New oven/micro. Touchscreen not working. Help? null

Hi Jean, Thank you for raising your concern about our Samsung microwave. We apologize for the inconvenience of the control panel not working. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience. I recommend clicking these links for a basic troubleshooting guide: The microwave control panel does not respond: https://www.samsung.com/us/support/troubleshooting/TSG01001961/ If assistance is needed, you may reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, give them this number (1144843150) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

I find it works of turning on and off the breaker switch for the oven. It resets the unit

“New oven/micro. Touchscreen not working. Help?”

Asked by Jean 4 years ago

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Samsung - 30" Microwave Combination Wall Oven with Flex Duo, Steam Cook and WiFi - Stainless Steel-Front_Standard

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Hi Jean, Thank you for raising your concern about our Samsung microwave. We apologize for the inconvenience of the control panel not working. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience. I recommend clicking these links for a basic troubleshooting guide: The microwave control panel does not respond: https://www.samsung.com/us/support/troubleshooting/TSG01001961/ If assistance is needed, you may reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, give them this number (1144843150) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-
Answered by Samsung 2 years ago
Sorry, there was a problem. Please try again later.
I find it works of turning on and off the breaker switch for the oven. It resets the unit
Answered by Tripleg 3 years ago
Sorry, there was a problem. Please try again later.