Questions & Answers

Q: QuestionIt says a 2-Year Subscription. Does that mean the program only works for 2 years or 2 years of free upgrades and tech support or what???

Asked 7 years ago by Marvin.

• A:Answer After two years the product will still work and you can access your data, but product updates and other online services such as bank transaction downloads will no longer function unless you renew the subscription.

  Answered 7 years ago by SoccerDad

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Q: QuestionCan i buy this now but use it sometime next yr? My current Quicken Deluxe still has support till sometime next yr.

Asked 7 years ago by GutFeeling.

• A:Answer I am in the same situation. I am planning to buy it now, but not install and activate it for a while. It seems as though Quicken often has a lot of bugs during the initial release. I'll wait until R1 at least - or until they stop supporting Quicken 2015.

  Answered 7 years ago by OldQuickenUser

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Q: QuestionDoes this version come with a CD or is it a download only?

Asked 7 years ago by JerseyJoe.

• A:Answer If you are buying at a retail store (in a box), the box comes with a CD and an activation code inside. So, you'll be able to install the CD or just download using the enclosed activation code inside. Quicken download versions do not come with a CD automatically; the download will remain available in your Quicken account, so you can download again if necessary. Thanks.

  Answered 7 years ago by Quicken Support

  
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Q: QuestionWhat is the fee for the 2 year subscription? I assume it is in addition to the actual purchase of the software. I am purchasing for a small non-profit association.

Asked 7 years ago by KD.

• A:Answer The purchase price for the 2-year product covers you for two years. There are no other fees to activate your subscription.

  Answered 7 years ago by Quicken Support

  
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Q: QuestionI have a laptop $ desktop Do I need to to order a Subscription for each?

Asked 7 years ago by ral.

• A:Answer Quicken 2018 license allows installation on up to 3 computers.

  Answered 7 years ago by CarlKupVerified Purchase

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Q: QuestionWhat does the subscription relate to? I'm not planning on uploading or downloading other than software updates you may provide.

Asked 6 years ago by bjk993.

• A:Answer As with all items these days they all require a subscription. Ultimately you can use Quicken 2016 Windows and Mac until April 30, 2019 per Quicken online at which time they will stop all support but your data file would still be available and as I understand it you would still be able to enter transactions manually. You would need the subscription to use any online aspect, to get updates/support, and use on any mobile devices. I have also read the an expire subscription service would still leave you with your file on your local computer but would stop all update aspects, automatic downloads of your financial info, and you wouldn't have access to your info via any mobile devices. Use would be specific to the desktop with the program/file.

  Answered 6 years ago by Ech88Verified Purchase

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Q: QuestionHow many times can this program be downloaded on to other Window laptops, assuming that I purchased it in store? I specifically want the actual CD & product code, so that I may be able to download the program on more than 1 laptop. Thank you in advance!

Asked 7 years ago by NotTechSavy.

• A:Answer Yes - you can buy once and load it on multiple machines. Thanks.

  Answered 7 years ago by Quicken Support

  
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Q: QuestionThe product is described as a CD in a box that needs to be installed. How can the 2 year subscription clock start running at the Time of Purchase (as some describe) if one delays opening the box and installing the S/W ? Thanks.

Asked 7 years ago by QknUser.

• A:Answer Your subscription starts when you activate your product.

  Answered 7 years ago by Quicken Support

  
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Q: QuestionIf you are also one of them who are coming across such situation then call on our Quicken service number instantly without making further delay.

Asked 7 years ago by Quickenhelpforusa.

• A:Answer Please beware of falsely claimed Quicken support sites and numbers. Quicken support can be contacted anytime at https://www.quicken.com/support/

  Answered 7 years ago by Quicken Support

  
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Q: QuestionWill my Quicken Essentials 2010 merge in Quicken Deluxe 2018?

Asked 7 years ago by JerseyJoe.

• A:Answer You can convert your Quicken Essentials file to Quicken for Windows—there’s more information on how in this FAQ: https://www.quicken.com/support/converting-your-data-quicken-mac-0

  Answered 7 years ago by Quicken Support

  
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Q: QuestionIs this a single machine license, or can it be installed simultaneously on Windows and Mac? I'd like to compare the two installations since previous versions of Quicken for Mac simply weren't ready for prime time.

Asked 7 years ago by TucsonBill.

• A:Answer You can install the same purchase of Quicken on both Windows and Mac computers. Please note, however, that while you can convert your file from Windows to Mac or vice versa, you can’t use the same file on both computers; you’ll need two separate data files.

  Answered 7 years ago by Quicken Support

  
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Q: Questioni have Quicken H&B 2016--One Step Update stopped working 11/1/2017--can't seem to fix it; will this new product fix this issue; can't seem to get it resolved even though the product is allegedly still supported.

Asked 7 years ago by Merna.

• A:Answer I have had to buy new quicken products every two years because of this and other tech problems that happen as my program gets older. After installing new program everything starts working again.

  Answered 7 years ago by Chuckintrk

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Q: QuestionIs there a money back guarantee?

Asked 7 years ago by Anonymous.

• A:Answer Quicken financial products are backed by a 30-day money-back guarantee. https://www.quicken.com/support/Terms-and-Conditions-For-Exchanging-Returning-or-Refunding-Quicken-Products

  Answered 7 years ago by Quicken Support

  
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Q: QuestionIf I install Quicken 2018 on my computer, can I restore my online backup files from my Quicken 2009 files

Asked 7 years ago by Batman553.

• A:Answer You can convert your Quicken 2009 backup to Quicken 2018; however, you will need to use intermediary product versions to covert a file this old. Please see this FAQ for more information: https://www.quicken.com/support/how-and-when-use-intermediate-version-convert-older-versions-quicken

  Answered 7 years ago by Quicken Support

  
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Q: QuestionIf I only want to enter items in a check register manually, get cash flow reports and reconcile my bank statement with Quicken starter kit, do I need to renew the subscription annually?

Asked 5 years ago by Nicky.

Q: QuestionCan quicken be installed on an apple iPad?

Asked 6 years ago by Steve.

• A:Answer Yes, there's an AP but it requires an active version of quicken as it syncs with your main file on your CPU / laptop. Changes made on the iPad sync back to your file computer. Without an active subscription you would not be able to get your data from your main file on your CPU / laptop.

  Answered 6 years ago by Ech88Verified Purchase

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Q: QuestionIs Quicken secure and safe when using your accounts for downloading?

Asked 6 years ago by Sam.

• A:Answer Yes. BUT, you must have a secure password as in non sensical and using as many digits as possible (example: Pfq%*5gtD&n). Even better is if your bank uses two step authentication.

  Answered 6 years ago by 2020Verified Purchase

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Q: QuestionI want to buy Quicken H/B 2018. I'll install it on my laptop and do my books from there. If i install it on my dads desktop as well, will he be able to do his own book? So its 2 different devices, and 2 different files. How will it work with the Q ID??

Asked 6 years ago by SkyKnight9.

Q: QuestionI have Quicken 2016, but my hard drive crashed. I still have my backed up data file. Unfortunately, I no longer have the program on my new hard drive and can't find my old disc . What do I do to get my Quicken working again?

Asked 6 years ago by Nonna20.

• A:Answer Contact Quicken possibly they would help you get a download again if you have proof of purchase but probably you will just need to purchase the new quicken 2018. Keep an eye out for Best Buy deal of the days, they have Quicken available as a deal of the day on occasion.

  Answered 6 years ago by Ech88Verified Purchase

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Q: QuestionI don’t have a cd rom in my computer. Can I still download this product and how??

Asked 6 years ago by Ru.

• A:Answer Disc is included in the box, but is not required. Instructions are printed inside the box to download and install using your unique activation code.

  Answered 6 years ago by Quicken Support

  
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