Questions & Answers

Q: QuestionDoes the installation include concealing cables inside the wall?

• A:Answer No, concealing cables inside the wall or ceiling is not included in the installation service.

Q: QuestionWhat is the duration of the workmanship warranty provided for this service?

• A:Answer The service is backed by a 90-day limited workmanship warranty.

Q: QuestionHow many streaming services can be configured during the setup?

• A:Answer The setup includes the configuration of up to two streaming services.

Q: QuestionWhat kind of remote controls can the installers program?

• A:Answer The Geek Squad installers can program manufacturer-supplied remote controls as well as remotes from service providers like DirecTV and Xfinity.

Q: QuestionWhat happens if my needs are not met by the purchased services?

• A:Answer Upon arrival, the technicians will discuss the scope of work and recommend solutions if the purchased services don't meet your needs.

Q: QuestionWill the technicians connect the projector to my existing Wi-Fi?

• A:Answer Yes, the technicians will connect the projector and other Wi-Fi capable video devices to your existing wireless network.

Q: QuestionWhat type of surface is required for mounting the projector?

• A:Answer The projector can be mounted on a standard frame wall or ceiling with a drywall surface.

Q: Questioncan I contact you by phone?

Asked 8 years ago by Lynn.

• A:Answer Yes, you can speak with an Agent by calling 1-800-433-5778.

  Answered 8 years ago by Justin

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Q: Question1. Does the price include the following: - Installing projector on ceiling - Having an outlet to plug in HDMI and USB sources (Wall jack) - Will they be able to get the mounting brackets ( I will be able to pay for it, if not included).

Asked 6 months ago by Muthu.

Q: Questiondo you install projectors bought from some place other than best buy? If not, will you match a price from Amazon? JVC DLA-NZ7 D-ILA Laser Home Theater Projector, 2200 Lumen, Native 4K with 8K e-Shift Technology HDR10+ which sells for $8,060.91 on Amazon

Asked 10 months ago by Art25.

• A:Answer How much to hang a projector screen 100inch from the ceiling

  Answered 8 months ago by Anonymous

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Q: QuestionDo you mount the ALR screen as well along with Projector mounting

Asked 1 year ago by Dev.

Q: QuestionDo you trouble shoot for existing projector mounts?

Asked 1 year ago by TJ.

Q: QuestionWill you mount in the ceiling and hook up and outlet for power?

Asked 2 years ago by Reeree.

• A:Answer The Squad mounted my ceiling projector and hooked it up to exisiting power outlet as well as upgraded our current input cables from the our receiver

  Answered 1 year ago by LindaBVerified Purchase

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Q: QuestionWill geek squad install projector in unfinished basement? I just need the projector mounted.

Asked 2 years ago by Chris.

• A:Answer Yes. Actually easier to mount in an unfinished basement.

  Answered 1 year ago by BruceTVerified Purchase

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Q: QuestionDo you service the Cedar Bluff, AL area for home theatre projector replacement? I plan to order the exact same projector. Mount and all wiring is already complete. How much to install?

Asked 2 years ago by sandy.

• A:Answer Sorry, I’m the satisfied customer, not a member of the geek squad.

  Answered 1 year ago by BruceTVerified Purchase

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Q: QuestionDo you charge to come out to see the project

Asked 4 years ago by Gumbo.

Q: QuestionCan I schedule projector basic mounting by itself. My in-home consultation agent says i need to get the basic mounting add on and the TV set up service. I only need the mounting service! Why do i need to get both?

Asked 5 years ago by Charlie.

• A:Answer Hi Charlie, for questions and support with this service, please call us at (800) GEEK-SQUAD or (800) 433-5778 for more information.

  Answered 5 years ago by GeekSquadSupport

  
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Q: Questionis there a ceiling mount option for projector mounting?

Asked 6 years ago by advinfo.

• A:Answer We may be able to help you get this installed. We would want to make sure that we get everything right for you and recommend scheduling a free in-home consultation. You can schedule this by giving us a call at 1-800-548-0828.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionI do not see "ceiling mount" as one of the service options, which is odd. Is there an added cost for this such mounting service?

Asked 8 years ago by AnonymousG.

• A:Answer I paid over $300, but, it was worth it. It takes more than 1 person & they were here for 2 hours.

  Answered 3 years ago by MeechVerified Purchase

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Q: QuestionWill you take down original tv and mount before installing new tv and mount.

Asked 8 years ago by Bob.

• A:Answer They took down my old projector and mount as part of the new one going up.

  Answered 5 years ago by ShawnVerified Purchase

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