“My bottom ice maker isn’t making any ice. Some of the frozen food is unfreezing. Is there something wrong with it ?”
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Hi Rocio, Thank you for reaching out regarding the issue with your bottom ice maker and the unfreezing of some frozen food. We understand the importance of having all components of your refrigerator functioning properly, and we're here to assist you. The symptoms you described could indicate a potential issue with the ice maker or the overall cooling system of your refrigerator. To troubleshoot and address this matter effectively, we recommend the following links and the hyperlinks and video instructions: Check the panel icon to ensure the bottom ice maker is turned on. For more details, please see page 43 under the"Ice Maker" section of the manual. Manual https://downloadcenter.samsung.com/content/UM/202310/20231026145349567/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN_MES_CFR.pdf Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147220850) to help our team gather your information. Have a great day. ^Charles
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