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Hi Traumaqueen81. Thank you for reaching out regarding your Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook food, not heating. I am sorry to learn about it. Regarding your concern, it would be best to follow the steps on this link to assist you. Here is the link: Samsung microwave is not heating or has stopped working. https://www.samsung.com/us/support/troubleshooting/TSG01001963/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144394688 ^Camille
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