Questions & Answers

Name: Primo Water - Bottom-Loading Bottled Water Dispenser
Brand: Primo Water
SKU: 4961872
Price: 219.99 USD
Rating: 4.4 (280 reviews)

Primo Water - Bottom-Loading Bottled Water Dispenser

Model:: PW-601088; |
SKU:: 4961872

User rating, 4.4 out of 5 stars with 280 reviews.

Highly rated by customers for:

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Page Showing 81-100 of 162 questions

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QuestionDoes this require a filter replacement or require cleaning after using it for a long period of time?
Asked 5 years ago by angie.
- Answer Thank you for reaching out. No, the unit does not require a filter replacement.To view instructions on cleaning, please follow the link below. For written instructions, simply fast forward to the end of the video.  Video Link:https://www.youtube.com/watch?v=QwdSPu2TYjo&feature=youtu.be
  Answered 5 years ago by PrimoWaterCustomerService
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QuestionIs this bottom dispenser a Ozone self cleaning.
Asked 5 years ago by JD.
- Answer We do have a self sanitizating unit, yes. It is labeled as such in the name. Self sanitizing does not mean self cleaning. You must still clean your unit at least once every 3 months.
  Answered 5 years ago by PrimoWaterCustomerService
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QuestionWhat are the dimensions
Asked 5 years ago by Dj.
- Answer The dimensions are: Product Height 40 9/10 inches Product Width 12 1/5 inches Product Depth 12 1/4 inches
  Answered 5 years ago by CommunityAnswer
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QuestionThe top middle push button is not working at all, it doesn’t go down. Isn’t this one suppose to dispense water at normal temp?
Asked 5 years ago by Jose.
- Answer Please call us at (844) 237-7466 Monday-Friday between the hours of 10 am and 6 pm EST to do further troubleshooting so that we may get your product back into working order. Please have the serial number and model number handy when you call. It is on the back of the machine.
  Answered 5 years ago by PrimoWaterCustomerService
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Questionhow to childproof
Asked 5 years ago by jack.
- Answer The hot side already has a child safety function. On this particular unit, there is a way to childproof the cold side. Please contact us at (844) 237-7466 Monday-Friday between the hours of 10 am and 6 pm EST to walk through the necessary steps to accomplish this.
  Answered 5 years ago by PrimoWaterCustomerService
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QuestionHOW LOND IS THE ELECTRIC CORD?
Asked 5 years ago by cindy.
- Answer The electric cord is 6 feet long.
  Answered 5 years ago by PrimoWaterCustomerService
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QuestionCan I use any water jug with my Primo bottom loading dispenser?
Asked 5 years ago by Doremifasolatido.
- Answer These dispensers are designed to accept most 3 to 5 gallon plastic bottles.
  Answered 5 years ago by CommunityAnswer
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Questionwhen was this model released And what was the sale price
Asked 5 years ago by Hunnybunny31.
- Answer The model was originally released in 2012. It is listed at Best Buy for $219.99
  Answered 5 years ago by PrimoWaterCustomerService
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QuestionI have a primo 601090 cooler the tap on the back can it be used for a ice nachine looks like a 1/4 inch line. Has a plastic cap on it now.
Asked 5 years ago by mike.
- Answer Please call us at (844) 237-7466 Monday-Friday between the hours of 10 am and 6 pm EST to assist you futher.
  Answered 5 years ago by PrimoWaterCustomerService
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QuestionThe specs say the cord is only 1". Is that correct or a typo?
Asked 5 years ago by LJW48.
- Answer The power cord is 6' long.
  Answered 5 years ago by PrimoWaterCustomerService
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QuestionDispenser is making the appropriate noise, but is not sucking water from the bottle, & the red light is flashing. What do I do?
Asked 5 years ago by Brenda.
- Answer If you reach behind the bottle, there is a small elbow. Press the pipes tight into the elbow, and the elbow on to the pump. Watch the video below for step by step instructions: https://youtu.be/VFDzrWIscpo If it does not fix it, you will need to call customer service. Troubleshooting effectiveness is at its highest when it is over the phone and the customer is at the machine. Since we are unable to call out, please call us at (844) 237-7466 Monday-Friday between the hours of 10 am and 6 pm EST to do further troubleshooting so that we may get your product back into working order. Please have the serial number and model number handy when you call. It is on the back of the machine.
  Answered 5 years ago by PrimoWaterCustomerService
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QuestionEverything works fine, its just the temperature room water is very cold. How do I fix it?
Asked 5 years ago by Serg.
- Answer I’d love to help you find a solution to this issue. We would like to get you on the phone to do some troubleshooting, and figure this out with you. Troubleshooting effectiveness is at its highest when it is over the phone and the customer is at the machine. Since we are unable to call out, please call us between 10am and 6 pm EST, Monday-Friday at (844) 237-7466 to do further troubleshooting so that we may get your product back into working order. Please have the serial number and model number handy when you call. It is on the back of the machine.
  Answered 5 years ago by PrimoWaterCustomerService
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QuestionDoes it work with 3GL bottle?
Asked 5 years ago by NH.
- Answer Yes
  Answered 5 years ago by Blessed
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QuestionThe front button that presses in and out when you open/close the door is leaking, why?
Asked 5 years ago by Leak.
- Answer Thank you for bringing this to our attention. We would love the opportunity to look into this further. Please call (844) 237-7466 between the hours of 10am and 6pm EST, Monday-Friday.
  Answered 5 years ago by PrimoWaterCustomerService
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QuestionIs the best buy selling 601090-SO model? (DELUXE BOTTOM LOADING WATER DISPENSER WITH SELF-SANITIZATION) If I want to order this 601090-SO model, how I can do it?
Asked 5 years ago by Pratik.
Answer This Question
QuestionI can not get it to dispense any water at all it seems to be transferring from the main jug but there’s no water coming out of the slickest and the middle button will not allow you to push it in it’s locked
Asked 5 years ago by Archibald.
- Answer If you reach behind the bottle, there is a small elbow. Press the pipes tight into the elbow, and the elbow on to the pump. Watch the video below for step by step instructions: https://youtu.be/VFDzrWIscpo If it does not fix it, you will need to call customer service. Troubleshooting effectiveness is at its highest when it is over the phone and the customer is at the machine. Since we are unable to call out, please call us at (844) 237-7466 Monday-Friday between the hours of 10 am and 6 pm EST to do further troubleshooting so that we may get your product back into working order. Please have the serial number and model number handy when you call. It is on the back of the machine.
  Answered 5 years ago by PrimoWaterCustomerService
  Answer this question
QuestionI have a primo bottom loading water dispenser model 601090 SO . It wont stop pumping water. It over flows into the floor . Pumps the jug dry and still doest stop the pump just wont stop
Asked 5 years ago by Norm.
- Answer There is likely an issue with the water level sensor of something interfering with its operation. Please watch the following video for troubleshooting steps: https://youtu.be/SRfnmQOUcLs
  Answered 5 years ago by PrimoWaterCustomerService
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QuestionIs there a replacement for the hot water dispenser? Over winter we forgot to empty tank at lake home and it cracked.
Asked 5 years ago by Pete.
- Answer Unfortunately the hot water reservoir is not an easily replaceable part. Please contact our customer care team for options. 844.23PRIMO
  Answered 5 years ago by PrimoWaterCustomerService
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QuestionDoes the unit come with a filter included?
Asked 5 years ago by Anonymous.
- Answer Our dispensers do not contain any water filters.
  Answered 5 years ago by PrimoWaterCustomerService
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QuestionOrdered this online. Picked it up today.I read the directions. Pushed cold water button down wouldn't come back up flooded floor until it ran out of water in reservoir. Now what do I do? is it defected?
Asked 6 years ago by Ato1.
- Answer It is possible that the dispenser was damaged during shipping. Please contact our customer care team for troubleshooting assistance. 866 429 7566
  Answered 6 years ago by PrimoWaterCustomerService
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Showing 81-100 of 162 questions

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Questions & Answers

Primo Water - Bottom-Loading Bottled Water Dispenser

Q: QuestionDoes this require a filter replacement or require cleaning after using it for a long period of time?

Q: QuestionIs this bottom dispenser a Ozone self cleaning.

Q: QuestionWhat are the dimensions

Q: QuestionThe top middle push button is not working at all, it doesn’t go down. Isn’t this one suppose to dispense water at normal temp?

Q: Questionhow to childproof

Q: QuestionHOW LOND IS THE ELECTRIC CORD?

Q: QuestionCan I use any water jug with my Primo bottom loading dispenser?

Q: Questionwhen was this model released And what was the sale price

Q: QuestionI have a primo 601090 cooler the tap on the back can it be used for a ice nachine looks like a 1/4 inch line. Has a plastic cap on it now.

Q: QuestionThe specs say the cord is only 1". Is that correct or a typo?

Q: QuestionDispenser is making the appropriate noise, but is not sucking water from the bottle, & the red light is flashing. What do I do?

Q: QuestionEverything works fine, its just the temperature room water is very cold. How do I fix it?

Q: QuestionDoes it work with 3GL bottle?

Q: QuestionThe front button that presses in and out when you open/close the door is leaking, why?

Q: QuestionIs the best buy selling 601090-SO model? (DELUXE BOTTOM LOADING WATER DISPENSER WITH SELF-SANITIZATION) If I want to order this 601090-SO model, how I can do it?

Q: QuestionI can not get it to dispense any water at all it seems to be transferring from the main jug but there’s no water coming out of the slickest and the middle button will not allow you to push it in it’s locked

Q: QuestionI have a primo bottom loading water dispenser model 601090 SO . It wont stop pumping water. It over flows into the floor . Pumps the jug dry and still doest stop the pump just wont stop

Q: QuestionIs there a replacement for the hot water dispenser? Over winter we forgot to empty tank at lake home and it cracked.

Q: QuestionDoes the unit come with a filter included?

Q: QuestionOrdered this online. Picked it up today.I read the directions. Pushed cold water button down wouldn't come back up flooded floor until it ran out of water in reservoir. Now what do I do? is it defected?

QuestionDoes this require a filter replacement or require cleaning after using it for a long period of time?

QuestionIs this bottom dispenser a Ozone self cleaning.

QuestionWhat are the dimensions

QuestionThe top middle push button is not working at all, it doesn’t go down. Isn’t this one suppose to dispense water at normal temp?

Questionhow to childproof

QuestionHOW LOND IS THE ELECTRIC CORD?

QuestionCan I use any water jug with my Primo bottom loading dispenser?

Questionwhen was this model released And what was the sale price

QuestionI have a primo 601090 cooler the tap on the back can it be used for a ice nachine looks like a 1/4 inch line. Has a plastic cap on it now.

QuestionThe specs say the cord is only 1". Is that correct or a typo?

QuestionDispenser is making the appropriate noise, but is not sucking water from the bottle, & the red light is flashing. What do I do?

QuestionEverything works fine, its just the temperature room water is very cold. How do I fix it?

QuestionDoes it work with 3GL bottle?

QuestionThe front button that presses in and out when you open/close the door is leaking, why?

QuestionIs the best buy selling 601090-SO model? (DELUXE BOTTOM LOADING WATER DISPENSER WITH SELF-SANITIZATION) If I want to order this 601090-SO model, how I can do it?

QuestionI can not get it to dispense any water at all it seems to be transferring from the main jug but there’s no water coming out of the slickest and the middle button will not allow you to push it in it’s locked

QuestionI have a primo bottom loading water dispenser model 601090 SO . It wont stop pumping water. It over flows into the floor . Pumps the jug dry and still doest stop the pump just wont stop

QuestionIs there a replacement for the hot water dispenser? Over winter we forgot to empty tank at lake home and it cracked.

QuestionDoes the unit come with a filter included?

QuestionOrdered this online. Picked it up today.I read the directions. Pushed cold water button down wouldn't come back up flooded floor until it ran out of water in reservoir. Now what do I do? is it defected?