Questions & Answers

Q: QuestionCan this be used without venting, just recirculating air and using a charcoal filter?

Asked 6 years ago by Renogal.

• A:Answer No, it can't be used without venting.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionIS THERE VENTILATION?

Asked 6 years ago by Jill.

• A:Answer My old microwave had an exhaust vent going outside and this connected right into it. You could also use the self venting charcoal filter if you don’t vent outside.

  Answered 6 years ago by MikeVerified Purchase

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Q: QuestionI just purchased this microwave and installed it and the turntable does not turn. is there something I need to hook up to make this work?

Asked 7 years ago by Anonymous.

• A:Answer Check to be sure the ring w/wheels is underneath the glass plate. Also check to be sure the glass plate is properly set into the turning mechanism in the middle of the bottom shelf of the microwave. If that doesn’t work maybe call Samsung

  Answered 7 years ago by Heavy13Verified Purchase

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Q: QuestionOutside dimensions

Asked 7 years ago by Ed.

• A:Answer The outside dimensions are: Height 16.9 inches Width 29.9 inches Depth 15.2 inches

  Answered 7 years ago by CommunityAnswer

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Q: QuestionDoes the depth measurement include the handle?

Asked 7 years ago by Fred.

• A:Answer No, it does not.

  Answered 7 years ago by Mu2lo17Verified Purchase

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Q: QuestionHow high is the bracket that goes on the wall? I just have done a backsplash under the older microwave and I need to replace it. But I don't want to touch the backsplash.The older bracket is 16.5in high, so I need a microwave that can fit that measurement

Asked 7 years ago by Snyder.

• A:Answer Just installed our new Samsung 2.1 Cu. ft. microwave and the mounting bracket was exactly 16.5 inches.

  I would recommend:

  • 

    Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel

    User rating, 4.16 out of 5 stars with 593 reviews.

    (593)

  Answered 7 years ago by mjmarlanVerified Purchase

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Q: QuestionHow long is the cord on this microwave?

Asked 8 years ago by TPainter.

• A:Answer The cord measures 39 inches long.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionDoes it have lighting for over the range?

Asked 8 years ago by Vince.

• A:Answer Yes, but the pre-installed light bulb is really terrible and doesn't light anything well.

  Answered 8 years ago by pmbrenner91Verified Purchase

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Q: QuestionCan you exhaust it out the back?

Asked 8 years ago by Exhaust.

• A:Answer Yes, there are instructions here, starting on page 4, for exhausting out the back and the ductwork required. http://downloadcenter.samsung.com/content/EM/201506/20150615143216474/DE68-03587B_02.pdf

  Answered 8 years ago by KENAJorgVerified Purchase

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Q: QuestionWhat are the dimensions of this microwave?

Asked 8 years ago by Anonymous.

• A:Answer The dimensions are 29 7/8''W x 16 29/32''H x 15 5/32''D.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionHi. I'm replacing model smh9207st with this model. Can I use the existing mounting brackets and holes? Thanks. -Bill

Asked 8 years ago by Billybones.

• A:Answer Hi, I just replaced the same model with the ME16H702SES and was able to use the same brackets without any modifications.

  Answered 6 years ago by bracketreuserVerified Purchase

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Q: QuestionDoes the unit vent out the back? I want to replace my unit in our motorhome and the unit I have now vents out the back to the outside. Thank You

Asked 9 years ago by sandy.

• A:Answer Hi sandy, yes this microwave can vent out the back. ^Rosi

  Answered 9 years ago by Samsung

  
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Q: QuestionWhere do I find a replacement filter?

Asked 9 years ago by lmacek.

• A:Answer Hi Lmacek, For information and availability of a replacement filter for your ME16H702SEB, please call 888-BEST BUY or 800-SAMSUNG to speak with an agent who will be happy to help. The charcoal filter is part #DE63-30016E, and the grease filters are part #DE63-00666A. Thanks for the question, Ms. Samsung

  Answered 9 years ago by Anonymous

  
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Q: QuestionWhen my out of box microwave was plugged in for the first time the light turned on inside, the turntable started spinningWhen I plug it in it spins and the inside light turns on and it makes a sound like its cooking. The only way to get this all to stop is to unplug it. This is the first time out of box so it's brand new. How can I fix this? I live 4 hours from closest best buy...

Asked 9 years ago by Hillary.

• A:Answer Sounds defective to me. You have ONLY two weeks to return/exchange it at BestBuy from the date of delivery.. After that,,you must call Samsung under warranty which is usually a hassle.I would rush to exchange it at BB if you still have time.Also,you could request a prepaid return label from BB .It is bad that BB has only 14 days instead of 30 days return policy if you get a lemon. In such cases it is best to call BB customer service right away within the 14 days period..Good luck.Monika

  Answered 9 years ago by Monika from Big Apple

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Q: QuestionDoes the Model # ME16H702SES come with a "hanging trim kit"?What is the kit for? I thought the microwave came with all parts needed for mounting.

Asked 10 years ago by DS.

• A:Answer yes but it is easy to miss, it is bolted to the rear bottom of the microwave. remove bolts remove hanger reinstall bolts mount hanger on wall, very easy.

  Answered 10 years ago by gene

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Q: Questionis this microwave good for an aparment?

Asked 10 years ago by Anonymous.

This question was asked about the related product: Samsung - 1.6 cu. ft. Over-the-Range Microwave - White

• A:Answer Thanks for the question. It's fine to use the ME16H702SEW in an apartment as long as you're able to mount it according to the instructions. This involves drilling holes to attach bolts through the cabinet above the range, as well as attaching the mounting bracket to the wall behind it. The exhaust fan can be set up to recirculate filtered air back into the kitchen, so it isn't necessary to vent it to the outside. - Ms. Samsung

  Answered 10 years ago by Anonymous

  
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Q: QuestionWhat is the maximum recommended height from the cooking surface? (Electric stove)

Asked 2 years ago by Jnet.

• A:Answer Hi Jnet, Thanks for asking! We appreciate your query regarding your microwave. The mounting space for the bottom edge of the cabinet needs to be 30" or more from the cooking surface. Have a great day. ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionHow do you connect the hood vent to the microwave? Do you just use foil tape?

Asked 3 years ago by McSanch.

• A:Answer Great question, McSanch! To answer this, I have this link (https://bit.ly/2Ymf4Qv) to the installation manual for this model. Page 11 begins the section on connecting the ventilation system. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionI am wanting a microwave that will fit a 9x13 pan. What are the interior dimensions of this microwave? Thanks!

Asked 3 years ago by Jessica.

Q: QuestionMy Mircowave will not cook, will not heat anything. Is there a replacement fuse? Is there replacement element ? What should I do ??? Model # ME16H702SES Serial # 078N7WOMB06403E

Asked 3 years ago by Boone.

• A:Answer Replace it

  Answered 1 year ago by Taea26

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