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  • Questionwhere can i get instruction manual?

    Asked by mike.

    • Answer Hi mike. Thank you for reaching out regarding your Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook instruction manual where you can get it. Regarding your concern, I will be sharing a link to your instruction or user manual. Here is the link: https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket Number: 1144714682 Thank you for being a valued customer of Samsung. Have a great day. ^Camille

      Answered by Samsung

  • QuestionWhat is the weight of model ME19R7041FS/AA with ceramic interior. It is not heave to be connected to the top cabinet. ?

    Asked by Richard.

    • Answer Hi Richard, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless steel. The net weight of the microwave is 60.9 pounds. I have shared the user manual link below. Please access the link and turn to page 23 for the complete dimension of the microwave. https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144733856 Leo

      Answered by Samsung

  • QuestionWe don’t have exhaust air in our kitchen. Does this model has the option to change the exshstust air to buttom or front excuse air?

    Asked by Richard.

    • Answer Yes, microwave has charcoal filter.

      Answered by Samsungloyalcustomer

  • QuestionWhen was it 1st manufactured?

    Asked by Mac.

    • Answer Hi Mac, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook - White. To determine the age of your appliance, use your serial number (not the model number) to identify the date it was manufactured. Our serial numbers begin with two letters, followed by six numbers, with a letter at the end. The two letters at the beginning of the serial number tell you the month and year it was made. The model and the serial number of the microwave can be located in the lower left-hand corner of the cavity after opening the door. The serial and model number can also be located at the back of the microwave. Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144665032 Leo

      Answered by Samsung

  • QuestionDoes this model come in stainless steel?

    Asked by Maynard.

    • Answer I believe it does, but it may not be available in store. You may want to check with a store associate regarding wait time and availability if it is. I believe the colors are white, black, and stainless. It's a fantastic unit so far.

      Answered by Simon

  • QuestionFood is not cooking fast enough. Is there a setting to raise temperature?

    Asked by Sonia.

    • Answer Hello, if there is, then I haven't found it yet either!!! I have the same problem, cooking / heating food takes WWWWAAAAYYYY longer than it should, plus other weird things ab out it (as I've mentioned in my lengthy formal Best Buy review) I've owned this microwave for a year and HATE IT. I'm sorry that my response is not really answering your question and providing a solution. My response to your posted question is my sincerest deepest attempt to prevent someone (even if it's just 1 person I can save) reading this, into buying this junk microwave. Anyone who is thinking about buying this microwave, should NOT! Seriously, pick a different one.

      Answered by Steph

  • QuestionThe numbers on my clock are fading some come in clear and some are faded (not lit up) is there a bulb to change that fix that?

    Asked by Nants.

    • Answer Hello Nants, Thanks so much for reaching out about this concern with your Samsung Microwave. To answer your question, if there's a bulb to fix, The numbers on your clock that are fading, some come in the clear, and some are faded. For us to fix the problem, the whole control panel board needs to be replaced. Let me share the warranty coverage for your product. https://www.samsung.com/us/support/service/warranty/ME19R7041FS/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference number: 1144783665 Thank you for choosing Samsung. Have a great day. ^^Ross

      Answered by Samsung

  • Questiondid the 18 inch depth cause any problem with mounting or safety me19r7041fg Samsung

    Asked by barbstone.

    • Answer Hi barbstone. Thank you for reaching out regarding your Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook if an 18" depth cause any problem in mounting. Regarding your concern, here are the details for the mounting. • The space between the cabinets must be 30˝ wide and free of obstructions. • This microwave oven is for installation over ranges up to 36˝ wide. • If you are going to vent your microwave oven to the outside, see the Hood Exhaust Section for exhaust duct preparation. • If installing the microwave oven beneath smooth flat cabinets, be careful to follow the instructions on the top cabinet template for power cord clearance. • Maximum cabinet depth above and beside the unit is 12˝ I suggest you check this link to your installation manual for assistance. Please go to page 7. https://downloadcenter.samsung.com/content/EM/202202/20220223181959631/ME4000R_ME19R7041FS_AA_DE68-04585A-02_EN_220120.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144598085 ^Camille

      Answered by Samsung

  • Questionhow much clearance next to wall on left side in order to swing door open?

    Asked by AceDadius.

    • Answer Mine sticks out from the cabinet far enough that there is no restriction. It should be fine if upper cabinets are standard depth.

      Answered by CharlesB

  • Questionhow high above range in microwave installed

    Asked by Anonymous.

    • Answer Hello. Thank you for reaching out regarding your Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook on how high this microwave is installed above the range. Regarding your concern, it would be 16 15/16 " high from the range and 36" wide. I suggest you check this link to your installation manual for assistance. Please go to page 7. https://downloadcenter.samsung.com/content/EM/202202/20220223181959631/ME4000R_ME19R7041FS_AA_DE68-04585A-02_EN_220120.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144399268 ^Camille

      Answered by Samsung

  • QuestionWhat is the power strength of the exhaust fan in this model?

    Asked by Frank.

    • Answer Hi Frank, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless steel. The vent power in this model is 400 CFM. I have shared below the specification link for the microwave. https://www.samsung.com/us/home-appliances/microwaves/over-the-range/new-handle-1-9-cu-ft-over-the-range-microwave-with-sensor-cooking-me19r7041fs-aa/#specs Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144378550 Leo

      Answered by Samsung

  • QuestionIs this over the range microwave (white) self venting? Model ME19R7041FW

    Asked by Grandmax10.

    • Answer Yes

      Answered by nix1cn

  • Questioncan this unit be mounted under a cabinet?

    Asked by Willy.

    • Answer Yes

      Answered by Andrew

  • QuestionWhat are dementions height width depth

    Asked by Microwave.

    • Answer Hi Microwave. Thank you for reaching out regarding your Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook dimension. Regarding your concern, these are the dimensions: Product Dimensions 29 7/8" x 17 1/16" x 16 1/2" Cutout Depth 20 13/16" x 10 13/16" x 14 9/16" I will be sharing this link for the full specs, features, and dimensions. https://www.samsung.com/us/home-appliances/microwaves/over-the-range/new-handle-1-9-cu-ft-over-the-range-microwave-with-sensor-cooking-me19r7041fw-aa/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144253000 ^Camille

      Answered by Samsung

  • QuestionThe light that you turn on for above the stove gets really hot

    Asked by Ryannelynn41.

    • Answer Hi Ryannelynn41, Thank you for reaching out and we hope you are in good health. The highest temperature you'll find in a 40-watt bulb is only 115F. This is still pretty hot for such a low wattage bulb. This is enough to get burned if you're not careful, so use caution when replacing the halogen bulb. Please click on the link below for the user manual for the microwave and turn to page 21 if you need to chane the bulb. https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144246804 Leo

      Answered by Samsung

  • QuestionMicrowave keeps shutting off in the middle without completely correct amount of time

    Asked by Frustrated.

    • Answer Hello, We appreciate you taking the time to share your experience with your microwave. I'm sorry to hear that it keeps on shutting off. We would like to help you with this. I recommend you check on this link https://www.samsung.com/us/support/troubleshooting/TSG01207757/ to resolve your concern. Just click on "Samsung microwave does not turn on or turns off by itself". I am also providing you this link https://www.samsung.com/us/support/answer/ANS00062285/ to give you some tips on how to clean your microwave. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144155510. -Noraina

      Answered by Samsung

  • QuestionOur less than two years old Samsung microwave has started randomly throwing a C-10 error code. What can be done to clear it? Unplugging works but it comes back when using reheat, popcorn and veggies settings, so far.

    Asked by msears677.

    • Answer Hi there, msears677! I can definitely understand your concern with this. The C-10 error code indicates an issue with one of the safety sensors in the microwave. We would like to speak with you directly about possible options to resolve this. Please reference ticket number 1144136838, and reach out to us through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

      Answered by Samsung

  • QuestionWhat are the demensions of this microwave?

    Asked by Anonymous.

    • Answer Hi there! Thanks for asking. I have the full dimensions of this model listed as: 29 7/8" x 17 1/16" x 16 1/2". ^Jecca

      Answered by Samsung

  • QuestionWhat are the demintions

    Asked by Anonymous.

    • Answer Hi there! I'm happy to help with this! According to our specifications, the full dimensions of this model are: 29 7/8" x 17 1/16" x 16 1/2". ^Jecca

      Answered by Samsung