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Hi FTLP, Thank you for reaching out and we hope you are in good health. We are happy that you have a Samsung range. We hope you will love how the range works and is a fit for your kitchen needs. After 2 minutes without activity (or one minute when the oven is operating in standby mode), the control panel will turn to sleep mode (display will turn off). I have shared below the user manual link. Please click on the link and turn to page 32. https://downloadcenter.samsung.com/content/UM/201903/20190314220034725/NE58F9710WS_AA_AC_DG68-00506A-13_EN-MES-CFR_WEB.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144347045 Leo
Sorry, there was a problem. Please try again later.Hold the lock screen button for three seconds and it will lock the screen with only the time on the display. When you need the oven again, you will need to hold the lock screen button again for three seconds to unlock the controls.
Sorry, there was a problem. Please try again later.I have the same model, and the display turns off in 2-3 minutes whether the door is open or closed, the separator tray is in or out, or even partly pulled out. I've only had it a couple of weeks, but haven't had any problems. Maybe the computer inside yours got loaded incorrectly -- I would first try pulling the plug for a minute, then re-plug and try again. If that doesn't help, call the Geek squad...
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