Questions & Answers

Q: QuestionHow far can the camera see any disturbance?

Asked 4 years ago by unkohead.

• A:Answer There are settings to enable specific areas and distance. However, we can see across the street to our neighbor’s front door. It is a great distance for our needs.

  Answered 3 years ago by Teleworker2020

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Q: QuestionI live on a heavily traffic road will that keep activating the camera?

Asked 4 years ago by Crosstrek13.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - Black

• A:Answer Hello Crosstrek13, The Ring Spotlight Cam Wire-free features PIR motion sensors. These sensors detect heat signatures of moving objects in the monitored areas and send a motion notification to your smartphone. This camera works great at eye-level, or slightly higher. At nine feet from the ground, the camera can cover a wide visual area, as well as capture HD video of visitors' faces. When Spotlight Cam Wire-free is mounted too high, it often gets angled sharply downwards. This can work if you're only looking to detect motion in a very small area, but more often than not results in not detecting approaching visitors or capturing the top of heads when the motion sensors are triggered. To learn more about the motion detection in the Ring Spotlight Cam Wire-free, please visit the following link: https://support.ring.com/hc/en-us/articles/115003821023-Proper-Positioning-for-Your-Spotlight-Cam-Battery If you have any additional questions regarding our security cameras, please reach out to us today at https://community.ring.com/. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. Sincerely, Danielle with Ring

  Answered 4 years ago by Ring

  
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Q: QuestionIs this product - Ring Spotlight Cam Wire-free 2-Pack - White (Model:8X81X7-WEN0 and SKU:5973305) - compatible with the Solar Panel for Ring Spotlight Cam Battery and Stick Up Cam Battery - White (Model:8ASPS7-WEN0 and SKU:6114709)?

Asked 4 years ago by SolarPanels.

• A:Answer I believe that solar one is only for the spotlight. I use it for my spotlight very easy to set up.

  Answered 3 years ago by Beveragebar

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Q: QuestionCan I turn alerts or at least audio alerts off?

Asked 4 years ago by CgaryG.

• A:Answer Yes you can turn alerts off using the Ring app

  Answered 4 years ago by AdewaleVerified Purchase

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Q: QuestionWill these cameras run on 5G WiFi?

Asked 4 years ago by Ham.

• A:Answer Yes they will. They have Bluetooth and your phone can pick them up.

  Answered 3 years ago by Oodlydoodleywad

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Q: Questioncan i replay a video after a couple of days

Asked 4 years ago by gale.

• A:Answer Yes, if you pay for the Ring online service, your videos will be stored for about 60 days.

  Answered 4 years ago by just1cyndi

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Q: QuestionWe have the Spotlight Cam Battery 2 pack, the one we have on our deck works great, one in the front of the house is intermittent. Sometimes we get alert on our phones, sometimes does not pick up motion. We have walked outside to test. What to do next?

Asked 4 years ago by SadieGirl.

• A:Answer sometimes when I do not get alerts so I shut down and restart my phone, then it works

  Answered 4 years ago by JohnVerified Purchase

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Q: QuestionDo you have to have WiFi connection to be able to work I am wanting to be able to see the comings and going’s for safety reasons at my brothers apartment complexAnd be able to see the live footage on my iPhone at any given time because I am his Guardian

Asked 4 years ago by Anonymous.

• A:Answer As long as the camera and your phone are connected to the internet, either wifi or data, you should be fine.

  Answered 4 years ago by RingVerified Purchase

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Q: QuestionCan the audio stay on all the time with no motion detected?

Asked 4 years ago by Holly.

• A:Answer No, that’s not an option in the app interface

  Answered 3 years ago by Ddoublea96

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Q: QuestionCan I view on my tv?

Asked 4 years ago by Barb.

• A:Answer Hello Barb, Great question! Viewing on a TV depends on the set-up that you currently have. Ring is compatible with Alexa Fire TV systems. Connecting Ring Devices with Alexa is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. Once this is accomplished, you’ll be able to use a variety of Alexa-enabled devices with your Ring devices. What follows is a list of Alexa-enabled devices compatible with Ring Devices: Fire TV Cube (1st & 2nd Gen) Fire TV Stick 4K Fire TV Stick (2nd Gen) Fire TV (3rd Gen) Fire TV (2nd Gen) Here is a helpful article with more integration information for your reference: https://support.ring.com/hc/en-us/articles/360031246412-Ring-Supported-Alexa-enabled-Devices. For any additional questions, please feel free to reach out on our community forum at https://community.ring.com/. Thanks, Alexis with Ring

  Answered 4 years ago by Ring

  
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Q: QuestionWill this camera connect to a Wi-fi extender that is not a Ring Chime Wi-Fi extender?

Asked 4 years ago by Anonymous.

• A:Answer Hello, Great question! Yes, the Ring Spotlight Camera Battery will connect to a wireless extender that broadcasts a 802.11 b/g/n Wi-Fi connection @ 2.4GHz. For any additional questions or information, please feel free to reach out on our community forum at https://community.ring.com/. Thank you, Alexis with Ring

  Answered 4 years ago by Ring

  
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Q: QuestionAre recorded videos time stamped? The pictures do not show a time stamp on the videos.

Asked 4 years ago by CalliopeJane.

• A:Answer How do you get it to show time stamp? Mine does not.

  Answered 2 years ago by Anonymous

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Q: QuestionCan I view the coverage area even if there is no motion detected?

Asked 4 years ago by Snoopy.

• A:Answer Yes with the app you can view live feed anytime you want without a motion being detected!

  Answered 4 years ago by CarlosSVerified Purchase

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Q: QuestionHow do these attach to your home? Do you just drill them in and hang them on the wood post? Or are they installed in an exterior light socket? Also do they have to be plugged in to an outlet on the outside of your home?

Asked 4 years ago by Mcb25.

• A:Answer Hello Mcb25, Great question! The Spotlight Camera Wire-free is a cordless, battery powered home security solution. Here is a helpful step by step article that walks you through the physical installation process: https://support.ring.com/hc/en-us/articles/115003340986-Ring-Spotlight-Cam-Battery-Installation. For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thank you, Alexis with Ring

  Answered 4 years ago by Ring

  
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Q: QuestionDoes this camera Record video? If your not in a phone service area.

Asked 4 years ago by Recording.

• A:Answer You must have WiFi to use this camera.

  Answered 4 years ago by MidlandTexasVerified Purchase

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Q: QuestionDoes the mount swivel to allow adjustment of the camera angle?

Asked 4 years ago by Savvyneighbor.

• A:Answer Hello Savvyneighbor, Yes, the mount can be swiveled to allow a better field of view of the camera during installation. Here is a step-by-step guide to installing the Spotlight Camera: https://support.ring.com/hc/en-us/articles/115003340986-Ring-Spotlight-Cam-Battery-Installation. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thanks, Alexis with Ring

  Answered 4 years ago by Ring

  
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Q: QuestionI bought 2 of the Ring outside wireless at a yard sale. They have No info with them. Can I program them and use them?

Asked 4 years ago by Anonymous.

• A:Answer Hello, As long as the previous owner has properly removed the devices you purchased from their Ring app and released ownership of the devices, you will be able to set them up in your Ring app on your own account. Here is the step-by-step process for doing so: https://support.ring.com/hc/en-us/articles/360039123791-Setting-Up-Your-Ring-Spotlight-Cam-Battery-In-Your-Ring-App. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thanks, Alexis with Ring

  Answered 4 years ago by Ring

  
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Q: QuestionWith the minimum operating temperature - can the camera stay outside in less than -5 degrees Fahrenheit and not break or does it need to be removed and brought inside when temperatures will be lower than that?

Asked 4 years ago by HeidiZ.

This question was asked about the related product: Ring - Spotlight Cam Wire-free 2-Pack - Black

• A:Answer The item can stay outside but you may experience a quick drain on the battery and interrupted service if it is wireless. If a wired doorbell, it may ring if the temperature get really cold.

  Answered 3 years ago by TheRevVerified Purchase

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Q: QuestionCan I check video from the night before?

Asked 4 years ago by Anonymous.

• A:Answer Yes, , for 30 days after purchase you can do that. Once the free 30 days are up you must purchase a protection plan! There are two options for plans and you can decide which one best meets you needs.

  Answered 4 years ago by Jill

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Q: Questionwhat is the range of the cameras from the wi fi for the best video

Asked 4 years ago by monte1.

• A:Answer Hello monte1, Great question! The range of the cameras is dependent on the signal of your home wifi network equipment. Getting a wireless signal from the transmitter to the receiver can be like trying to talk to a friend at a rock concert. A variety of environmental factors may keep you from getting to clarity. RSSI stands for Received Signal Strength Indicator. The RSSI measurement is all the factors that are hurting your signal at the receiving point. While RSSI is measured on a scale of 0 to -99, there won't ever just be one cause that is the culprit for a low RSSI rating. You'll have to be a bit of a detective, tracing the wifi paths in your house and experimenting with possible sources of interference. Some larger homes with thick walls and floors may benefit from using a wired access point via ethernet or Ring Chime Pro to boost the signal. Here are two helpful articles to review to understand how to get the best signal to your Ring devices: https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength If you have any additional questions please do not hesitate to visit our support site at https://community.ring.com/ to find the answers you need. Thank you, Alexis with Ring

  Answered 4 years ago by Ring

  
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