1-10 of 15 Answers
Yes, the User Manual is useless. The Installation Guide is useless. The Quick Start Guide is useless. Most of the content is CYA in case of a lawsuit. Each grate has a "L" shape silver bracket held by a screw to the underside of the grate. The bracket has a hook facing forward that hooks to a slot on the deck of the stove. You need that hook. To remove the grate/bracket, you have to push the bracket end of the grate backward and up to unhook the hook. The center end of the grate just sits there by gravity with the right one stacked on top of the left one. The left one has a rubber foot that rest on a dimple on the stove deck. The hook and the dimple defines the location of the grate. THE PROBLEM is that the silver bracket has another screw that is screwed into the back of the stove, with the screw pointing forward. This screw prevents you from pushing the grate/bracket backward. Remove the screw at each bracket and now the grate/bracket is free ... sort of ! There is a stove to wall gap filler sheet metal piece. It is also screwed onto the back side of the stove. This filler piece is preventing the grate/bracket from moving backward, even if the bracket is not screwed down. The "L" side of the bracket is trapped between the stove and the filler. The grate/bracket cannot go upward because of the hook. It cannot go backward because of the filler. This filler is quite useless. It is about 3/4" wide and the stove to wall gap I have is about 3 inches. You can unscrew and get rid of the filler piece and you are good to go. I however, is a glutton for punishment. I have decided to keep the filler piece attached to the stove even though it does not really fill the gap. So, I cut off the "L" side of the "L" shape bracket. Now there is nothing to trap. The grate/bracket is free to move backward, clearing the hook, then free to be lifted up for removal. Ta-DA !!! If you do this, after hack-saw off part of the bracket, file smooth the metal edges so there are no sharp jagged edges to scratch the porcelain paint on the stove deck. BTW, most technical support are script readers or user manual readers. Quite useless. I can read the user manual myself thank you. I bet majority of these tech support people never touch or even seen the product they support.
Sorry, there was a problem. Please try again later.I have spent hours on the telephone with Samsung regarding this condition. I think shipping clips are to blame. The written instructions don't mention them - or to remove, etc. An official photo of the top of the stove does not show them in place. This is a failing on the part of Samsung. I am going to pull out the stove, remove the filler piece, unscrew the two silver colored clips, reinstall the filler piece, push the stove back into place and then clean the accumulation of grease from under the grate. Samsung provided me a service number on Monday and then on Tuesday cancelled it. They did not have anyone nearby to service the product!! BTW - there are two grates - each one half the width of the oven.
Sorry, there was a problem. Please try again later.Samsung got it wrong, anonymous got it right, you have to pull out the stove and remove the screws. It is then your choice whether to keep the clip to hold the grates in place or remove the clip permanently.
Sorry, there was a problem. Please try again later.My solution is to unscrew the brackets from the stove, then unscrew the brackets from the underside of each grate. Screw the brackets back onto the stove with the hooks in their proper position. Install filler strip if needed. Grates will sit in position without moving. No cutting of brackets required.
Sorry, there was a problem. Please try again later.There are screws on the back of the stove that have to be removed in order to take the grates off.
Sorry, there was a problem. Please try again later.I just did an online chat with Samsung -- the 'samsung professional's ' answer was: they cannot be removed, but should be cleaned and kept unobstructed. I asked how to clean them if I can't remove them ?! He said 'clean from the outside, and don't let grease build up.' So, that is not too helpful, but that's what they told me.
Sorry, there was a problem. Please try again later.Best instructions are from William the Engineer - worked perfectly. Hack-sawed off the top bracket which was attached to the vent grate - grate is no longer attached. Now easy to lift off for cleaning and it is so heavy its not going to move anywhere. We left the screw in the back of the filler peice which keeps it in place.
Sorry, there was a problem. Please try again later.As others have noted, pull out the stove to access the back. Each oven vents held in place by a screw attached to a bracket on the oven vent. Remove the back screw. You can then take off the oven vent and remove the bracket, which is held on by a screw. Clean area and replace the oven vent. No need for the bracket. Over engineered piece.
Sorry, there was a problem. Please try again later.Just to add to this procedure, cut a couple of slots on the filler piece just below where the screws hold it to the back of the stove, I used tin snips to cut the slot the same width as the screw threads. When replacing the screws, don't tighten them all the way. This allows you to lift the filler piece straight up allowing the iron grates with its brackets to be removed.
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