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Hi Ed, To help your washer to drain properly. The laundry sink should have a maximum height of 96 in. (245 cm) Please see pages 23-24 for the minimum height for the laundry tub and washer drain hose setup. Within the manual For additional tips when setting up the drain, you can check the link below and see the instructional video and hyperlink for more details. Manual https://downloadcenter.samsung.com/content/UM/202407/20240725164005396/OID67143_IB_WA7100C_EN.pdf Samsung washing machine does not drain https://www.samsung.com/us/support/troubleshooting/TSG01001013/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148698609) to help our team gather your information. Have a great day. ^Charles
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