“I bough this model and I do have a existing doorbell.. but my door bell no longer rings. Just the ring makes a chime sound.. is it because I need the ring pro so it can connect to my doorbell. Or did we install it wrong..”
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There's a setting on the app to make your chime sound. I had the same issue and finally figured it out.
Sorry, there was a problem. Please try again later.Hello, Doorbell. Good question! The Ring Video Doorbell (2nd Generation) is compatible with AC-powered door chimes operating between 8-24 volt AC transformers, but is not compatible with wireless door chimes or any chime/intercom system using a DC transformer. Below is a list of doorbell chimes we have tested and confirmed work with this device: https://support.ring.com/hc/en-us/articles/360053138112-Ring-Video-Doorbell-2nd-Generation-Chime-Kit-Compatibility-List. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. Thank you. Alexis, with Ring.
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