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Questions & Answers

Page Showing 1-20 of 26 questions
  • QuestionWhat is the form factor of the Ring Alarm Range Extender?

    • Answer The Ring Alarm Range Extender is a plug-in device.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow does the Ring Alarm Range Extender connect to the base station?

    • Answer The Ring Alarm Range Extender connects wirelessly to the base station.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat wireless standard does the Ring Alarm Range Extender use?

    • Answer The Ring Alarm Range Extender uses Z-Wave technology for wireless communication.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes the Ring Alarm Range Extender require a separate security kit?

    • Answer Yes, the Ring Alarm Range Extender requires the Ring Alarm Security Kit (Gen 2) to function.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the brand compatibility of this range extender?

    • Answer This range extender is compatible with the Ring brand.
    This question and answer was generated by AI based on customer and product data.
  • QuestionI have the camera on my shed which is about 200 feet from my house.?will this work. CAmera keeps going off line.

    Asked by Crazyhouse.

    • Answer Hello Crazyhouse, The Ring Alarm Range Extender will not work for your cameras, it only works with the Ring Alarm. For extending your WIFI to your camera we recommend the Ring Chime Pro. Best regards, Jamila

      Answered by Ring

  • QuestionWhat is the difference in this extender and the chime pro extender?

    Asked by User8787.

    • Answer Hello User8787, Great question! The Ring Alarm Range Extender is designed to extend and expand the Ring Base Station’s Z-Wave network, allowing for greater range and network coverage for all Ring Alarm devices at your location. This article details what a Z-Wave network is and how it works in our alarm system devices: https://support.ring.com/hc/en-us/articles/360001263166-Understanding-Z-Wave-and-Mesh-Networks. Here is a helpful article elaborating on the Alarm Range Extender, if more information is needed: https://support.ring.com/hc/en-us/articles/360028191991-Range-Extender-Help-FAQs. Furthermore, a Ring Chime Pro is a great solution if you want to extend the wireless internet connection to your Ring doorbell or security camera devices. Generally, a single Chime Pro can effectively improve connectivity to your Ring devices in a two to three bedroom home, or if your devices are located close together. For larger homes, with devices located farther apart, you may need to consider purchasing a mesh network system like the eero network. A regular wifi network distributes the wifi signal from a single point, your router. The further the signal has to stretch away from the router, the weaker it becomes. A mesh network has multiple wifi distribution points that keep the wifi signal strong from different distribution points. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thank you, Alexis with Ring

      Answered by Ring

  • QuestionDo Ring Alarm Range Extender (2nd Gen) work through thick walls

    Asked by Anonymous.

    • Answer Hello. Great question. The range extender can be placed up to 250 feet from the base station. It will reach alarm devices up to 250 feet away in an unobstructed environment. Coverage may vary depending on the layout and construction of your home or business. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionWill this work with my ring doorbell pro to extend our WiFi coverage. Just installed doorbell yesterday and WiFi doesn’t quite reach it.

    Asked by Anonymous.

    • Answer I put the extender between the ring doorbell and the router. It did make a difference since my walls are all concrete

      Answered by Sparky

  • QuestionCan you use more than 1 extender?

    Asked by jc.

    • Answer Hi jc. We appreciate the time you have taken to ask this question. Yes, more than one Ring Alarm Range Extender may be used. The Ring Alarm Range Extender can be placed up to 250 feet from the Ring Alarm Base Station. It will reach alarm devices up to 250 feet away, in an unobstructed environment. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionI have a pro ring floodlight camera , sensors set a maximum sensitivity, can the motion detector range be increase by adding some other piece of equipment with this floodlight camera?

    Asked by Tda.

    • Answer Hi Tda. Thank you for reaching out to us with your question. Yes, Ring devices can work together and perform actions at the same time when an event happens at your location. Device linking lets you set up relationships between your Ring devices so they can work together to better protect you. For example, if one device detects motion, other devices can begin recording video or turn on their lights. You can link Ring Alarm, Ring doorbells, cameras, and smart lighting in the Ring app to perform actions when a ring, motion, or alarm event happens. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionWill this work on the ring doorbell pro

    Asked by Moose.

    • Answer Unfortunately, no, I have made the wrong purchase. This one goes with the Ring home alarm not the outside doorbells or lights. I'm in the process of returning it..

      Answered by Anonymous

  • QuestionI have my generation 2 ring chime and 2 of my cameras are connected but showing a weak signal ranging 67 will this help for stronger signal my 2 cameras is located outside on each side of house ..backyard strength is about 96 garage strength is 98

    Asked by Dre.

    • Answer Hello Dre, No, the Ring Alarm Range Extender extends the z-wave signal used by Ring Alarm devices. What you need is the Ring Chime Pro. A Chime Pro is a great solution if you want to extend wifi to your Ring devices. Generally, a single Chime Pro can effectively improve connectivity to your Ring devices in a two to three bedroom home, or if your devices are located close together. For larger homes, with devices located farther apart, you may need to consider purchasing a mesh network system such as eero. A regular wifi network distributes the wifi signal from a single point, your router. The further the signal has to stretch away from the router, the weaker it becomes. A mesh network has multiple wifi distribution points that keep the wifi signal strong from different distribution points. More information on the Ring Chime Pro can be found here: https://support.ring.com/hc/en-us/articles/360038168452-Ring-Chime-Pro-2nd-Generation-Information Also, Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today! All the best, Antonio from Ring

      Answered by Ring

  • Questionwill this work on gen 1 ring alarm?

    Asked by larhyza.

    • Answer Hello larhyza, Great question. Yes, the Ring Alarm Range Extender 2nd Gen will work with the 1st Gen Ring Alarm. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360026671732-Ring-Alarm-FAQs. If you have any additional questions, please feel free to reach out through our Ring Community forum on Ring.com: https://community.ring.com/. Thank you, Jamila with Ring.

      Answered by Ring

  • QuestionI have a ring floodlight camera. Will it work with it and what else do it I need to install the extender?

    Asked by Floodlight.

    • Answer I believe it should. Just plug it in and follow the instructions in the app.

      Answered by MrWzd

  • QuestionDoes this work with the original alarm base/system? Or does it have to be the newer version?

    Asked by Anonymous.

    • Answer Hello, Great question. Yes, the Ring Alarm Range Extender 2nd Gen will work with the original base station. All Ring Alarm devices are backwards compatible. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360026671732-Ring-Alarm-FAQs. Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila with Ring.

      Answered by Ring

  • QuestionDoes the ring extender work with ring doorbell alone jj

    Asked by Jack.

    • Answer Hello Jack, No. The Ring Alarm Range extender only works with Ring Alarm devices. Ring Alarm devices connect to the Ring Alarm Base Station using Z-wave, and the Ring Alarm Range Extender boost the signal to these particular devices. Ring Chime Pro or an Amazon Eero can be used to boost the wifi signal to Ring doorbells and camera's. For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products Thank you, Antonio from Ring

      Answered by Ring

  • QuestionWill this extend the range on my Ring doorbell 2.

    Asked by Dan.

    • Answer Hello Dan, Great question. No, the Ring Alarm Range Extender will not work with your Ring Video Doorbell. To extend the Range on your Doorbells or Cameras please use our Ring Chime Pro. Please feel free to reach out at 18006561918 if you have any further questions. -Jamila at Ring

      Answered by Ring

  • QuestionCan you use 2 of these like piggy backed of each other so that I can get coverage to my door sensor on my garage

    Asked by Thecarpenter.

    • Answer Hello Thecarpenter, No, the Ring Range Extender can not be piggybacked to extend its coverage range. The Ring Alarm Range Extender is designed to extend and expand the Base Station’s Z-Wave network, allowing for greater range and network coverage for all security devices at your location. You may want to consider moving your Ring Base Station closer to the garage for improved signal. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thanks, Alexis with Ring

      Answered by Ring

  • QuestionI have a kwikset lock which should be able to connect to the ring base station via zwave. It seems as if the base station is too far, will the extender help in connectivity?

    Asked by Papachunks.

    • Answer Hello Zwave, Great question! The Range Extender can help z-wave devices such as a smart lock have a better connection to the Base Station. Best regards, Jamila

      Answered by Ring