“My new Samsung WA5471 lid It comes slamming down on my hand and will not stay open long enough to even load laundry without crashing down. It is broken? We understood it was to close slowly.”

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• Is your machine level? Push the lid all the way back (open). I have not had this problem.

  Answered by kingszowner 13 years ago

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• The lid on the WA5471 should close gently. If yours is not, please call 888-BEST BUY or 800-SAMSUNG for assistance to determine whether service will be necessary. Thank you, Ms. Samsung

  Answered by MsSamsung 13 years ago

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