1-2 of 2 Answers
All I can say is turn and push, turn and push until you get the click. You might also physically check to be sure there is nothing blocking the filter or the entrance.
Sorry, there was a problem. Please try again later.Hi, Nikki! We're terribly sorry to hear that you are having this experience. The water filter should fit smoothly into the place and click to let you know that it has been installed properly. Please connect with our Live Chat team on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30AM-8PM EST). We are more than happy to assist you with this. ~ Christy
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