Questions & Answers
- Model:
- NX60A6511SS
- |
- SKU:
- 6447919
Highly rated by customers for: Air fryer, Easy to clean, Wifi
$799.99Your price for this item is $799.99
Save $240
Comp. Value: $1,039.99
The comparable value price is $1,039.99
Deal ends Jul 24, 2025
Page Showing 21-40 of 223 questions
Q: QuestionAre the broilers gas or electric? Is the inside of this model gas as well?
Asked by ChristopherG.
- A:Answer Hi ChristopherG, Yes, the broilers are gas-type, and the unit is also designed to be a gas range. Have a great day. ^Charles
Answered by Samsung
Q: QuestionIs there any way to fix the scratches on the stainless steel surface? We've noticed that there are a lot of noticeable scratches to the left and right of the bake settings.
Asked by irishbum.
- A:Answer Hi there, Keeping the oven scratch-free is important in keeping your kitchen well organized. Let's get the information you need to ensure your range stays in tip-top condition. The links below will guide you in cleaning and caring for your gas cooktop and oven. Select the topic that piques your interest and learn more by checking the hyperlinks and watching the embedded video. How to clean your Samsung oven: https://www.samsung.com/us/support/answer/ANS00049011/ How to clean your Samsung gas cooktop: https://www.samsung.com/us/support/answer/ANS00049945/ You can check the availability of touch-up paint to remove scratches by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m.–6:30 p.m. EST, Monday through Friday. Should you need more assistance with the range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147409187) to help our team pull up your information when you message us. Have a great day. -Ernest-
Answered by Samsung
Q: QuestionLooking at this Samsung NX60A6511SS/AA with black porcelain top and the NX60A6711SS/AA with stainless steel cooking top, and wondering which is better for keeping clean and resisting discoloration, and the advantages and disadvantages of each top.
Asked by tjk1.
- A:Answer The black is a dust magnet. We have central air/heat. Dust it off every few days, not an issue. With either finish, you have to be carful not to scratch it up when cleaning up a stubborn spill.
Answered by Samdude
Q: QuestionIs using the air fryer function the same as using the convection feature?
Asked by Shaun.
- A:Answer Both are pretty much the same crap Neither works better then the other. It’s just a gimmick that doesn’t do anything different then baking your wings
Answered by Samsungsucks
Q: QuestionIs this a TRUE convection oven or just convection?
Asked by annie.
- A:Answer Hi, Annie. This one is a convection and not a true convection oven. I've owned this one for a couple months and love it. If you go to Samsung's website, you can go to the freestanding ranges and it will allow you to filter to show only the true convection ovens. When I looked a couple months ago, there were 4 models and they ranged in price from $200-$400 more than this one. They also have a slightly smaller oven capacity at 5.8 vs 6.0. Hope this helps!
Answered by Terrence
Q: QuestionHow do you recalibrate the oven temperature. It is off about 20 degrees
Asked by Yma.
- A:Answer Hello there, Recalibrating your oven is easy. Allow us to help. Here is a link for simple steps to calibrate your oven. Calibrate your oven's temperature https://www.samsung.com/us/support/answer/ANS00049012/ Have a great day. ^Camille
Answered by Samsung
Q: Questiondo you need to season the griddle or grates
Asked by Anonymous.
- A:Answer Hello, We understand that you want to know how to use the grates or griddles properly. We'll be delighted to assist you with your query. As per checking, the griddle does not need to be seasoned anymore as it has a protective coating around it; however, it wouldn't hurt to season the grill to help the coating it already has. The griddle may also discolor over time as it becomes seasoned with use. Thank you! -Angelica
Answered by Samsung
Q: QuestionHow do you change the time on the clock? The clock started when it was plugged in, but the time isn't accurate .
Asked by Anonymous.
- A:Answer It’s tricky because it says to hold for 3 secs. Don’t do that just press and release the settings button and then type in your current time and press release settings button again.
Answered by EXPY
Q: QuestionWhen it says height is adjustable, is that both up and down?
Asked by Cooking.
- A:Answer Yes
Answered by RobertV
Q: QuestionWhen I turn on 1 burner, all the burners start to click, is this normal ? Please advice Thanks
Asked by JAR.
- A:Answer Yes this is normal. My prior stove did it too.
Answered by Anzio
Q: QuestionWhat is the best product to use to clean off spills on the top of stove without harming the original shine?
Asked by Renee.
- A:Answer Hi Renee, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi, No-Preheat Air Fry & Convection - Stainless steel. I have shared a Samsung link that will guide you in cleaning your cooktop well. https://www.samsung.com/us/support/answer/ANS00049945/ I have also shared a link to clean the oven. https://www.samsung.com/us/support/answer/ANS00049011/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144667632 Leo
Answered by Samsung
Q: QuestionWhat does the WiFi do?
Asked by Frannie.
- A:Answer Allows you to turn on oven remotely (on the way home with a pizza to bake and need it preheated?) and give you usage data like when it’s time to clean it. (And by clean it, I mean to push the buttons so it cleans itself. Lol)
Answered by Socrmom92
Q: QuestionDoes your griddle have a white 6” x 6” square on the underside of the griddle that is not covered in non-stick coating? I’m trying to find out if this is normal.
Asked by tjk1.
- A:Answer Yes.
Answered by Tyoneon64
Q: Question2 questions: Is this stove conventional (standard) besides convectional and is the self cleaning high heat, not steam?
Asked by Phoebe.
- A:Answer Both are great questions, Phoebe! This model offers two separate buttons on the control panel for standard bake and convection bake. This means you can choose whichever you want each time you use the oven. The self clean option on this model is a high heat self clean, though we do have many models with a steam clean feature as well. ^Jecca
Answered by Samsung
Q: QuestionIs it possible to get a printed version of the users manual?
Asked by Delta.
- A:Answer Hello Delta, Yes, to get a hard copy of your range's manual, you can contact Samsung's official parts distributor. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368. Hours of operation are 9:00 AM – 6:30 PM EST, Monday through Friday. Have a great day. -John
Answered by Samsung
Q: QuestionNeed the information book on this oven
Asked by Anonymous.
- A:Answer Greetings! We’re happy to assist you in accessing the user manual for your Samsung range. Please refer to the link below to view or download the manual: Gas Free-Standing Range (User Manual): https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf Should you have follow-up questions on this range model, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149505787 to help our team pull up your information. Leo
Answered by Samsung
Q: QuestionDoes it need wifi to work? Or is it just an option?
Asked by wifi.
- A:Answer Greetings! No, this Samsung range model does not require a wireless connection to use its cooking features. However, connecting it to Wi-Fi and using the SmartThings app enables remote control and monitoring. Leo
Answered by Samsung
Q: QuestionWe're is the serial number located for this range
Asked by Sammy.
- A:Answer Hi Sammy, We're happy to help with your question about this Samsung range model. There are three possible locations where you can find the serial number along with the model code. Please check the following areas: 1. Behind the drawer (right side): The label may be located behind the drawer, on the right-hand side. 2. Behind the drawer (left side): The label may also be on the left-hand side behind the drawer. 3. Inside the oven (left side): Open the oven door and look on the upper left side, just before the oven cavity. Leo
Answered by Samsung
Q: QuestionWhat is the distance between the gas burner and the top of the grate on the top of the stove?
Asked by Sue.
- A:Answer Hi Sue, To get the exact measurement of the distance from the burner to the burner grates, you may reach out to our Samsung Parts Team to order the parts needed for your Samsung range at (800) 627-4368. They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase. Thank you for choosing Samsung, and have a great day! ^Rodel
Answered by Samsung
Q: QuestionDoes this operate in a power outage
Asked by Anonymous.
- A:Answer Hi there, Yes, the cooktop will still work without power, but not the oven. Please see page 17 of the user manual for steps on how to turn on the burner/s manually. https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf ^Rodel
Answered by Samsung
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