Questions & Answers

Q: QuestionHow do I know which water filter I need? the light is going on.

Asked 4 years ago by filter.

• A:Answer Hi there! This link (https://bit.ly/3pmtQiY) goes directly to our parts website for the filter model HAF-CIN, that is compatible with refrigerator model RS25H5111SR. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhich amperage is the plug? Thank you

Asked 4 years ago by sheila.

• A:Answer Hi there, I can answer this for you. The power cord is rated for 10 Amps or more. This you for choosing Samsung. ^Brad

  Answered 4 years ago by Samsung

  
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Q: QuestionHow do I set temp?

Asked 5 years ago by Anonymous.

• A:Answer Front digital display. You have to push the temp button minus or plus sign.

  Answered 4 years ago by Anjbee

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Q: Questionloud noise back of fridge. sounds like a fan scrapping. Left fridge open for awhile. stopped. closed door and would start up again. now no noise at all.

Asked 5 years ago by dan.

• A:Answer I have the same problem. It's an issue with ice freezing up behind the panel and the fan hitting it when it runs. (The fan doesn't run when the door is opened, which is why you don't hear it then.) You have to manually defrost it with a blow dryer (there are tutorials on YouTube). There's a class-action lawsuit filed against Samsung for this, but Samsung doesn't appear to fix these problems (per my conversation with their customer service today, April 27, 2020) if it's not under warranty. Tons of people have had this problem, and the new machines still have this issue. I'm sorry. I wish I could give you better news. I'm currently having to defrost mine every 2-3 weeks, even though it never happened in the three years prior. I'll never buy Samsung again.

  Answered 5 years ago by Fidelis

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Q: QuestionDoes the display show the current temperature inside the fridge and freezer or is it the "set" temperature range?

Asked 5 years ago by EricW.

• A:Answer The display will show the temperature it is set to while you are adjusting it, but will then go back to displaying the current inside temperature. ^Lo

  Answered 5 years ago by Samsung

  
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Q: QuestionWhich water filters work for this model

Asked 5 years ago by Johny.

• A:Answer Hi Johny! The water filter that fits this refrigerator is model HAF-CIN. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionWhat color is the side of the refrigerator grey or black?

Asked 5 years ago by BestBuy.

• A:Answer The side is also black!

  Answered 5 years ago by Audrey

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Q: Questionif the opening where the refrigerator goes is 37 inches wil a 36 inch wide refrigerator fit in that space

Asked 5 years ago by Steve.

Q: QuestionThe water light does not come on but all other lights do on the display

Asked 5 years ago by Nay.

• A:Answer It only comes on when the water is selected

  Answered 5 years ago by JOSEVerified Purchase

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Q: QuestionSamsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel Model: RS25H5111SRSKU: 3513032 Stopped cooling. Unplugged it and waited a couple of hours, plugged it back in and seems to be working. Anyone else?

Asked 5 years ago by Dean.

• A:Answer No info

  Answered 5 years ago by johnVerified Purchase

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Q: QuestionDoes the “sticker” that reads 10 year warranty come off? I don’t want to start peeling it and mess it up, in case it doesn’t.

Asked 6 years ago by Anonymous.

• A:Answer we peeled ours off, no issue

  Answered 5 years ago by Audrey

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Q: QuestionAre the shelves adjustable? (Can be adjusted to different heights/distances from other shelves)

Asked 6 years ago by ShoppingAroundAndWant2Know.

• A:Answer Yes. On the door it’s easy to move shelves but within Adjustment is not as easy as the door. I would recommend checking it out in person

  Answered 6 years ago by Les1Verified Purchase

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Q: QuestionIs the fridge dog slobber and nose print resistant, as well as fingerprint resistant?

Asked 6 years ago by Slobber.

• A:Answer If you believe hard enough your wish will come true!!!

  Answered 5 years ago by Archangel

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Q: QuestionWhy are all the lights on on the screen and when i go to reset it it goes blank for a while tjen they all come back on, nothing i do changes any setting

Asked 6 years ago by Carlt.

• A:Answer Pls. Read users Manual

  Answered 6 years ago by FrutzVerified Purchase

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Q: QuestionI like this fridge but i dont have a way to hook up a water line. Do i have to have a water line?

Asked 6 years ago by Anonymous.

• A:Answer yes

  Answered 5 years ago by Audrey

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Q: QuestionHow to unlock dispenser on door front?

Asked 6 years ago by DBO50.

This question was asked about the related product: Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water

• A:Answer Hi there DBO50! I'd like to provide this link (https://bit.ly/2wnfmFE) to help you unlock the dispenser. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionI recently purchased a Samsung stainless steel refrigerator, range, and dishwasher that have not been installed . Do the kitchen appliances come without the Samsung branding displayed on the appliance? I don’t want to see Samsung stamped on my appliances.

Asked 6 years ago by JeanJammer.

• A:Answer Hi there JeanJammer! All Samsung appliances will come from the manufacturer with the Samsung logo displayed. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionIs this refrigerator counter depth?

Asked 6 years ago by Lauren.

• A:Answer No, it is a standard-depth fridge

  Answered 6 years ago by Rebecca

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Q: QuestionHow long does it take the refrigerator to cool?

Asked 7 years ago by Marisol.

• A:Answer Hello Marisol, once the refrigerator has been plugged in or no longer in Cooling Off mode, it takes up to 5 minutes before the compressor initiates, and up to 48 hours for the refrigerator to cool back down to normal temperature. ^Lizzette

  Answered 7 years ago by Samsung

  
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Q: QuestionWhat is the inside width of the freezer?

Asked 7 years ago by Bob.

• A:Answer About 12 1/2 inches.

  Answered 6 years ago by deanVerified Purchase

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