The coolest tech for the best mom everMother’s Day is May 11.Shop now

Skip to content
Main Content

Questions & Answers

Your price for this item is $1,399.99
Save $355
The comparable value price is $1,754.99
Page Showing 1-20 of 45 questions
  • QuestionIs it possible to remove the Wi-Fi / Bluetooth module from the back of the cooktop? Unfortunately I don't have the space on the counter for that.

    Asked by Doug.

    • Answer Yes the WiFi module can be removed. Comes with a plastic cover thats will go in it's place. If you don't want the WiFi functionality look for models that don't have it, including Samsung

      Answered by GasGuy

  • QuestionWhat electric power source is needed?

    Asked by Twiggy.

    • Answer This unit uses a 120V power connection.

      Answered by CommunityAnswer

  • QuestionDoes this come with separate grates or one large one? How easy / difficult is it to clean?

    Asked by KellyMB.

    • Answer 3 separate grates...cast iron, so heavy, but they're small enough to lift easily and clean under. The stainless layer is easy to clean...it will show streaks like any stainless. The burners are easy to remove to clean around / under, and the knobs come off easily to clean under.

      Answered by SDTX

  • QuestionHow are the knobs constructed. solid metal, plastic or ??? Are the knobs dishwasher safe?

    Asked by Scott.

    • Answer Knobs are metal. They sit lower than the grate so be careful they could get hot if you have a large pan on. They look like they would be dishwasher safe but might be easier to wash by hand.

      Answered by BigKahuna

  • QuestionDoes this come with the WOK Grate or is that extra?

    Asked by STEVO.

    • Answer Yes, it comes with the WOK Grate.

      Answered by CommunityAnswer

  • QuestionDoes this unit come with a conversion kit to convert to lp gas

    Asked by Anonymous.

    • Answer Greetings, Yes, the cooktop is shipped with LP Conversion kits so that the cooktop can be converted right away by the professional gas technician to use LP gas. Have a great day. -John

      Answered by Samsung

  • QuestionCan the griddle be placed over any of the burners? The middle burner?

    Asked by Griddle.

    • Answer Hi Griddle, We appreciate your question about the griddle and whether it can be utilized with the other burners like the middle burner. The griddle can be used only with the left rear and front burners on the left grate. Leo

      Answered by Samsung

  • QuestionI am planning to purchase this from Best Buy. They have one that is marked down in an open box. Will the manufacturer's 2-year warranty still apply to it? Thank you.

    Asked by Michele.

    • Answer Dear Valued BestBuy Client, To better assist you with your query, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns. For your added reference, I have shared the manufacturer warranty information for this gas cooktop; kindly refer to the link below. Warranty Information: https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=NA36N7755TG/AA Have a great day! Chrystel

      Answered by Samsung

  • QuestionDoes this or any Samsung gas cooktop support downdraft ventilation.

    Asked by Anonymous.

    • Answer Hi there, Thank you for reaching out with your question about the Samsung NA36N7755TS gas cooktop and downdraft ventilation compatibility. I understand you're looking for specific details about this feature within the user manual. To determine whether this model or any other Samsung gas cooktop supports downdraft ventilation, I recommend reviewing the "Ventilation Requirements" or "Installation Instructions" section in the user manual. These sections typically provide details on compatible ventilation options. Here’s how you can locate this information: Please see page 11 under the "Installation dimensions with downdraft hood" Installation manual https://downloadcenter.samsung.com/content/EM/201903/20190314204042380/Install_NA30N6555TG_DG68-01091A-02_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147763800) to help our team gather your information. Have a great day. ^Charles

      Answered by Samsung

  • QuestionI found 2 small plastic pieces after it was installed. Are they for the wi fi that I will not be using. I was told one was for that, which is marked "smart connect". I found a second rectangular piece, 1 inx3inches. I'd like to know it's use.

    Asked by Anonymous.

    • Answer Hi there, We understand your interest to know more about the functions and feature of the cooktop. Let us help you with the details you want to know. Please seepage 16 under the "Using the Smart connect Feature" for more information on how to use the smart connect feature. Manual https://downloadcenter.samsung.com/content/UM/202312/20231228151644561/O_01._DG68-01089A-07_IB_FULL_NA30N6555TG_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147061679) to help our team gather your information. Have a great day. ^Charles

      Answered by Samsung

  • QuestionIs there any technical reason why I could not install this in my house in Mexico? I would buy it in the US and bring it down with me. I know I will lose support, but willing to do that in hopes of using it in my kitchen.

    Asked by tdogdfw.

    • Answer Dear valued BestBuy client, To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry about purchasing the cooktop. If you have questions about the specification or functionality of the cooktop, please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, please provide us with this reference number (1146826485) to help our team pull up your information. Have a great day, -Ernest-

      Answered by Samsung

  • QuestionHow do we install our unit without the WiFi/Bluetooth NA36N6555TG

    Asked by Rose.

    • Answer In the instruction manual it explains how to remove the wifi block you see in the back right of the stove. You simply open it, unplug it, and cover it with the provided cover that makes it flush along the rear of the stove.

      Answered by MEBHud

  • Questiondoes it use 120 vac at 15 amps

    Asked by power.

  • QuestionI currently have a whirlpool cooktop and the flame is to high even when knob is turned down. Can this be set to have a very low flame for simmering?

    Asked by AJ.

    • Answer My samsung was doing the same thing. Under the knob that controls the burner is a screw that controls flame adjustment.

      Answered by Anonymous

  • QuestionI have a Kenmore pop-up down draft exhaust fan, will this unit work with this fan. The counter top has the "depth" to handle the stove top and the existing exhaust fan unit.

    Asked by Projock.

    • Answer Hello Projock, Thank you for your question regarding the Samsung cooktop. We at Samsung always strive to innovate our product line and provide the best possible customer experience. Regarding your question, if your Kenmore is compatible with your Samsung product. Let me share the specification link https://image-us.samsung.com/SamsungUS/home/home-appliances/cooktops-and-hoods/gas/pd/na30r5310fg-aa/NA30R5310F_V3.pdf To better assist you on this feel free to reach out to us with any further questions regarding your Samsung products. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1144853271) and it will help our team pull up your information. Thank you for choosing Samsung. Have a great day. ^^Ross

      Answered by Samsung

  • QuestionI had recently purchased this cooktop of Model # NA36N7755TS, Can this model connect with Samsung undercabinet hood of Model # "NK36N7000US" of 36" Width?

    Asked by Kumar.

    • Answer Hi Kumar, Thank you for reaching out and we appreciate your question about Bluetooth compatibility between the Samsung cooktop and the Samsung hood. Yes, they are compatible and will connect via Bluetooth. I have shared the user manual of each home appliance below. Please access the link for the cooktop and turn to page 18 while the hood instructions would be on page 12. Cooktop user manual: https://downloadcenter.samsung.com/content/UM/201904/20190417142957109/NA30N6555TG_DG68-01089A-02_EN-MES-CFR.pdf Hood user manual: https://downloadcenter.samsung.com/content/UM/202005/20200507090208448/NK30N7000UG_AA_LIB0139973A.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144804896 Leo

      Answered by Samsung

  • QuestionI am planning to purchase this model, but evaluating the need to Geeksquad Vs Manufacturer Warranty. Is Geeksquad support or warranty start after manufacture warranty ends? What is the original manufacturer warranty period.

    Asked by Kumar.

    • Answer Hi Kumar, Thank you for reaching out and we appreciate your question about the warranty. The cooktop is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of: One (1) Year Parts and Labor Please click on the link for complete details of warranty coverage. https://www.samsung.com/us/support/service/warranty/NA36N7755TS/AA To answer the Geeksquad warranty or extended warranty covered by Best Buy, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. Your reference number: 1144799998 Leo

      Answered by Samsung

  • QuestionWhat is the part number for this model WITHOUT the WiFi module????

    Asked by Sassy.

    • Answer Hi Sassy, Thank you for showing interest to know more about our cooktop. Regarding your question about the model number of the 36" smart gas cooktop without WIFI, it is NA36R5310FS/AA. To know more about this model you may visit this link. https://www.samsung.com/us/home-appliances/cooktops-and-hoods/gas-cooktops/36--gas-cooktop-na36r5310fg-aa/#benefits Moving forward here are other options to speak with our representatives for further assistance. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Stay safe, Reference Ticket Number: 1144365352 ^Mila

      Answered by Samsung

  • Questionl p or natural gas

    Asked by jim.

    • Answer I'm so glad you asked, jim! This model cooktop comes set up to use natural gas. However, it also comes with a compatible LP (liquid propane) conversion kit that allows users to convert to using propane. Samsung does recommend having a licensed professional perform the conversion due to the risks associate with gas and propane. ^Jecca

      Answered by Samsung