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Your price for this item is $989.99
Page Showing 101-120 of 159 questions
  • QuestionWish to remove the ice maker. Need the cover that comes with non-ice-maker models. Where can I get it?

    Asked by Sharpie.

    • Answer Glad I read your question. I was wondering, since Best Buy doesnt carry the non-icemaker model whether I could simply buy this model with icemaker and remove it without any hassle. Now I realize it doesnt even come with the replacement cover, so theres no point in buying this model. Guess I'll go with the non-icemaker model over at Home Depot instead.

      Answered by Audiophile331

  • QuestionIs this dual cool zone or single 2 evaporator or single.?

    Asked by Friscoman20.

    • Answer Hi Friscoman20. Thank you for reaching out regarding your Samsung - 21.1 Cu. Ft. Top-Freezer Refrigerator with FlexZone™ and Ice Maker if this is a dual cool zone or single or 2 evaporator. Regarding your concern, this is a flex zone refrigerator which means it can easily switch from the refrigerator to freezer temperatures I suggest you check this link for the full specs, features, and dimensions. https://www.samsung.com/us/home-appliances/refrigerators/top-freezer/21-cu--ft--capacity-top-freezer-refrigerator-with-flexzone--and-automatic-ice-maker-rt21m6215sr-aa/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144382356 ^Camille

      Answered by Samsung

  • QuestionAre the shelves on the door and inside the fridge adjustable?

    Asked by Diana.

    • Answer Hi Diana, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 21.1 Cu. Ft. Top-Freezer Fingerprint Resistant Refrigerator - Black stainless steel. The shelves inside the fridge are adjustable; however, the shelves on the doors are fixed. I have shared the user manual link below for your use. https://downloadcenter.samsung.com/content/UM/202101/20210111110110655/DA68-03570A-14_EN_MES_CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144376785 Leo

      Answered by Samsung

  • QuestionHow do you know the temp of the fridge and freezer without the digital display? Refrigerator is not cooling well. Fridge is warm. Issue? The noise is unbearable. what can I do?

    Asked by Ras.

    • Answer Hi Ras, Thank you for reaching out and we hope you are in good health. We are saddened to know that your refrigerarator isn't cooling as it should be. We understand how essential refrigerators are in our day-to day lives. Please click on the link below to resolve your concern with the refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01001027/ https://www.samsung.com/us/support/troubleshooting/TSG01001029/ Please feel free to get in touch with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144263968 Leo

      Answered by Samsung

  • QuestionCan I put this fridge in my insulated garage in Minnesota. It does not have heat just insulated. Or do I need to add electric blanket cover to it first?

    Asked by Cgosse.

    • Answer Hi Cgosse. Thank you for reaching out regarding your Samsung - 21.1 Cu. Ft. Top-Freezer Refrigerator with FlexZone™ and Ice Maker if you can put this fridge in your insulated garage. Regarding your concern, here are the details you need to consider when choosing a place to put your refrigerator. Select a site that: • Has a solid, level surface without carpeting or flooring that may obstruct ventilation • Is away from direct sunlight • Has adequate room for opening and closing the door • Is away from any heat sources • Provides room for maintenance and servicing • Has a temperature range between 50 °F (10 °C) and 109 °F (43 °C) Here is a link to your user manual for further assistance. Please go to page 15. https://downloadcenter.samsung.com/content/UM/202101/20210111110110655/DA68-03570A-14_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144303088 ^Camille

      Answered by Samsung

  • QuestionWhat are the operating temperature specs for this model? I want to put this in my garage and wonder if it will be OK during the winter in Colorado.

    Asked by Ryan.

    • Answer Hi Ryan. Thank you for reaching out regarding your Samsung - 21.1 Cu. Ft. Top-Freezer Fingerprint Resistant Refrigerator on what is the operating temperature specs for this model. Regarding your concern, your refrigerator should be on this temperature range between 50 °F (10 °C) and 109 °F (43 °C) Here is a link to our user manual for further assistance. Please go to page 15. https://downloadcenter.samsung.com/content/UM/202101/20210111110110655/DA68-03570A-14_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144305176 ^Camille

      Answered by Samsung

  • Questionis it frost free

    Asked by Anonymous.

    • Answer Greetings! Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 21.1 Cu. Ft. Top-Freezer Refrigerator with FlexZone™ and Ice Maker - Stainless steel. The refrigerator has True No-Frost technology. I have shared the specification sheet below for your use. https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/top-mount/rt21m6215sg-aa/pdf/RT21M6215_V5_SPEC_SHEET.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144383586 Leo

      Answered by Samsung

  • Questionwill this unit operate correctly if placed in a garage?

    Asked by vern.

    • Answer Hi vern. Thank you for reaching out regarding your Samsung - 21.1 Cu. Ft. Top-Freezer Refrigerator if this can be placed in the garage. Regarding your concern, here is the site requirement; you need to consider where to put the refrigerator. Select a site that: • Has a solid, level surface without carpeting or flooring that may obstruct ventilation • Is away from direct sunlight • Has adequate room for opening and closing the door • Is away from any heat sources • Provides room for maintenance and servicing • Has a temperature range between 50 °F (10 °C) and 109 °F (43 °C) I suggest you check this link to your user manual for assistance. Please go to page 15. https://downloadcenter.samsung.com/content/UM/202101/20210111110110655/DA68-03570A-14_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144531650 ^Camille

      Answered by Samsung

  • QuestionIf the doors are removed whats the depth? I have a net door clearance of only barely 29.75. Will it make it through the door if the doors of the refr. are removed?

    Asked by Anonymous.

    • Answer The depth without the hinges and door is 28 1/2" D. Thank you for choosing Samsung! ^Lena

      Answered by Samsung

  • QuestionHow can I get a replacement bin for the inside door

    Asked by Nono.

    • Answer J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Lena

      Answered by Samsung

  • QuestionDoes it have a filter

    Asked by Anonymous.

    • Answer This refrigerator does not come with a water filter but does have the option to install one. You can purchase the water filter installation kit at your local hardware store. Thank you for choosing Samsung! ^Lena

      Answered by Samsung

  • QuestionDoes this model have a light in the freezer?

    Asked by Ceebee.

    • Answer Yes, the freezer offers an LED light. You can view this information on our website Samsung.com under product specifications. Thank you for choosing Samsung! ^Lena

      Answered by Samsung

  • QuestionHow much space do you need on each side?

    Asked by Pedro.

    • Answer Samsung recommends that there is a minimum of 2 inches behind the unit and at least half an inch on either side. ^Lo

      Answered by Samsung

  • QuestionDoes the icemaker need to be installed? I know there's a separate SKU without it but I had to purchase this immediately as is. Can I remove the icemaker, or never install it (if it comes uninstalled).

    Asked by novanillaice.

    • Answer This unit comes with a built in automatic ice maker. We do not recommend removing the ice maker or altering the unit, as it will void the manufacturers warranty. If you don't wish to use this feature, you can make sure it is set to the off position and do not have to connect a waterline. ^Lo

      Answered by Samsung

  • QuestionDoes the water be required for installation?

    Asked by Benson.

    • Answer The refrigerator requires a water line for the ice maker to work. Thank you for choosing Samsung for your home! ^Lena

      Answered by Samsung

  • QuestionWhat is the best phone number to reach a Samsung representative for this refrigerator? The manual doesn't s explain anything about functioning ,temperature settings,shelves or parts available to buy,etc.

    Asked by Puqui.

    • Answer I called them yesterday with questions about the wheels and did get the right place...1-800-726-7864.

      Answered by fox5live

  • QuestionIn some of the pictures it looks like the top door sticks up higher than the rest of the top of the fridge, and isn’t flush/level with the body of the fridge. Is this the case?

    Asked by Astorian.

    • Answer Here are the dimensions of this unit with the door included (32 7/8" W x 67 3/4" H x 31 7/8" D). ^Lo

      Answered by Samsung

  • QuestionDoes it have a drinking water dispenser.

    Asked by Alvaton.

    • Answer Hi Alvaton! This refrigerator does not offer the water dispenser feature. Samsung makes a variety of different refrigerators with different features. Please visit our website Samsung.com or your local home improvement store. We thank you for being a part of Samsung! ^Lena

      Answered by Samsung