“Microwave not Heating. Model; ME16H702SES Bought my microwave back in March of this year, & just installed in a week ago, now being September 2015, can I get it replaced? or can it be in demo mode & causing it not to heat. The model I Have does not have 'my settings' or 'control panel.' Model; ME16H702SES”
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Hello Maritza, Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it's not heating and your microwave does not have settings or control panel. We do apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you of your microwave is not heating or has stopped working. You can also check this link https://downloadcenter.samsung.com/content/UM/201907/20190702094206258/ME16H702SE_AA_AC_EN-CFR.pdf for the user's manual and go to page 9 to check for the control panel. Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144534028. -Noraina
Sorry, there was a problem. Please try again later.Call Samsung (800-SAMSUNG) for repairs. Probably needs magnetron. Remember to un mount unit before technician arrives. Unit has one year warranty.
Sorry, there was a problem. Please try again later.its under a year old call the manufacturer. best buy usually is very good about returns even after a few months call them also good luck. i jusst bought one myself and havent had any problems...
Sorry, there was a problem. Please try again later.Hi Maritza, I'm sorry to hear you're having an issue with your ME16H702SES. First, please make sure the Microwave is plugged into a working, dedicated, grounded 20-amp circuit. If you haven't done so already, check the troubleshooting suggestions on page 21 of the User Manual, which can be downloaded as a pdf file from Samsung's website for easy reference. If these suggestions don't help to resolve the issue, please call either 888-BEST BUY or 800-SAMSUNG to speak with an agent who will be happy to help determine an appropriate solution. Fortunately, the warranty on this and other Samsung Over the Range Microwaves covers parts and labor for one year, as well as the magnetron part for ten years. - Ms. Samsung
Sorry, there was a problem. Please try again later.My settings
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