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Page Showing 21-40 of 95 questions
  • QuestionI recently changed the water filter in my fridge but the 'replace water filter' sign is still on/refuse to go away. How can I get the system to confirm that I have replaced the water filter?

    Asked by Philos.

    • Answer After you flush the filter (let the pitcher fill and dump water - 8 times), then you need to reset the filter settings from the menu inside the fridge on the right.

      Answered by Anonymous

  • QuestionThere are several open box refrigerators I would be interested in but it says there is no free delivery on them. When I click on the link to get a shipping estimate it says there is no delivery in my area. I’m trying to buy from from local store.

    Asked by delivery.

    • Answer Dear Valued Best Buy Client, To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry. Thank you! —Vannesa

      Answered by Samsung

  • QuestionThe available space for a fridge in my new home is 5ft 9in in height and 3.5ft wide. Should that be enough room for the fridge to slide in with the doors outside of the opening?

    Asked by Mikey.

    • Answer The height of my fridge space is 72” and the top of the fridge is only about 1.5” from the bottom of the cabinet so you will not have enough clearance up top

      Answered by CameronP

  • QuestionCan the wheels be removed and if so, what would the height then be?

    Asked by Wheels.

    • Answer Hi Wheels, We understand the reason behind your question about the casters of this Samsung refrigerator model. The wheels are not removable nor are the leveling legs of the refrigerator model. Leo

      Answered by Samsung

  • QuestionDoes this model have the 2nd door for drink station like the model 9671. It shows opening 1 door and then another for top left side.

    Asked by Elizabeth.

    • Answer Hi Elizabeth, We appreciate your question about a feature called Beverage Center and whether this Samsung refrigerator model is equipped with it. This Samsung refrigerator model does not have a Beverage Center door for easy access (Door-in-door). You will have to open the left refrigerator door to access the AutoFill Water Pitcher. Leo

      Answered by Samsung

  • QuestionWhere is the freezer located on this refrigerator?

    Asked by Anonymous.

    • Answer Greetings! We're glad to answer your question about the location of the freezer. The freezer is located in the lower left compartment of this Samsung refrigerator model. In addition, the lower right compartment is the FlexZone. Leo

      Answered by Samsung

  • QuestionWhat are the dimensions of the inside of each of the freezer sides? Is it large enough to fit a frozen pizza, for example?

    Asked by Anonymous.

    • Answer Havent measured but yes, we have 6 red baron and dijournos on the right side. Room for more and same on left

      Answered by captkim

  • QuestionCan the doors be removed?

    Asked by Anonymous.

    • Answer Hi There. Glad that you asked if you could remove the door for this refrigerator. Yes, you can remove the door for this model. Have a great day. Melardo

      Answered by Samsung

  • QuestionMy water pitcher will not fill up. Is there a way to manually dispense water from the refrigerator?

    Asked by Blanch.

    • Answer Greetings, Thank you for sharing your experience with the autofill water pitcher. This model has a separate water dispenser. I highly suggest checking the Samsung link below for the troubleshooting guide about autofill water pitcher doesn't fill. Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01201488/ If you have inquiries and need further assistance in the future, you can contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Once you contact us, you can provide this reference number 1144940056. Thank you for choosing Samsung and have a great day! ^Rainly

      Answered by Samsung

  • Questioncan you change the panel of the doors like other bespoke models? if so, how do you purchase the panels? thanks

    Asked by Mercedes.

    • Answer This model does not have the changeable front panels option. The finish though is quite smudge-proof and the easiest to keep clean of any fridge I have has so far.

      Answered by Anonymous

  • QuestionIs the cooling off supposed to be on or off ? If so, how do I turn on and off?

    Asked by Nee.

    • Answer Hi Nee! Thank you for reaching out to us. I appreciate your interest in our product, specifically the Samsung Refrigerator. I understand you want to know if the Cooling off mode on this Samsung Refrigerator is supposed to be on/off and how to turn it on/off. In the Cooling Off mode, the refrigerator’s fan motor and lights operate normally, but the compressors do not run, so neither the fridge nor the freezer becomes cold. You may refer to the user manual on how to turn on/off cooling mode on page 46: https://downloadcenter.samsung.com/content/UM/202205/20220525154141895/RF9000A_DA68-04023H-04_EN_MES_CFR.pdf. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144764650 Have a great day. Melardo

      Answered by Samsung

  • Questiondoes the ice maker make tiny ice nuggets?

    Asked by kami.

    • Answer Hi kami. Thank you for reaching out regarding your Samsung - 29 cu. ft. 4-Door Flex French Door Refrigerator with WiFi, AutoFill Water Pitcher & Dual Ice Maker - Stainless steel if the ice maker does tiny ice nuggets. Regarding your concern, the ice maker can only make Cubed Ice and Ice Bites. I suggest you check this link for the full specs, features, and dimensions. https://www.samsung.com/us/home-appliances/refrigerators/4-door-flex/29-cu-ft-smart-4-door-flex-refrigerator-with-autofill-water-pitcher-and-dual-ice-maker-in-stainless-steel-rf29a9071sr-aa/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket Number: 1144690441 Thank you for being a valued customer of Samsung. Have a great day. ^Camillegv

      Answered by Samsung

  • QuestionWill the water pitcher automatically fill if the water filter needs to be changed? Ours quit filling, though the dispenser works and the option is set to fill.

    Asked by T.

    • Answer Hi T. Thank you for reaching out regarding your Samsung - 29 cu. ft. 4-Door Flex French Door Refrigerator with WiFi, AutoFill Water Pitcher & Dual Ice Maker auto fill pitcher not working. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, I will be providing you with a link. Autofill water pitcher doesn't fill - Samsung https://www.samsung.com/us/support/troubleshooting/TSG01201488/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket Number: 1144693414 Thank you for being a valued customer of Samsung. Have a great day. ^Camille

      Answered by Samsung

  • QuestionHello - we will be able to fit this in our kitchen space but the doorway to go through is only 30". Are the doors removable so that it can make it into the kitchen? Will BestBuy remove and replace doors if so?

    Asked by NeedThisFridge.

    • Answer Hi, Great question. We understand and appreciate your inquiry if the fridge will fit a 30-inch doorway. Yes, if you turn the fridge on its side you should be able to fit the fridge. Dimensions (WxHxD without hinges and door): 35 7 /8" x 70 3 /4" x 29 3/8" Have a great day. ^Charles

      Answered by Samsung

  • QuestionIs it counter depth?

    Asked by Suzzett.

    • Answer Hi Suzzett, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 29 cu. ft. 4-Door Flex French Door Refrigerator with WiFi, AutoFill Water Pitcher & Dual Ice Maker - Stainless steel. Counter depth refrigerators have a depth of 24 - 25 inches (not including the doors or handles). This particular models depth is 28 1/2 inches. This refrigerator is not counter depth, but standard depth. I have shared the user manual link below. Please access the link and turn to page 22. https://downloadcenter.samsung.com/content/UM/202205/20220525154141895/RF9000A_DA68-04023H-04_EN_MES_CFR.pdf I have also shared a Samsung link for reference regarding Samsung refrigerator size options. https://www.samsung.com/us/support/answer/ANS00080613/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144596926 Leo

      Answered by Samsung

  • QuestionWhat does the wi fi do on the fridge?

    Asked by Wifi.

    • Answer Hi Wifi, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 29 cu. ft. 4-Door Flex French Door Refrigerator with WiFi, AutoFill Water Pitcher & Dual Ice Maker - Stainless steel. You can do several things with a wi-fi connection through the SmartThings app. I have listed some of what can be done below. a. Monitor temperature of fridge and freezer. b. Monitor Flexzone settings. c. Diagnose abnormal operations. d. You can turn the ice making functions on and off. e. You can activate and deactivate Sabbath mode. f. You will be notified with abnormally high temperature. g. Notification if the autofill pitcher senses an overflow. I have shared the user manual link below. Please access the link and turn to pages 47 - 49 for the complete list of what can be accomplished with SmartThings. https://downloadcenter.samsung.com/content/UM/202205/20220525154141895/RF9000A_DA68-04023H-04_EN_MES_CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144560672 Leo

      Answered by Samsung

  • QuestionAre the front panels user replaceable?

    Asked by Bob777.

    • Answer Hi Dan, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 29 cu. ft. 4-Door Flex French Door Refrigerator with WiFi, AutoFill Water Pitcher & Dual Ice Maker - Stainless steel. The front panels of this refrigerator are non-replaceable. If you wish to have panels personalized, please check our Bespoke line of home appliances. I have shared Samsung links below to help you get started. https://www.samsung.com/us/support/answer/ANS00088585/ https://www.samsung.com/us/support/answer/ANS00088645/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144556120 Leo

      Answered by Samsung

  • QuestionI know that some of the 4-Door Flex refrigerator models come in additional colors. Are the stainless steel panels changeable? If I purchase this now, and eventually want to change the color of the front of the fridge, would I be able to?

    Asked by kenosabe.

    • Answer Greetings, Thank you for reaching us regarding the customized door panels of the Samsung refrigerator. You can't customize the door panel on this Samsung refrigerator model. For further assistance, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for choosing Samsung, and have a great day! ticket number: 1144500857 ^Rainly

      Answered by Samsung