Questions & Answers

Q: QuestionThe bottom ice maker isn't making a lot of ice

Asked 7 years ago by Orlando.

• A:Answer Our ice maker makes lots of ice. It’s 10 inches wide by 15 inches long by 5 inches deep and is always filled with ice. We don’t use lots of ice, so it’s more than we need.

  Answered 7 years ago by EricVerified Purchase

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Q: QuestionDo you deliver and set up appliances?

Asked 7 years ago by Tonto.

• A:Answer Delivery people was very nice and educated. They were fast and cleaned behind themselves, that's so nice.

  Answered 7 years ago by BlackStainlessSteelVerified Purchase

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Q: Questiondo I need to use a filter on my new Samsung RF 260 BEA ESG refrigerator. I have a reverse osmosis system already.

Asked 7 years ago by Jerry.

• A:Answer You wouldn’t need a filter then.

  Answered 6 years ago by JlcalkVerified Purchase

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Q: QuestionHow to keep the fridge lights from turning on? I see the answer posted on April 21 2014, but cannot find the spot where I should attach magnets. Is it on the door itself or on the fridge? would be great if a picture with solution is provided.

Asked 7 years ago by esquire.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker

Q: QuestionDid they ever fix the poping noise, I have seen this has been a issue for 2015 & 2016 models but have not seen any issues on latest 2017 reviews.

Asked 7 years ago by Heyt.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker

• A:Answer Hello Heyt, Thank you for reaching out and raising your question about the Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker - Stainless steel. I understand you want to know if the popping noise issue of the refrigerator is fixed. We are here to help you. To answer your question, a refrigerator is never completely quiet, even when it's new. In fact, new fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting a conversation. You can check this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from the Samsung refrigerator. You can also watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises a refrigerator makes and why. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144370989. -Noraina

  Answered 3 years ago by Samsung

  
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Q: Questionwhere do i get external water filter for my Samsung RF26HFENDSR?

Asked 7 years ago by bellamina.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker

Q: QuestionProblems with water in side fridge running the floor RF260BEAESR where is the DRAIN TROUGH.

Asked 8 years ago by cathy.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker

• A:Answer Hi cathy, Thank you for reaching us about the leakage on the side of your refrigerator, We apologize for the inconvenience it may cause you. To help you with this, I will provide you with a link that indicates the troubleshooting guide if there's a leakage in the refrigerator. Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas. You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF260BEAESR/AA. If you have any questions and need further assistance, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1800-7267-864 Thank you for choosing Samsung, and have a great day! Ticket number: 1144413015 ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionI purchased this fridge ovember 2016 and we have 2 problems First. Every time we open the lower freezer Ice cubes fall out the back and go under the freezer door . Is this normal. Secondly , this fridge has larger storage shelves which break .2 so far .

Asked 8 years ago by Maxwell.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker

Q: Questionare the handles on the white model stainless steel or white?

Asked 8 years ago by Anonymous.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker

• A:Answer White

  Answered 7 years ago by ladybugVerified Purchase

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Q: QuestionWhat are the dimensions.?

Asked 8 years ago by Jeff.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker

• A:Answer Hi Jeff, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker. The dimensions are the following: a. Depth: 33 1/2” (850 mm) b. Width: 35 3/4” (909 mm) c. Height: 68 3/8” (1737 mm) d: Height with door hinges: 70” (1778 mm) I have included the user manual link below. Please go to the link and turn to page 6 for the complete dimension of the refrigerator. https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144367116 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionHow do you find cubic feet? Existing frig demesions! Height 691/4 Depth 31 1/4 With 33'

Asked 8 years ago by Anonymous.

• A:Answer This has a capacity of 25.5 cu. ft.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionHow wide do the doors open. I have cabinets on one side of the refrigerator and would prefer the door to stop when it reaches 180 degrees. Are there any adjustments for how wide the door swings.

Asked 8 years ago by HumbleIrishman.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker

Q: QuestionWhat is the color on the sides or is there a name for the color?

Asked 8 years ago by Ant.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker

• A:Answer The sides are a textured deep grey. Very pretty.

  Answered 7 years ago by Sabrinafaire

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Q: Questionwhat are the outside dimensions

Asked 8 years ago by Anonymous.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker

• A:Answer The exterior dimensions of the refrigerator are 35.75 W x 70.0 H x 35.625 D inches.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionWhere do you store the eggs?

Asked 8 years ago by Curious.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker

• A:Answer I keep them in the box, usually inside the door.

  Answered 7 years ago by BethVerified Purchase

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Q: QuestionIs the white paint finish smooth or textured?

Asked 8 years ago by Rhymer.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker

• A:Answer smooth

  Answered 7 years ago by ladybugVerified Purchase

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Q: Questiondoes this refrigerator dispense drinking water?

Asked 8 years ago by appliancebuyer.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker

• A:Answer Hi appliancebuyer, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker - Stainless steel. This model, RF260BEAESR, does not have a water dispenser. I have included the user manual link below. Please go to the link and turn to page 16 for models that have the water dispenser. https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144367564 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionI have read in reviews that this refrigerator makes loud and popping noises. Have purchasers experienced this?

Asked 8 years ago by DRLA.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker

• A:Answer Hi DRLA, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker - Stainless steel. I have shared below the noises that the refrigerator may make during its life. https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144367405 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionDo you have to use a filter to make ice? I have a direct line of reverse osmosis water that I can put into my refrigerator and don't need a filter. Also, are the coils underneath easy to get to so that you can vacuum them?

Asked 8 years ago by Mommy12.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker

• A:Answer You can run the ice maker in the RF260BEAESR without a filter as long as you have an external water filtration system in place.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionIs the icemaker accessible?Where are the reset buttons on icemaker? Icemaker was not working so I changed water filter and it still does not work. How do I access the icemaker? Does the top drawer of the freezer come out?

Asked 9 years ago by Kelly.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker