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Questions & Answers

Page Showing 1-20 of 68 questions
  • QuestionBattery life? How long before recharge?

    Asked by Lowell.

    • Answer I bought the 1st generation about a month ago and I have to charge it weekly for 8 hours.

      Answered by Betty

  • QuestionCan this model be wired to avoid charging?

    Asked by Anonymous.

    • Answer Yes , it can be wired replacing the original doorbell and taking the doorbell connection

      Answered by Saurav

  • Questionis it free to watch on phone

    Asked by hi.

    • Answer Yes you can watch on your phone but to keep the video longer you can pay for a yearly plan which is cheap

      Answered by JamieD

  • QuestionCan this unit be hardwired in addition to have in the rechargeable battery?

    Asked by Jam.

    • Answer Yes it can

      Answered by Bgmc

  • QuestionWill this doorbell work with existing wiring on my current regular doorbell? If it does, would i still need a battery?

    Asked by habiba.

    • Answer Yes, it will work with existing wiring. I rather have it hard wired.

      Answered by Wincom

  • Questionwith this model can I use two or more device to down load?

    Asked by Anonymous.

    • Answer Hello, Connection to your Ring Video Doorbell is such a crucial piece of Ring's home security. If you would like to connect multiple smart devices to view or monitor your Ring doorbell, then I would like to recommend checking out this page regarding Shared Users: https://support.ring.com/hc/en-us/articles/211018223-Controlling-Ring-Devices-with-Multiple-Electronic-Devices-and-Allowing-Access-to-Shared-Users Shared users have limited access to the devices you share with them, and can be added or removed at your convenience within the Ring App. It's important to me that you feel I have answered your question, and I would love to offer you the direct assistance of our support team, if you have any additional questions or concerns: https://support.ring.com/hc/en-us/articles/213608406-Contact-Us Thank you, Caitlin with Ring

      Answered by Ring

  • QuestionIs this brand the second gen and can I put the solar charger on it? Saw it on amazon.

    Asked by Jay801.

    • Answer Hi Jay801, Thank you for reaching out and giving me this unique opportunity to provide my assistance. The Smart Wi-Fi Video Doorbell Operated with Chime is the second generation of the Ring Video Doorbell, and does have solar charger compatibility. If you would like to read more information regarding the Ring Solar Charger, please check out this article from our Help Center: https://support.ring.com/hc/en-us/articles/360045714631-Ring-Solar-Charger-for-the-Ring-Video-Doorbell-2nd-generation-information I would like to offer our assistance on any additional questions or concerns you may have, to ensure we completely resolve them for you. https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch Thank you, Caitlin with Ring

      Answered by Ring

  • QuestionWhat is this model?

    Asked by JustYaz.

    • Answer It's the 2nd gen

      Answered by Worldwithaview

  • QuestionCan you link Ring to Google home ?

    Asked by Dmorris.

    • Answer No

      Answered by Gorgeous

  • QuestionWill this doorbell work with my apple 6 Iphone

    Asked by Anonymous.

    • Answer Yup! Just download the application in the App Store and it works with any smart phone.

      Answered by Dave

  • QuestionWhich model can I use to attach to my peephole

    Asked by RoseD.

    • Answer Hi Rose, The Ring Peephole Cam installs in minutes, senses knocks, and has all the benefits of a Video Doorbell in a sleek, compact form that's perfectly designed for homes and apartments with a compatible peephole. We currently offer this product in a bundle with the Ring Chime. To learn more about this bundle, please visit the link below. https://ring.com/products/peephole-cam-chime-bundle For any additional questions, please feel free to reach out on our community forum at https://community.ring.com/. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. All the Best, Danielle with Ring

      Answered by Ring

  • QuestionCan this be used with our 5G WiFi?

    Asked by Rosie.

    • Answer Hello Rosie, The Ring Video Doorbell - (2020 Release) is intended to be used on a 2.4 GHz wifi network only. Other versions of the Ring Video Doorbell, such as the Ring Video Doorbell 4 and the Ring Video Doorbell Pro 2 do offer dual-band wifi capability with 5 GHz networks. We invite you to start a conversation about this on our Community Forum. Here, you can find tips, tricks and support from other Ring users. Please visit us at https://community.ring.com/ Regards, Marlom at Ring

      Answered by Ring

  • QuestionMy daughter is living in an apartment. We can’t hard wire so the battery will have to work. Is this a good a option for an apartment

    Asked by Adriane.

    • Answer No hardwire, no problem. Battery will work just fine. The doorbell will function the same. Just replace the battery when it’s time. The most important part is the functionality, which is safety.

      Answered by VegasKnights

  • QuestionDo I have to have an existing doorbell to install this ring smart Wi-Fi video doorbell battery operated with chime

    Asked by JLW.

    • Answer No

      Answered by Edjr29

  • QuestionIs there a monitoring devise that comes with the system? I don't want to use my smartphone to who's at my door or on my property without permission.

    Asked by Me.

    • Answer Hello Me, Out of the box, your Ring Video Doorbell is designed to keep you connected to your home in real time, no matter where you are. The Ring Video Doorbell provides standard features (instant alerts, live view, and two way talk) without any required subscription. Our optional Ring Protect Plans offer additional video storage features, for those who want them, starting at $3/month (per Ring device). For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products. All the best, Antonio from Ring

      Answered by Ring

  • QuestionCan this doorbell work on batteries alone?

    Asked by Smokeshow.

    • Answer Hello Smokeshow, Great question! Yes, the Ring Doorbell can be powered by battery power alone and does not need to be wired to existing doorbell wiring to function. Here is a helpful article that walks you through the installation process: https://support.ring.com/hc/en-us/articles/115002091706-How-to-Physically-Install-Your-Ring-Video-Doorbell-1st-generation-Without-an-Existing-Doorbell-. For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thank you, Alexis with Ring

      Answered by Ring

  • Questionwill this work with the nest app on dish

    Asked by george.

    • Answer Hello george, Great question! No, the Ring App would be required for the Ring Doorbell to fully function. Ring is always exploring integration opportunities with a number of partners based on what will best empower our Neighbors with affordable, effective ways to monitor their homes. For any additional installation questions, please feel free to reach out on our community forum at https://community.ring.com/. Thank you, Alexis with Ring

      Answered by Ring

  • QuestionDoes this work with both Android and iPhone?

    Asked by Ralf.

    • Answer Hello Ralf, Great question. Yes the Ring App and Ring Doorbell works with both Android and iPhone. If you have any further questions, please visit our community forum at https://community.ring.com/, for some additional tips and support. We look forward to hearing from you. -All the Best, Jamila at Ring

      Answered by Ring

  • QuestionDoes the battery remain be to charge or do you have to remove the whole doorbell to charge

    Asked by Inquiringmind.

    • Answer You just have to remove the screw, remove the cover, and press the release button to release the battery then charge it.

      Answered by Anonymous

  • QuestionWhat does it mean ‘operated with chime’? I have two ring doorbells that chime when the doorbell is pushed. I don’t have the extra thing that is shown with this doorbell. I’m trying to decide which wireless model to get for my granddaughters’s house.

    Asked by inquiringmind.

    • Answer Hello inquiringmind, This model of Ring Doorbell uses rechargeable battery power or can be hardwired to an existing doorbell chime kit. It does require 8-24 VAC (40VA max) and 50/60Hz. DC, halogen, and garden-lighting transformers not compatible. Here is more information about the specifications of this device: https://support.ring.com/hc/en-us/articles/204023104-Ring-Video-Doorbell-1st-generation-Information. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thank you, Alexis with Ring

      Answered by Ring