Questions & Answers

Q: QuestionI am a total tech member. When I order online how do I get the extended warranty? If I have them deliver the tv will they take the old one away? Can I get a discount if I use the Best Buy Card?

Asked 10 months ago by Arthur.

Q: QuestionIs the included stand adjustable in height? If so by how much?

Asked 10 months ago by Alyssa.

Q: QuestionHow wide apart are the tv stand legs? I want to figure out if it will fit on a smaller media console I have. I already know the legs have a depth of 7.7 in. Thank you.

Asked 10 months ago by Olivia.

Q: QuestionDoes this monitor have a hdmi 2.1 port?

Asked 1 year ago by Anonymous.

Q: QuestionI just order the TV frame and the wall mount was not included? Is it not included anymore?

Asked 1 year ago by Karen.

• A:Answer Mine was included

  Answered 8 months ago by CarolBVerified Purchase

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Q: QuestionDoes the One Connect cable carry 4k signal? For example: If I connected an Apple TV 4K to it, would the picture be true 4k?

Asked 1 year ago by Grant.

• A:Answer Grant - Yes it will, as The Frame is a 4K UHD Smart TV. ~ Samsung Specialist

  Answered 1 year ago by Samsung

  
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Q: QuestionIs this TV compatible with Apple Air Play?

Asked 1 year ago by Anonymous.

• A:Answer Yep. Just went to my connections menu to verify. I use Samsung and Google on it seamlessly, so I can't vouch for how good apple works - but the connections I use work great. I'm on wired Ethernet vice WiFi btw.

  Answered 1 year ago by DaveNutFaceVerified Purchase

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Q: QuestionIs Google TV on The Frame?

Asked 1 year ago by Queen.

• A:Answer Queen - Samsung TVs utilize the Tizen OS. ~ Samsung Specialist

  Answered 1 year ago by Samsung

  
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Q: Questioncan the xfinity streaming app be downloaded on this tv

Asked 1 year ago by steve.

• A:Answer yep, just checked

  Answered 1 year ago by davenurface

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Q: QuestionHow long is the cord coming from the tv to an outlet

Asked 1 year ago by Anonymous.

• A:Answer The cord doesn't go from the TV to the outlet. It has about a 12 foot cord going from the TV to an external box you hide behind the wall or in another part of the room. That box has a power cord attached to it and feeds the TV. That power cord is not long, maybe 6'.

  Answered 1 year ago by davenutfaceVerified Purchase

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Q: QuestionIs this model compatible with DIRETV Stream? In other words, does it contain the DIRECTV STREAM app?

Asked 1 year ago by TV.

• A:Answer Yes it does

  Answered 1 year ago by RobinGVerified Purchase

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Q: QuestionI bought this frame yesterday & want to use it just as a digital picture frame. I want to play a slide show of all my 10's of thousands of family pictures from my flash drive, and I want them to play randomly. Is this possible? If so, can you help me? TY

Asked 1 year ago by Anonymous.

• A:Answer yeah you can use the usb drive on the external component of the tv that you hide behind the wall. OR you can display them wirelessly from a networked device

  Answered 1 year ago by davenurface

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Q: QuestionHow far apart are the support legs?

Asked 1 year ago by Nance.

• A:Answer Nance - The leg width of the 43" Frame TV is 26.7". ~ Samsung Specialist

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes the 43” class The Frame model come with the One Connect Box or do you need to purchase that separately?

Asked 1 year ago by John.

• A:Answer Comes with it

  Answered 1 year ago by davenurface

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Q: QuestionIs there a Frame in the line that looks like a mirror when not in use ?

Asked 1 year ago by Sloan.

• A:Answer Sloan - The Frame TV is designed to display your personal art exhibit when you’re not watching TV. When the TV’s off, The Frame becomes a display of your art collection, not a mirror. Additionally, The Frame TV features Anti-Reflection and Matte Display Film which limits light distraction by reducing glare. ~ Samsung Specialist

  Answered 1 year ago by Samsung

  
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Q: QuestionIs the one-connect box required for the TV to operate or can I just plug the TV in an outlet?

Asked 1 year ago by Connection.

• A:Answer need the box, it comes with one. there is no power cord for the tv it receives power and input from the one connect

  Answered 1 year ago by davenurface

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Q: QuestionHow to I get handsfree working with Alexa? So far Alexa is only available if I press the mic button on the remote control. I see no option to turn on voice recognition or hands free in any of the setting options.

Asked 2 years ago by Lys.

• A:Answer Samsung suggests you need to be "within 5 feet" of the remote for it to work without pressing the mic button. If you have Alexa devices elsewhere in your home, "you can also download the Alexa app on your phone or PC to pair it with SmartThings" (Samsung's smart appliance app). With this, "you can create Routines, manage devices, set up Alexa-enabled devices and Alexa Skills, and edit device settings." https://www.samsung.com/us/support/answer/ANS00087622/

  Answered 1 year ago by RickHVerified Purchase

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Q: QuestionIf you take the feet off the bottom of the tv is the entire back of the tv panel flat? I want to lay the tv with the back face down on a table, I don’t want the tv to rock and order for it not to rock the entire back would have to be flat

Asked 2 years ago by Nick.

• A:Answer yep, flat

  Answered 1 year ago by davenurface

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Q: QuestionHow do you turn off the Picture Frame mode so wen you turn off the TV, it turns completely off without having to long press the power button.

Asked 2 years ago by Anonymous.

• A:Answer go to power saving mode

  Answered 1 year ago by davenurface

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Q: QuestionHow does sound bar connect yo Tv brain box.

Asked 2 years ago by Gunny.

• A:Answer bluetooth

  Answered 1 year ago by davenurface

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