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Name: Platinum™ - Bluetooth 8-Button Mouse - Wireless - Black
Brand: Platinum™
SKU: 5836400
Price: 49.99 USD
Rating: 3.4 (70 reviews)

Platinum™ - Bluetooth 8-Button Mouse - Wireless - Black

Model:: PT-PNMBL8BK; |
SKU:: 5836400

User rating, 3.4 out of 5 stars with 70 reviews.

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QuestionMy new Platinum Blue Tooth Mouse disconnects from blue tooth when idle. Is this normal after 10 minutes?
Asked 7 years ago by Ray.
- Answer I had the same problem and I switch back to nano 2.4ghz regular. Bluetooth mouse lags when you get 5 feet and disconects. When idle disconects and reconects when you move the mouse or keyboard this is to save batteries life in long idles and is a pain due lags in reconection
  Answered 7 years ago by Danielito
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QuestionPurchased the platinum mouse couple of weeks ago for my new Macbook Pro. The scroll wheel and left/right buttons work just fine, but I can get the zoom and back/forward ones to work. Is there a driver or customization software? Any help/info appreciated.
Asked 6 years ago by Zak.
- Answer I have been frustrated by not being able to use the back and forward buttons on my Platinum mouse when using OSX. I was also frustrated by the useless Windows key on my Razer keyboard. Both were solved using the BetterTouchTool. Map the forward and back buttons using the "Normal Mice" tab. Map the Windows and Zoom buttons in the "Keyboard" tab. Search for BetterTouchTool in your favorite search engine. There's a 45 day trial so you can make sure it will work before you spend any money. I'm sure there are other utilities out there that will do the same thing and don't charge anything if you're more patient than I was at the time.
  Answered 6 years ago by urnvs31
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Questionmy mouse just suddenly dies and i put in new batteries, no ligts, nothing turns on
Asked 7 years ago by ryan.
- Answer I had same problem and support promised a replacement, they never sent one. Nice mouse but fragile.
  Answered 7 years ago by William
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QuestionThe batteries are new. All lights on. Except the mouse has now stopped working because the cursor doesn't move. The Geek at Best Buy in Henderson said they couldn't check because it needed a certain kind of USB. How to get it working again?
Asked 7 years ago by Shjefi.
- Answer As it's a Bluetooth mouse (or so it seems from reading the description), I'm going to guess it's a Bluetooth issue and not a USB one. Not sure what the tech meant by a certain kind of USB, maybe a 3.0 port instead of a 2.0 but generally that makes no difference. Bluetooth mice are not the best, IMO, because when you move just 5 feet away or less, it disconnects. They also time out a lot, which may be what's happening with yours. Try re-pairing with your Bluetooth on your computer maybe? If not, then you may just have a defective mouse and could exchange/return it. The 2 I've recommended might be a better choice as they seem to use straight nano receivers which sometimes can have better quality and battery life. Hope this helps!
  I would recommend:
  - Logitech - M525 Wireless Optical Ambidextrous Mouse - Black
    User rating, 4.71 out of 5 stars with 2655 reviews.
  - Logitech - M525 Wireless Mouse - Blue
    User rating, 4.71 out of 5 stars with 2655 reviews.
  Answered 7 years ago by FieryMomOf2
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QuestionAfter several weeks of perfect use, I changed the batteries, and suddenly the mouse make a loud buzzing sound. I tried resetting and changing batteries again but it didn't work. What do I do?
Asked 7 years ago by Anonymous.
- Answer Try opening mouse and make sure the battery connectors aren't bent. Then leave battery cover off and see if you still get noise
  Answered 7 years ago by ITChief
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QuestionWhere can I find a replacement dongle/USB Bluetooth stick?
Asked 4 years ago by Abcd.
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QuestionIs there a way to get a replacement dongle for this mouse?
Asked 5 years ago by Dutch.
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QuestionI have a platinum mouse and i want to open it up, and i’m not sure how to do that so if theres a way please tell me. The picture of the mouse will be down at the files
Asked 5 years ago by Jason.
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QuestionPlatinum - Bluetooth 8-Button Mouse - Black, won't connect to lap top.
Asked 6 years ago by Michael.
- Answer Did you press the blue “connect” button when you attempted to pair it? When your laptop is searching for a Bluetooth device and you see it pop up, press “pair” on you laptop and then “connect” from the underpart of the mouse.
  Answered 5 years ago by Gief
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QuestionAfter a year of use, a lag has started between where the cursor starts and stops across the screen. It's very difficult to place the cursor within a text box, exit out of programs, select anything within my architecture program, etc. Any help appreciated.
Asked 6 years ago by Architect.
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QuestionHow can I control what the buttons on this mouse does? Why is there no mouse driver or software to deal with mouse settings? The windows mouse settings are not responsive for this mouse? Thank you
Asked 6 years ago by Anonymous.
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QuestionI bought this exact mouse and the zoom button stopped working after just 2 days can you help me fix it maybe i pressed a button or something
Asked 6 years ago by Dominykas.
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QuestionThe sensor on the mouse is not responding, how do I fix it?
Asked 6 years ago by Louis.
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QuestionThe scroll wheel is scrolling in the wrong direction. how do I change this? when I scroll the wheel down, I want the page to go down, not the opposite.
Asked 6 years ago by Anonymous.
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Questioni recently changed batteries on my mouse and for some weird reason it wouldn't turn on. On the rare occasions that it does work, it just stutters. I used different types of batteries (all double A) and they wouldn't solve my problem.
Asked 6 years ago by Anon485.
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QuestionThe mouse works fine except it "stutters". It's movement across the monitor is jerky. Sometimes it is OK but then it starts stuttering again. Wondered if it needed special software but couldn't find anything on the internet. Any suggestions?
Asked 7 years ago by Kirk.
- Answer I own this mouse and I have not had any of the issues explained in the question. As far as I know the mouse does not need any special software. My mouse connected immediately. You may wanna see what Bluetooth it is compatible with; 4.1 etc. and then make sure that your Bluetooth is compatible, and if it is not try to update your Bluetooth software to the most updated version and it should run smoothly. Overall this is on of the best mouses that I’ve experienced, and by profession I am a fashion designer and I use this mouse to do graphic design, edit photos/videos, etc. I hope this helps.
  Answered 7 years ago by JamLew
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QuestionI need a usb connector for the platinum
Asked 7 years ago by old.
- Answer Comes with it
  Answered 7 years ago by mp123
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Questionnew model pt-pnmbl8bk mouse will not pair with bluetooth. tested pairing with a laptop and asus bluetooth adapter. tested pairing other devices to the laptop and asus and they paired without problem. what are the bluetooth requirements for the mouse.
Asked 7 years ago by erpcsupport.
- Answer Did you put the adapter that came with the mouse into one of your USB ports? It's usually as easy as that.
  Answered 7 years ago by 808surfer
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QuestionHow do I stop the ringing coming from inside the mouse
Asked 7 years ago by tuesday.
- Answer There shouldn't be ringing.
  Answered 7 years ago by narcon
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Showing 1-19 of 19 questions

Questions & Answers

Platinum™ - Bluetooth 8-Button Mouse - Wireless - Black

Q: QuestionMy new Platinum Blue Tooth Mouse disconnects from blue tooth when idle. Is this normal after 10 minutes?

Q: QuestionPurchased the platinum mouse couple of weeks ago for my new Macbook Pro. The scroll wheel and left/right buttons work just fine, but I can get the zoom and back/forward ones to work. Is there a driver or customization software? Any help/info appreciated.

Q: Questionmy mouse just suddenly dies and i put in new batteries, no ligts, nothing turns on

Q: QuestionThe batteries are new. All lights on. Except the mouse has now stopped working because the cursor doesn't move. The Geek at Best Buy in Henderson said they couldn't check because it needed a certain kind of USB. How to get it working again?

Q: QuestionAfter several weeks of perfect use, I changed the batteries, and suddenly the mouse make a loud buzzing sound. I tried resetting and changing batteries again but it didn't work. What do I do?

Q: QuestionWhere can I find a replacement dongle/USB Bluetooth stick?

Q: QuestionIs there a way to get a replacement dongle for this mouse?

Q: QuestionI have a platinum mouse and i want to open it up, and i’m not sure how to do that so if theres a way please tell me. The picture of the mouse will be down at the files

Q: QuestionPlatinum - Bluetooth 8-Button Mouse - Black, won't connect to lap top.

Q: QuestionAfter a year of use, a lag has started between where the cursor starts and stops across the screen. It's very difficult to place the cursor within a text box, exit out of programs, select anything within my architecture program, etc. Any help appreciated.

Q: QuestionHow can I control what the buttons on this mouse does? Why is there no mouse driver or software to deal with mouse settings? The windows mouse settings are not responsive for this mouse? Thank you

Q: QuestionI bought this exact mouse and the zoom button stopped working after just 2 days can you help me fix it maybe i pressed a button or something

Q: QuestionThe sensor on the mouse is not responding, how do I fix it?

Q: QuestionThe scroll wheel is scrolling in the wrong direction. how do I change this? when I scroll the wheel down, I want the page to go down, not the opposite.

Q: Questioni recently changed batteries on my mouse and for some weird reason it wouldn't turn on. On the rare occasions that it does work, it just stutters. I used different types of batteries (all double A) and they wouldn't solve my problem.

Q: QuestionThe mouse works fine except it "stutters". It's movement across the monitor is jerky. Sometimes it is OK but then it starts stuttering again. Wondered if it needed special software but couldn't find anything on the internet. Any suggestions?

Q: QuestionI need a usb connector for the platinum

Q: Questionnew model pt-pnmbl8bk mouse will not pair with bluetooth. tested pairing with a laptop and asus bluetooth adapter. tested pairing other devices to the laptop and asus and they paired without problem. what are the bluetooth requirements for the mouse.

Q: QuestionHow do I stop the ringing coming from inside the mouse

QuestionMy new Platinum Blue Tooth Mouse disconnects from blue tooth when idle. Is this normal after 10 minutes?

QuestionPurchased the platinum mouse couple of weeks ago for my new Macbook Pro. The scroll wheel and left/right buttons work just fine, but I can get the zoom and back/forward ones to work. Is there a driver or customization software? Any help/info appreciated.

Questionmy mouse just suddenly dies and i put in new batteries, no ligts, nothing turns on

QuestionThe batteries are new. All lights on. Except the mouse has now stopped working because the cursor doesn't move. The Geek at Best Buy in Henderson said they couldn't check because it needed a certain kind of USB. How to get it working again?

QuestionAfter several weeks of perfect use, I changed the batteries, and suddenly the mouse make a loud buzzing sound. I tried resetting and changing batteries again but it didn't work. What do I do?

QuestionWhere can I find a replacement dongle/USB Bluetooth stick?

QuestionIs there a way to get a replacement dongle for this mouse?

QuestionI have a platinum mouse and i want to open it up, and i’m not sure how to do that so if theres a way please tell me. The picture of the mouse will be down at the files

QuestionPlatinum - Bluetooth 8-Button Mouse - Black, won't connect to lap top.

QuestionAfter a year of use, a lag has started between where the cursor starts and stops across the screen. It's very difficult to place the cursor within a text box, exit out of programs, select anything within my architecture program, etc. Any help appreciated.

QuestionHow can I control what the buttons on this mouse does? Why is there no mouse driver or software to deal with mouse settings? The windows mouse settings are not responsive for this mouse? Thank you

QuestionI bought this exact mouse and the zoom button stopped working after just 2 days can you help me fix it maybe i pressed a button or something

QuestionThe sensor on the mouse is not responding, how do I fix it?

QuestionThe scroll wheel is scrolling in the wrong direction. how do I change this? when I scroll the wheel down, I want the page to go down, not the opposite.

Questioni recently changed batteries on my mouse and for some weird reason it wouldn't turn on. On the rare occasions that it does work, it just stutters. I used different types of batteries (all double A) and they wouldn't solve my problem.

QuestionThe mouse works fine except it "stutters". It's movement across the monitor is jerky. Sometimes it is OK but then it starts stuttering again. Wondered if it needed special software but couldn't find anything on the internet. Any suggestions?

QuestionI need a usb connector for the platinum

Questionnew model pt-pnmbl8bk mouse will not pair with bluetooth. tested pairing with a laptop and asus bluetooth adapter. tested pairing other devices to the laptop and asus and they paired without problem. what are the bluetooth requirements for the mouse.

QuestionHow do I stop the ringing coming from inside the mouse