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Hi Sheila, We would love to know how we can help you with the refrigerator and provide the assistance you need. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1147193909 to help our team pull up your information when you message us. Have a great day. ^Aloe
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