Back to School DealsSavings is one of our best subjects.Shop now

Skip to content
Main Content

Questions & Answers

Page Showing 1-12 of 12 questions
  • QuestionWhat is the difference between this panel and the one that is selling for 49.99???

    Asked by Joe.

    • Answer This one will charge you batteries 100% and will continue to keep it charged at 100%. The 49.99 will continue to drop but the solar panel will maintain its battery but never top it off to 100%. I haven’t touched my camera batteries since I put this super solar panel. It’s worth it

      Answered by Dann

  • QuestionIs this solar unit completely weatherproof against rain when mounted outdoors/roof?

    Asked by Atarah.

    • Answer Yes it is. It is made for that type of usage.

      Answered by fp2634

  • QuestionHow long is the cord?

    Asked by suemc26.

    • Answer Hello suemc26, Great question! The cord on the Ring Solar Panel for Stick Up Camera's is 13-ft. (3.96-m.) long. The cable has a weatherproof barrel connector. Here is a helpful article with more detailed product information: https://support.ring.com/hc/en-us/articles/115005282806-Solar-Panel-for-Spotlight-Cam-and-Stick-Up-Cam-Battery-Information. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring pre-purchase question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Thank you, Alexis with Ring

      Answered by Ring

  • QuestionWill this work for a Stick up Cam Plug-in? I have several plug-in stick up cams but have moved and now have no outlet where I want to put them.

    Asked by HRPhotog.

    • Answer Hello HRPhotog, Thank you for reaching out to us with your question. Yes, the Ring Solar Panel will work with the Ring Stickup Camera Plug in. For more information on the Stickup Camera Plug in, please see our help center article: https://support.ring.com/hc/en-us/articles/360032203412-Stick-Up-Cam-Battery-Solar-3rd-Generation-Information-. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thank you, Jamila with Ring

      Answered by Ring

  • QuestionCan you connect more than one Ring camera to this solar panel?

    Asked by gapeach.

    • Answer Hi gapeach, The Ring Solar Panel is intended to connect to a single Ring camera. You won't be able to use a one solar panel on multiple Ring devices. Please reach us directly, so we can find the best way forward for your needs. Regards, Marlom

      Answered by Ring

  • QuestionWhen is Best Buy going to sell these in the black version?--I would order them today if you had them in black. Thanks !

    Asked by BarbfromVH.

    • Answer Hi BarbfromVH. Thanks for asking. We recommend reaching out directly to Best Buy customer support for specific inventory availability. The Ring Solar Panel is a small device that can be mounted outdoors and connected to your Ring camera. With just a few hours of direct sunlight per day, it will keep your device fully charged. If any additional information is needed regarding your Ring question, please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionDo you know when you will be getting these in black? I want to get them but I want them in black as the best placement would be on my roof and the black would not stand out as much.

    Asked by BarbfromVH.

    • Answer Hi BarbfromVH. Great question! The Super Solar Panel (5W) for Spotlight Cam Battery and Stick Up Cam Battery (both 2nd and 3rd Gen) comes in both white and black. This device connects to your Stick Up Cam Battery* (2nd and 3rd generations only) and Spotlight Cam Battery to provide up to 2x the power of the original Solar Panel with a few hours of direct sunlight, so even homes with limited sun exposure can enjoy solar-powered security. Ring recommends at least 1-2 hours of direct sunlight, depending on your usage. Please sign up to be notified once the device is restocked.  We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionI recently bought this solar panel and the ring pro outdoor battery camera. Geek Squad came out to install and said this solar panel could not connect to the Pro camera!!! They said I would need an adapter. What is the adapter needed and SKU # for order?

    Asked by Adapter.

    • Answer Hi Adapter. Good question! Ring provides a variety of adapters to connect your Ring Solar Panel to your Ring Stick Up or Spotlight Camera.Ring offers a Barrel Plug to USB-C Adapter and a USB-C to Barrel Plug Adapter, depending on which version you need. Visit our support center for additional information and to find the right accessories for your Ring devices. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionWhen will I be able to purchase the black color panels from Best Buy?

    Asked by Andrew.

    • Answer Hi Andrew. Thank you for reaching out and inquiring about retailer availability for a specific Ring product. In this particular case, we'd suggest you reach out to Best Buy's customer service directly. We are confident that they will be able to provide you with an accurate inventory of what's available at a store near you.  We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionI'm sick of charging my Ring doorbell and I don't have a low voltage connection. can I use this to power my doorbell?

    Asked by Yaif.

    • Answer Hello Yaif, No, the Ring Solar Panel will not work to power your Ring Doorbell. Here is a link to a Plug In Adaptor, which would be a great alternate power solution for you: https://support.ring.com/hc/en-us/articles/360051708291-Ring-Plug-in-Adapter-2020-release-. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thanks, Alexis with Ring

      Answered by Ring

  • QuestionDoes the panel require direct sunlight or can it be mounted under the eves and out of the wind?

    Asked by Aandaar.

    • Answer The solar Panel is built to be used outdoors. The more sunlight it gets, the better the charge. If it's kept in the shade, it will not work as well as it should.

      Answered by fp2634