Questions & Answers

Q: QuestionI have a gas stove with a standard electrical outlet (110 Volts). For this electric induction stove, do I need to have an electrician install a new 240 Volt outlet? What kind of receptacle? 3 prong? 4 prong? hardwire?

Asked 2 years ago by Stoveshopper.

• A:Answer 240 is required. I would go with 4 prong as long as you have to have it run. No cord comes with this, but there is an extra ~$35 charge to buy the cord. The installers will check for 3 or 4 prong during install and install the appropriate one.

  Answered 2 years ago by LethixVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow close does this have to be to the back wall

Asked 2 years ago by Melanie.

• A:Answer Ours is flush against the wall.

  Answered 2 years ago by BvegsVerified Purchase

  • 
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I just leave the stove on and put on a pan without any energy use? What extra features are out there like battery, steam cleaner…?

Asked 2 years ago by Anonymous.

• A:Answer If you have the stove On and put a pan on it with food in it, it will cook. If you don't have food in the pan, the stove will beep.

  Answered 2 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionAre induction ranges eligible for tax rebates (if I meet the income limits)? What is the Federal %? Is there an NM rebate?

Asked 2 years ago by Wes.

Q: QuestionI once had an induction stovetop that would shut off if I used more than 2 burners at a time. Is that a problem with this one?

Asked 2 years ago by NanaK.

• A:Answer Hi. I have never had a problem using ALL the burners at the same time.

  Answered 2 years ago by GeneVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI need to know where the oven vent is located as our current stove vents the smoke and heat directly to the stove top and into the whole kitchen.

Asked 2 years ago by rickg.

• A:Answer HI. YES, THIS stove vents out the top at the rear of the burners.

  Answered 2 years ago by GeneVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes Samsung have a glide rack that can be purchased as an accessory for this range?

Asked 2 years ago by Teachard.

• A:Answer If you mean a gap cover, yes.

  Answered 1 year ago by AvivantVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs NX-AB5400RS/AA Compatible with this oven?

Asked 2 years ago by ellinj.

• A:Answer Yes the 4” Backguard for 30” Slide in Range in Stainless Steel NX-AB5400RS/AA is compatible with NE63B8211SS/AA

  Answered 1 year ago by larsalfonseVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this a Convection Oven?

Asked 2 years ago by Convection.

• A:Answer Hi. NO it is not a convection oven.

  Answered 2 years ago by GeneVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionwhat is the minimum size pan I can use ?

Asked 2 years ago by dede.

• A:Answer This stovetop has 3 size burners 11”, 6” and (2) 7” diameter. If you put a smaller pot on say the 6” spot then only the section of the pot that’s in contact with the burner heats up. HOWEVER, Samsung’s users manual states: “Use proper pan sizes. This appliance is equipped with surface units of different sizes. Select pots and pans that have flat bottoms large enough to cover the surface area of the heating element. Using smaller cookware will expose a portion of the heating element to direct contact and may result in the ignition of clothing. Matching the size of the pot or pan to the burner will also improve efficiency.” That said. I put a 2.5 quart pot with 4 cups of cold water in it (with a bottom of 7”) pot on the 11” burner and put it on boost setting. The water was at a rolling boil at 2 minutes 8 seconds. The stove surface around the edges wasn’t even barely warm even directly on top of the burner surface. Logic says you could put a 3” pot on a 6” burner with similar results.

  Answered 2 years ago by AnonymousVerified Purchase

  • 
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow do I get the odor out of the oven completely. I washed it. Ran the oven as instructed for 1 hour on 400 degrees. It still smelled. I repeated that process a second time. Less odor. Now I have baked in the oven 4 times, and it still has a odor.

Asked 2 years ago by SamsungUser321.

• A:Answer Good question SamsungUser321 about the odor and how to remove an odor that comes from the oven. We have a Samsung article that can help with what you are experiencing with your Samsung range. Odor or smoke from Samsung oven: https://www.samsung.com/us/support/troubleshooting/TSG01110185/ If you have performed the steps in the article, please feel free to get back to us via the following options so we can assist as best as we can. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number 1145069865, it will help our team pull up your information. Leo

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs it normal for the fan to be so loud when I turn on the stove top? It is pretty loud

Asked 2 years ago by Lex.

• A:Answer Mine is not loud at all. Sometimes I hear a faint humming. I do know that cheap pots can cause a ringing sound.

  Answered 2 years ago by LauraBVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs the oven an air fry oven?

Asked 2 years ago by Jerry.

• A:Answer Hi Jerry, We appreciate your question about the function of the range. The range is not equipped with an air fry function. Please refer to the user manual shared below and turn to page 31 for the operation and function of the oven. https://downloadcenter.samsung.com/content/UM/202112/20211214154921478/NE63B8211-00_EN-MES-CFR_211208.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number 1144826706 and it will help our team pull up your information. Leo

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this Samsung fingerprint resistant with a self cleaning oven ?

Asked 2 years ago by Anonymous.

• A:Answer Hello. Glad you asked about the slide-in-range if this is fingerprint resistant and has a self-clean. This range finish which is stainless steel, is not finger resistant. For self-clean, this range has the self-clean feature. I suggest you check this link for the full specs, features, dimensions, and benefits. https://www.samsung.com/us/home-appliances/ranges/electric/6-3-cu-ft-smart-instant-heat-induction-range-in-stainless-steel-ne63b8211ss-aa/#specs I have also included your user manual for further assistance. Please go to pages 44 to 45. https://downloadcenter.samsung.com/content/UM/202112/20211214154921478/NE63B8211-00_EN-MES-CFR_211208.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1144833989) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo the induction burners turn off automatically if a pan/pot is removed for a duration of time? i.e. the LG turns off after 30 seconds of the pan/pot being removed however the Frigidaire does not.

Asked 3 years ago by BillR.

• A:Answer Yes, it seems to - in fact you have to turn the burner off and then on again to 're-activate' the burner. Otherwise it will look like the burner is on, but it won't actually be actively heating.

  Answered 2 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionStove top stays hot a long time after turning off, but induction is supposed to cool quick after turning off, so why is this failing to cool down fast?

Asked 3 years ago by EcoNeato.

• A:Answer Hi econeato. Our team appreciates your patience as you deal with the issue you're experiencing with your stovetop being hot after turning off. Your observation is highly appreciated, and we will work hard to continue improving our products and services. Please do check these links for further assistance on how to assist you with the stovetop being hot after turning off. Samsung electric and induction cooktop temperature issues https://www.samsung.com/us/support/troubleshooting/TSG01001944/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1144859511) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHi, I was wondering if the PCB board for the Samsung smart heat induction stove is the siemens IGBT board. I have read that these are typically larger PCB boards which lend to longer longevity for the induction stove.

Asked 3 years ago by Inductionstove.

Q: QuestionIs the cook top the only induction component and the oven coil electric? Meaning, can I bake in the oven with regular pots or pans like you would in an electric stove oven?

Asked 3 years ago by JAM.

• A:Answer Yes, the oven is a regular electric one, but the heating element is not exposed.

  Answered 3 years ago by WildWillyVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionIs the height adjustable in anyway?

Asked 1 year ago by Height.

• A:Answer No sorry

  Answered 1 year ago by TimM

  • 
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionIs the oven electric?

Asked 2 years ago by Linda.

• A:Answer Yes

  Answered 2 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)