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Hi Mat, There are several factors that can affect the ability of an icemaker to produce ice, including water supply, freezer and refrigerator temperatures, and control panel functions. Please check the following to try to resolve the issue: - Is the water connected, the valve turned on and hoses unkinked and free of obstruction? - Is your home's water pressure between 20~125 psi? Under normal conditions, a 5.75 oz. glass can be filled in about 10 seconds. - Is the refrigerator set at the recommended 37°F? If the refrigerator is too cold, the water lines could freeze. - Is the freezer temperature cold enough? Samsung recommends setting the freezer at 0°F. - Is the ice maker turned on? Make sure the Ice Off icon is not illuminated on the display. - Is the water filter installed properly and locked in place? - Did you bleed the air from the lines by dispensing 5-6 gallons of water from the dispenser since installing or replacing the filter? - Did you press the Test button on the ice maker to reset it? If none of the above suggestions helps to resolve the issue, and the ice tray does not fill with water, try removing the water filter temporarily and press the test button on the ice maker again. If the tray fills without a filter installed, then the cartridge is likely clogged or partially clogged and should be replaced. The filter should be replaced about every 6 months based on average usage, but it could become clogged sooner if there are a lot of impurities in the water supply or if your household uses more water than average. If, after checking each of these suggestions, the ice maker still isn't functioning properly, please call 888-BEST BUY or 800-SAMSUNG to speak with an agent who can assist you. Thank you, Ms. Samsung
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