Questions & Answers

Q: QuestionMy microwave came with a round metal turnstile, , with rubber pegs on bottom legs,,,is this still safe to use in microwave as its metal

Asked 3 years ago by Will.

• A:Answer I'm so glad you asked, Will! You are correct that metal objects normally should not be used in the microwave. However, the round wire rack that comes with this model is made specifically to be safe to use in this model on the modes specified in the user manual (https://bit.ly/3AkPfOY). ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat's the tallest cutout this unit can accommodate with included trim?

Asked 3 weeks ago by Guth.

• A:Answer Hi Guth, We are glad to answer your question about this Samsung wall oven model. The required cut-out height for installing the wall oven model is 42 1/4 inches. I have also shared the installation guide below. Please visit the link and turn to page 6 for the comprehensive details of the cut-out dimension. https://downloadcenter.samsung.com/content/EM/202004/20200401105114227/Install_NQ5300R_NQ70R5511DG_AA_DG68-01149A-04_EN-MES-CFR.pdf Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149693017 to help our team pull up your information. Leo

  Answered 3 weeks ago by Samsung

  
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Q: QuestionIs this ductless.? Or does it need to vent?

Asked 5 months ago by SeanRR.

• A:Answer Yes, SeanRR, this wall oven model is ductless. We recommend venting your kitchen with an open window or using a ventilation fan or hood during the self-cleaning cycle. Have a great day, -Ernest-

  Answered 4 months ago by Samsung

  
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Q: QuestionWhat are the rough opening measurements for this oven?

Asked 5 months ago by JosephOven.

• A:Answer Hi JosephOven, The product and cabinet dimensions are located on pages 5-6 (Preparation) of the installation manual, which you can check from the link below. Installation manual: https://downloadcenter.samsung.com/content/EM/202004/20200401105114227/Install_NQ5300R_NQ70R5511DG_AA_DG68-01149A-04_EN-MES-CFR.pdf Have a great day, -Ernest-

  Answered 5 months ago by Samsung

  
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Q: QuestionThere have been numerous questions what the microwave wattage is and you keep answering the power usage of the entire unit, What people want to know, including myself, is what is the POWER OUTPUT of the microwave? 1,000 watts? 900 watts?

Asked 7 months ago by HandyPeeps.

• A:Answer Unfortunately, the answer to this question is not found in the provided installation instructions or user manual. Also not noted physically on the unit. Google search also does not provide the answer. Good question. If it is really important to know, recommend a call (or chat) and conversation with a Samsung specialist. So far really pleased with our 30" microwave/oven combo performance.

  Answered 7 months ago by RJA47Verified Purchase

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Q: QuestionDoes the product comes with powerplug or pins to connect it on the wall socket?

Asked 10 months ago by Milpitas.

• A:Answer Greetings, Yes, this unit comes with a 3-prong power cord. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 10 months ago by Samsung

  
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Q: QuestionHow long does this product have warranty from the manufacturer?

Asked 11 months ago by Oven.

• A:Answer Greetings, You can check the manufacturer's warranty information at the link below. https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=NQ70T5511DS/AA Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 11 months ago by Samsung

  
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Q: QuestionWhat AMP is this? 30 or 40?

Asked 1 year ago by Benzito.

• A:Answer Hi Ben, The breaker size is 30 amps. Have a great day. ^Aloe

  Answered 1 year ago by Samsung

  
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Q: QuestionIs the oven convection?

Asked 1 year ago by Wendy.

• A:Answer No, Wendy, the oven is just a normal electric wall oven. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionThe hour glass icon is stuck for both the oven and microwave and I cant remove this. What can I do?

Asked 1 year ago by ANDY.

Q: QuestionAnd a flex duo panel be purchased separately and the used with the NQ70M6650DS? I’m not a fan of the analog knobs that the NQ70M7770DS comes with and this seems to be the next best option if I can add the flex duo capability as an “add on.” Thanks!

Asked 2 years ago by Johnny.

• A:Answer Hi Johnny, Due to its incompatibility, we cannot buy the flex duo panel separately and use it in another model. Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
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Q: QuestionHello my existing oven hook-up is for 30amp and this unit also says its a 30amp. However, my existing wiring only has 3 wires and this one came with 4. What do I do with the 4th wire?

Asked 2 years ago by TerriJ.

• A:Answer Hi TerriJ, We appreciate your question about the electrical hook-up for this Samsung wall oven model. We recommend that your appliance is properly installed and grounded by a qualified technician. I have shared this model's installation guide below. Please turn to pages 10 - 12 for the electrical installation steps. https://downloadcenter.samsung.com/content/EM/202004/20200401105114227/Install_NQ5300R_NQ70R5511DG_AA_DG68-01149A-04_EN-MES-CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145572380 to help our team pull up your information. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionI 've a 30 AMP breaker in my kitchen. Will that work for this Combo ?

Asked 2 years ago by Vk.

• A:Answer Yes it is rated for 30 amp, so that’s all you need.

  Answered 2 years ago by WVURXVerified Purchase

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Q: QuestionI just bought this oven and it won't connect to the app, does Samsung stop supporting smart appliances that are still being sold in the stores? Very disappointing!

Asked 2 years ago by KCFam.

Q: QuestionWhat wattage is microwave? Model LWC3063ST

Asked 2 years ago by Sammy.

• A:Answer Thank you for sending your question, Sammy. To assist you further with your inquiry, please feel free to get back to us via the following options for assistance: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, give them this number (1145251333), which will help our team pull up your information. Have a great day. Melardo

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat is the oven interior dimensions?

Asked 2 years ago by Hubba.

• A:Answer Good day, Hubba. Thanks for checking this information. This oven's interior dimensions are 28 1/2" x 42 1/4" x 23 1/2". You can learn more about the oven's dimensions and installation guide by clicking on the following link: https://image-us.samsung.com/SamsungUS/home/home-appliances/wall-ovens/microwave-combination-oven/pdp/nq70t5511ds-aa/NQ70T5511D_V2.pdf If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145104813) to help our team pull up your information when you message us. Thank you for choosing Samsung. Have a wonderful day! —Vannesa

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes this unit have to be hardwired? Or does it have a plug?

Asked 2 years ago by Anonymous.

• A:Answer Greetings! We appreciate your question about the electrical connection of the wall oven. The electrical connection of the wall oven is hardwired, it is recommended that a qualified electrical installer determine that the ground path and the wire gauge are in accordance with local codes. Check with a qualified electrical installer if you are not sure the oven is properly grounded. Please refer to pages 10 - 12 of the installation manual for the steps to take for the electrical connection. https://downloadcenter.samsung.com/content/EM/202004/20200401105114227/Install_NQ5300R_NQ70R5511DG_AA_DG68-01149A-04_EN-MES-CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144911080 and it will help our team pull up your information. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionAre there any gas ovens with microwave combo available

Asked 3 years ago by Anonymous.

• A:Answer Hi there! I'd like to help with this! I can provide this link (https://bit.ly/3o5svyr) to a full list of all our currently available microwave combination wall ovens. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionCan this combo be purchased in smaller size? 27”?

Asked 3 years ago by Cali.

• A:Answer Great question, Cali! First, here is a link (https://bit.ly/3o5svyr) to all the currently available microwave combination wall ovens we have available. Currently only the 30" width size is available. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionWhere is the filter in this microwave?

Asked 3 years ago by Question.