Black.
  • Angle. Plantronics - CS500 Wireless Headset System - Black.
  • Alt View 11. Plantronics - CS500 Wireless Headset System - Black.
  • Alt View 12. Plantronics - CS500 Wireless Headset System - Black.

Plantronics - CS500 Wireless Headset System - Black

Model:
PL-CS520
SKU:
3508284
Your price for this item is $194.99
Page Showing 1-20 of 28 questions
Ask a Question

  • QuestionWill this headset work with Avaya desk phone model 9611G? If not, then what headset here at Best Buy will work with this phone?

    Asked by Callingout1.

    • Answer Hello! Yes, the CS520 is compatible with an Avaya 9611G desk phone. If you would like to have remote control feature to answer/end calls from the headset itself, you would need an APV-63 EHS cable (PN: 38734-11). Please note not all phones support EHS and APV-63 is designed for some Avaya phones including the 9166G. If you have any further questions, feel free to contact our Customer Care Team at: 1-888-363-0726.

      Answered by PlantronicsRepresentative

  • QuestionDoes the speaker arm come with a wind screen for outside applications. Better known as a dead cat wind screen

    Asked by WILockman.

    • Answer Hello! No, this model does not include a wind screen for the microphone boom. For more information on how this unit works: https://goo.gl/71c7yv. Our Customer Care Team is available at: https://www.plantronics.com/us/en/support/contact if you have other questions!

      Answered by PlantronicsRepresentative

  • QuestionWill this headset work with a iPhone XR ?

    Asked by Cary.

    • Answer Hi Cary! No, the CS500's work with DECT Technology. You would need a Bluetooth headset in order to be compatible with an iPhone or Android phone. If you have any further questions, feel free to contact our Customer Care Team at: 1-855-765-7878

      Answered by PlantronicsRepresentative

  • Questiondoes this model work with polycom phones?

    Asked by carm.

    • Answer Hi Carm! This model is compatible with several Polycom Phones. To confirm compatibility you can access our compatibility guide available on our website: https://compatibility.plantronics.com/deskphone and select the exact model of phone that you have, or you can contact our Customer Care Team at: 1-855-765-7878

      Answered by PlantronicsRepresentative

  • Questionwill this work with a Cisco phone?

    Asked by simple.

    • Answer Hi! Our CS500's are compatible with many Cisco phones. In this case we would need the exact model of your Cisco phone to confirm compatibility. You can also access our Compatibility Guide available on our website: https://compatibility.plantronics.com/deskphone. If you have any further questions, feel free to contact our Customer Care Team at: 1-855-765-7878

      Answered by PlantronicsRepresentative

  • QuestionIs it compatible with AT&T CL 2940, also to be able to answer calls from headset, do i need a lifter?

    Asked by CHZGUY.

    • Answer Hi! If the AT&T phone belongs to the 2900 series then it should work with the CS520. In order to be able to answer calls from the headset you would need a handset lifter (HL10). If you require further assistance, feel free to contact our Customer Care Team at: 1-855-765-7878.

      Answered by PlantronicsRepresentative

  • QuestionIs this compatible with the Cisco 8841 office phones.

    Asked by Dallas8.

    • Answer Hi Dallas! Yes, this wireless headset system is compatible with that phone to talk and listen through phone calls. If you'd like to have call remote control feature to answer/end calls by just pressing a button on the actual headset, you'll need an APC-43 EHS cable, which is the one your phone supports. Please note If you're using the key expansion module 7914 cable 85638-01 or 40287-05 (Europe) from Plantronics is required. Callmanger needs to be at version 4.1(3) or greater. Phone firmware needs to be 8.3(3) or greater. Wireless headset hookswitch control must be enabled at the callmanger level. We hope you will find this information useful. If you have any questions, feel free to contact our Customer Care Team at: 1-888-363-0726

      Answered by PlantronicsRepresentative

  • QuestionIs this headset compatible to be used with verto communicator program which is what we use at the call center that I work for from home?

    Asked by Elmitchell36.

    • Answer Hi there! The CS520 was designed for office desk phones; However, there is a way to make it PC compatible, just by getting the APU-75 cable which provide USB connectivity to the charging cradle. As long as the APU-75 is selected as default under sound settings (playback devices and recording devices), you should be able to listen and talk through conference calls. As for having Remote Call Control, most likely you won't be able to answer/end/mute calls directly through the headset. Some programs/soft phones provide this feature by default, and some have been integrated and certified to provide this feature by installing our Hub Software on the PC. In this case, Verto Communicator is not listed: https://bit.ly/3lIEaja. If you have any further questions, feel free to contact our Customer Care Team at: 1-855-765-7878

      Answered by PlantronicsRepresentative

  • QuestionIs this compatible with the Vonage Business App. How can it tell which of your products are compatable?

    Asked by Jen33314.

    • Answer Hi Jen! The CS520 Wireless headset system is compatible with some office desk phones, thanks to its DECT technology. When it comes to being able to use the CS520 on the Vonage Business app on your cell phone, it wouldn't work as the headset itself would need to be paired to your cell phone through Bluetooth technology, and the headset does not have BT signal. In this case, using a Bluetooth wireless headset might be compatible with the Vonage Business App. Compatibility will mainly depend on the apps capacity to support Bluetooth headsets as a source of audio. If the app supports Bluetooth headsets, then we suggest you to take a look at our Voyager Focus UC headset: https://bit.ly/2JKiK7a or our Voyager 4200 UC: https://bit.ly/2Ikz5Pg. Both models include a BT600 for PC connectivity. If you have any further questions, feel free to contact our Customer Care Team at: 1-855-765-7878

      Answered by PlantronicsRepresentative

  • QuestionCan this head be used as a USB head set ?

    Asked by DEBBIE.

    • Answer Hi! The CS520 is a wireless headset system. The headset itself cannot be turned into a corded headset with USB connection; However, if you're interested in using this model with a computer, you can get an APU-75 cable that will provide USB connectivity to the charging cradle. This will allow you to listen and talk through soft phone calls. It is important to take into account that the remote control feature to answer/end calls from the button on the headset, will depend on the soft phone you're using. For further details: https://www.poly.com/us/en/support/supported-softphones or contact our Customer Care Team at: 1-855-765-7878.

      Answered by PlantronicsRepresentative

  • QuestionWill this work with an iMac computer

    Asked by Lisa.

    • Answer Hi Lisa! The CS520 comes with an interface cable to plug it into an office desk phone. You can make it PC/iMac compatible with an APU-75 adapter cable, providing a USB connection. As for the remote control function to answer/end calls from the headset itself, this feature will mainly depend on the soft phone you would be using. For more details related to this feature please click here: https://bit.ly/3cqxhPS. If you have any further questions, feel free to contact our Customer Care Team at: 1-855-765-7878.

      Answered by PlantronicsRepresentative

  • QuestionWill this work with the IPITOMY IP320 or will I need the electronic hookswitch cable?

    Asked by StudioD.

    • Answer Hi! The headset system is compatible with the IPITOMY phone. This means you will be able to listen and talk through calls; However, for remote answer/hangup, you also need IPitomy’s wireless headset adapter (BWM36). We hope you will find this information useful. If you have any further questions, please contact our Customer Care Team at: 1-888-363-0726.

      Answered by PlantronicsRepresentative

  • QuestionIs this headset work with cell phones

    Asked by Chuck.

    • Answer Hi Chuck. No, the CS500's are mainly designed for office desk phones. They work with DECT Technology, hence they are unable to connect to a cell phone. In this case, we recommend you to check out our Bluetooth headsets. If you have any further questions, feel free to contact our Customer Care Team at: 1-888-363-0726

      Answered by PlantronicsRepresentative

  • QuestionIs this headset compatible with an AT&T model # TL74108 landline telephone?

    Asked by Anonymous.

    • Answer I would try it out. I had a headset phone that wasn't on the list and was able to get it to work still.

      Answered by HappyBuyer

  • QuestionWill this work on my Dell laptop.

    Asked by Anonymous.

    • Answer No, it's for desk telephones.

      Answered by CommunityAnswer

  • QuestionIs this headset compatible for use with Lenovo Laptops for Remote work? Thanks

    Asked by Skipper5.

    • Answer As long as your laptop has Bluetooth, it will work.

      Answered by CommunityAnswer

  • QuestionIs this compatible with Avaya One X softphone?

    Asked by Joey.

    • Answer Hello! Our CS520 wireless headset is mainly designed for office desk phones; However, you can make it PC compatible with the APU-75 EHS cable which provides USB connectivity and allow you to use it with Avaya One X. As for the answer/ignore and mute function on the headset itself, this will depend on the version you have. For more information please see the list of supported softphones by Hub: https://www.plantronics.com/us/en/support/supported-softphones. If you have any further questions, please don't hesitate to contact our Customer Care Team at: 855-765-7878.

      Answered by PlantronicsRepresentative

  • QuestionI use an AT&T cordless phone at home with 3 headsets (DECT 6.0 type, model CL 82301) and have long wanted a binaural wireless headset so that I could talk hands free while working around the house. Are these just for deskphones? can I use it with my ATT

    Asked by Craig.

    • Answer Hello Craig! Our CS520 is not designed for cordless phones. The model of your AT&T Phone is not listed within our Compatibility Guide, hence we are unable to guarantee compatibility. If you have any other questions, please don't hesitate to contact our Customer Care Team at: 1-855-765-7878.

      Answered by PlantronicsRepresentative

  • QuestionIs this compatible with Vertical SBX IP phone?

    Asked by Anonymous.

    • Answer Hello! We are unable to guarantee compatibility since we do not have the exact model of your phone. We strongly recommend you to access our Compatibility Guide available on our website once you have the exact model of your phone or you can also contact our Customer Care Team at: 885-765-7878 for assistance.

      Answered by PlantronicsRepresentative

  • Questionwork with cell phones?

    Asked by cuddy.

    • Answer Hello! No, our CS500 Series headsets have DECT technology, which is not compatible with cell phones because they use Bluetooth technology instead. Please don’t hesitate to contact our customer care group at https://www.plantronics.com/us/en/support/contact if you require assistance!

      Answered by PlantronicsRepresentative

Page 1, Showing 1-20 of 28 questions