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Hi Arlene. Thank you for reaching out regarding your Samsung - 22.5 Cu. Ft. Counter Depth 4-Door Flex French Door Fingerprint Resistant Refrigerator with Convertible Zone on happens if I hold down the fridge and alarm for 3 sec. Regarding your concern, if you touch and hold this button for 3 seconds, turn Power Cool on and decrease the time needed to cool products in the Fridge. This can be helpful if you need to quickly cool easily spoiled items or if the temperature in the fridge has warmed dramatically. (For example, if the door was left open.) To cancel the Power Cool function, press and hold the Fridge/Power Cool (3 sec) button again for 3 seconds. I suggest you check this link to your user manual for assistance. Please go to pages 13 and 41 to 42. https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket Number: 1144768943 Thank you for being a valued customer of Samsung. Have a great day. ^Camille
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