A:AnswerGin, Please feel free to include the model code and serial numbers of your device in the Support Form: http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Heath
A:AnswerWe understand your concerns. Please visit http://smsn.us/SamsungSupportUSA and fill out the form. Our Social Media Team will be happy to assist. ^Rosi
A:AnswerNo, this model is strictly microwave only. However, Samsung does make a model with convection cooking as well as a model with 'grilling' option. Check them out at Best Buy.