Is it normal for the pitcher to leak when pouring water? I checked the pitcher, it seems there's a deformity on it. Samsung, what's your advice? we just purchased this fridge about 2 weeks ago. I find it annoying when pouring water in the glass. null

Question

Klambster · Accepted Answer

After struggling with this issue for months my husband finally took the seal under the pitcher rim off, placed a rubber band, it where the seal was, installed the seal back over the rubber band and now it’s working great!

Answered by Klambster 3 years ago

ShowcaseUser · Answer

This is a HUGE issue with this line of refrigerator and the pitcher that is inside of it. I wish there were reviews about the pitcher when I bought it. Mine has been leaking since the day I bought the refrigerator. Yes, I failed to call in during the warranty period because it is such a pain to get to the right departments and wait times while trying to work. Exactly what I thought would happen did, 5 calls, redirected each time and now trying to get through the communication gap with the technical support person to get it replaced is a nightmare. They tell me it will cost me $90 for another. Seriously.....for what I paid for this "Showcase" refrigerator, this pitcher needs to be replaced at no cost. There are many reports about this pitcher leaking due to a defect with it. Samsung get it together, get it fixed and replace the darn pitchers for your customers!!

Answered by ShowcaseUser 4 years ago

Answer

I fixed mine by putting a rubber band underneath the existing gasket. Hasn't leaked since doing this.

Tman · Answer

I replaced the defective pitcher and it still leaked. I solved the problem by using a heat gun on the front of the pitcher and carefully bent it in to create a better seal with the lid gasket. No leaking now.
 If only I could get my door water dispenser to work. Frustrating

PitchrBLeakin · Answer

I had this same problem and contacted Samsung for a replacement pitcher (am still in warranty), otherwise purchasing the replacement is $90.

Apparently this is a common issue, so common Samsung has a troubleshooting page. https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-autofill-water-pitcher

Samsung community reports this pretty commonly: https://us.community.samsung.com/t5/Kitchen-and-Family-Hub/Auto-Fill-Water-Pitcher-Leaks/td-p/1382114

DeannaD · Answer

Our water pitcher had that annoying leak from day 1, so we contacted customer service for a replacement. Well, that one arrived last night and also leaked. The good news is that the rubber band trick and it worked perfectly! No more leaky water pitcher!

Answered by DeannaD 2 years ago

Susan · Answer

We are on our 3rd replacement pitcher, and all have leaked. The last one lasted about 2 weeks before leaking. We only use it for water, as we love how fast it is to fill up kids sports bottles with it vs. the door water filler! We ended up putting surgical type tape around the leaking part and that works but when refilling my guests water glass at the table it looks super cheap so called in again and they are sending a technician out to actually look at it?! I could send a video of it, but hey it's their dime. If you get this refrigerator (we have had no issues with it and LOVE the capacity) make sure to get extended warranty, we got Geek Squad for 5 more years. If the next one is still defective we can keep on getting replacements but what a pain! Please Samsung, correct the leaky seal on your future models!

Answered by Susan 3 years ago

steve · Answer

Seems to be a design flaw - answer is to improve the seal:
 1. gently remove the existing rubber gasket
 2. wrap 1/2 inch white plumbers sealing thread tape around gasket indentation 5 times, then put rubber gasket over the threading
  3. Use clear waterproof sealing tape - 4 inches tape over the top of the front of the pitcher - 2 layers.

The 1st 2 steps worked for a few days, then started leaking again- the 3rd steps seems to have solved it.

vivien · Answer

I added a rubber band on top of the seal, and it seems to work for now.

Answer

I tried the rubber band suggestion and it worked great. No more leaking.

Answer

Same for me. Leaked since day one but wasn't enough for me to reach out. Now 1 year later it seems to be worse and of course I'm out of the manufacturer warranty. Known issue and design flaw. Litterally they just need a better fitting gasket. Simple solution but probably not cost effective to even do a recall. Replacement pitcher now costs $151. Buyers, you have been warned.

Tomh · Answer

My pitcher has leaked since day one guess it never really bothered me enough call about it but now after two years, I’m really upset and tried calling in and they sent me to the repair department. Obviously the pitcher is not formed right for the cover, definite gap in the front think I’ll try the rubber band solution. You would think Samsung would know they have a problem after just reading all of the notes on this website and still they send out new pitchers made the same way

Answer

The rubber band trick worked for me, now if i could only get the ice maker to quit freezing up!!

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We’ve gone thru 5 pitchers.  Last one leaked the day we got it.  Saw on this thread that 3 people took the white gasket off, put a rubberband in the groove, then replaced the gasket.  Works so far.

Can’t believe Samsung would rather go through hundreds of customer complaints and replacements rather than make a TINY manufacturing fix.  The gasket just needs to be about a millimeter thicker.

One Samsung customer representative told me I was the third pitcher problem that week.  On a Tuesday. Sheesh.

Jim in Boulder

Answer

Thanks to all the comments found in this page I didn't waste my time in calling Samsung (Best Buy were not helpful at all). In the end the rubber band works! It seems like when this pitcher was designed, they forgot to add another line of rubber :) lol

John · Answer

Yes mine does it also. I have to pour the water over the sink because the the pitcher leaking

Answer

My pitcher has leaked when pouring since the day I got it! I hate this frig.  Won’t buy another Samsung product. Bought a tv about a year ago and it shuts off while watching and turns on in the middle off the night.   Done with Samsung

Steveh · Answer

Yes it’s poor design, I got 2 new pitchers from Samsung, both leaked at the top pour spout . I fixed the issue with Teflon tape around the lid gasket . Samsung should pay me to fix there problems !

Answer

I had this problem could not find a fix online and over a year it's out of warranty. And 100$ for a new one which is just stupid..my fix and it's been working for months now. Take a good quality zip tie cut aprox 8 inch. Pre mold to corners place zip tie under spout end of the seal rough side toward plastic. Reinstall seal. Insert lid back into place inserting spout end first..

Brodchef · Answer

Call Samsung , it’s a known issue , they will replace the water pitcher if still under warranty

DeeDee · Answer

Try taking the plastic insert out of the pitcher. This seems to be working for me. Samsung sent me a replacement but it leaked too :(

Samsung · Answer

Hi there, 
I see you are having issues with your newly installed Samsung Refrigerator. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142522893. We thank you for being a part of the Samsung family. ^Brad

“Is it normal for the pitcher to leak when pouring water? I checked the pitcher, it seems there's a deformity on it. Samsung, what's your advice? we just purchased this fridge about 2 weeks ago. I find it annoying when pouring water in the glass.”

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