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I am sorry to hear that you are having problems with our unit. If your unit is the BN1080G then the replacement unit is the BN1100M2. Also if you would like to look into the issue with your current UPS please do not hesitate to reach out to an APCbySchneider support team. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
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