A:AnswerHello Abuela71.
Thank you for taking the time to ask this question. If the light schedule for the Ring Floodlight Cam Pro is no longer working, here are some things you can try:
1. Delete the light schedule:
Open the Ring app to the main dashboard.
Tap more (•••) on the camera you want to access.
Tap your device's Settings.
Tap Light Settings.
To delete a light schedule: Tap an existing custom schedule, then select Remove this Schedule and tap the Remove schedule button.
2. Create a new light schedule :
Open the Ring app to the main dashboard.
Tap more (•••) on the camera you want to access.
Tap your device's Settings.
Tap Light Settings.
Tap Light Schedules, then tap the Add schedule button and create a schedule name.
Under Controls, tap Lights and select Keep Lights On or Keep Lights Off.
Tap Start to enter a start time then select Start at Dusk, Offset to chose from the list of start times, or Select Start at Custom Time to specify a start time.
Tap End to choose an end time.
Select the days of the week for the light schedule to be active.
Tap Save Schedule.
3. Reboot your device in the Ring app.
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select the device you want to reboot.
Make sure it's connected to wifi.
Tap the Device Health tile.
Scroll down to Reboot This Device and confirm your selection.
Give your Ring device a few minutes to start up.
If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!
Thank you,
Amilia from Ring.
A:AnswerHi Joey.
Thank you for your question today! No, the Ring Floodlight Cam Wired Pro doesn't require a Wifi connection for the physical installation. To test the device after installation you can press the setup button to put the device into setup mode. Then, once you get your Wifi connected you can go through the digital setup from within the Ring app.
If any additional information is needed regarding the Ring Video Doorbell Wired or Ring Chime, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.
Sincerely,
Matthew from Ring.
A:AnswerHi Bluetooth.
Thank you for your question today! The Ring Floodlight Cam Wired Pro uses two 3000K with 2000 lumen floodlights. Which uses about 7 watts for both lights.
If any additional information is needed regarding the Ring Floodlight Cam Wired Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.
Sincerely,
Matthew from Ring.
A:AnswerHi Goose.
Thank you for your question. No, the Ring Floodlight Cam Wired Pro is able to work without a subscription. There are many features the Ring Home Plan will add to this device. While subscribed to one of our Ring Home Plans, you will have access to videos of every motion and live view event. Without this service, you will still receive real-time video alerts on your smartphone and have access to the live view feature.
If any additional information is needed regarding your Ring Floodlight Cam Wired Pro please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.
Sincerely,
Matthew from Ring.
A:AnswerHi Ruth.
Thank you for taking the time to reach out to us with your question. The Ring Floodlight Cam Wired Pro must be installed on a 4“ round UL listed weatherproof electrical box. We have included a link here to the safety and compliance information for the Ring Floodlight Cam Wired Pro: https://ring.com/support/articles/2egk5/Safety-and-compliance-information-for-Ring-Floodlight-Cam-Wired-Pro. We have also included a link here to the installation instructions for the Ring Floodlight Cam Wired Pro: https://ring.com/support/articles/3v1dn/Installing-Your-Ring-Floodlight-Cam-Wired-Pro.
We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.
Thank you,
Melissa from Ring.
A:AnswerHi Jar.
Thank you for taking the time to ask this question. There are a few steps we can try to get the Ring Floodlight Cam Wired Pro to detect all motion. Ring Smart Alerts filter out wanted and unwanted motion based on the settings you have for the camera. The Smart Alerts feature allows you to choose the notification and recording options for person and other motion. Depending on the current settings of your Ring Floodlight Cam Wired Pro, other motion may not be enabled to record or send alerts. To review this setting and make any changes, please follow these steps: 1) Tap the menu (≡) on the top left. 2) Tap Devices. 3) Tap the device that you want to adjust. 4) Tap Motion Settings. 5) Tap Smart Alerts. 6) Tap Enable Feature. (If the feature is already enabled, you can skip to step 8).
7) Tap Continue.
8) Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
9) After you've adjusted your settings tap Done.
If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!
Thank you,
Link from Ring.
A:AnswerHi John.
Thank you for your question. No, you do not need a Ring hub to use the Ring Floodlight Cam Wired Pro or the Ring Spotlight Cam Pro. Ring devices require wifi connectivity and a Ring account, which can be set up on our website or by downloading the Ring app.
If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!
Thank you,
Melissa from Ring.
A:AnswerHi Phill.
Thank you for your question regarding the Ring Floodlight Cam Wired Pro. In this particular situation, we recommend reaching out to Best Buy's customer service at: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.
We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.
Thank you,
Melissa from Ring.
A:AnswerHi Stef.
Thanks for reaching out. The Ring Floodlight Cam Wired Pro requires a hardwired connection; it is not compatible with battery or solar power. It must be installed on a 4“ round UL-listed weatherproof electrical box. Visit our support center for more information.
We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.
All the best,
Nicole from Ring.
A:AnswerHello.
Thanks for asking. Ring Floodlight Cam Wired Plus is an outdoor floodlight security camera with 1080p HD video. Ring Floodlight Cam Wired Plus has ultra-bright, motion-activated LED floodlights, customizable motion zones, live view, color night vision, a 105db siren, and two-way talk. There are three Ring Protect Plans available for home devices and one Ring Protect Plan for the Ring Car Cam. For more specific information on Ring Protect plans, visit our support center.
We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.
All the best,
Nicole from Ring.
A:AnswerHello.
Thank you for asking. The Ring Floodlight Cam Wired Pro base/mounting bracket measures 4.7 in. (12 cm) in diameter. It must be installed on a 4“ round UL-listed weatherproof electrical box. Visit our support center for a full step-by-step installation guide.
We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.
All the best,
Nicole from Ring.
A:AnswerHi PeoplesHero.
Thanks for asking. The Ring Floodlight Cam Wired Pro offers a 140-degree horizontal and 80-degree vertical field of view. The collar spins around 180 degrees, allowing you to spin and rotate the camera 360 degrees in order to find the perfect angle.
If any additional information is needed regarding your Ring question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.
All the best,
Nicole from Ring.
A:AnswerHi blmnp.
Thanks for asking. If you would like to manually turn the lights on or off and override the motion detection settings, you can do so through the Ring app. The light toggle for your device is located on your device dashboard in the Ring app, above the Motion Alerts toggle. Toggle this control to manually turn the floodlights on (blue) and off (white).
We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.
All the best,
Nicole from Ring.
A:AnswerHi Nataliep.
Thank you for reaching out. The Ring Floodlight Cam Wired Pro is compatible with 802.11 b/g/n wifi connections at 2.4 GHz and 5.0 GHz. Follow these steps to update your wifi or reconnect your device:
Open the Ring app.
Tap the menu (≡) in the top left.
Tap Devices and select the camera you'd like to reconnect.
Tap the Device Health tile.
Under Network, tap Change Network.
Tap Change Wifi Network, then follow the steps in the app.
You can choose to use Movement or the Setup Button to reconnect.
If your camera is too high to easily access the button, choosing Movement will reconnect your device to wifi by using the camera's motion detection.
Tap Continue and follow the prompts in the app to reconnect.
Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in Device Health to confirm it has successfully reconnected.
Visit our support center for more information.
We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.
All the best,
Nicole from Ring.
A:AnswerHi Fast.
Good question. No, the Ring Floodlight Cam Wired Pro alarm can be toggled on manually through the Ring app. However, if you are looking for automatic announcements to visitors, you can enable the motion warning feature. Motion Warning is a voice announcement feature that can play when motion is detected on select doorbells and cameras, letting visitors know your home is protected by Ring. Visit our support center for more information.
We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.
All the best,
Nicole from Ring.
A:AnswerHi Vanessa562.
Great question. Yes, the Ring Protect Plus plan offers video recording for all Ring doorbells and home cameras at one location. If you have a Ring Protect subscription, you can upgrade or change your plan at any time using the following steps:
Log in to your Ring account on Ring.com.
Select Upgrade Your Plan.
Compare all plans and features on the directed page.
Select your plan and follow the on-screen instructions.
Visit our support center for more details.
We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.
All the best,
Nicole from Ring.
A:AnswerHi Chas.
Thanks for asking. Yes, you can set up and manage all of your Ring devices through the same Ring account. There is an optional Ring Protect Plan that gives you access to paid features for Ring devices. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account.
Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events.
We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.
All the best,
Nicole from Ring.
