Questions & Answers

Q: QuestionWhich HDMI port is best for attaching a media player to stream 4K?

Asked 4 years ago by jo.

Q: QuestionDoes anyone know the size screws to attach to the stand? I can’t find them and I have already unpacked the tv and it’s on the floor waiting for me to find screws :(

Asked 4 years ago by Brat.

Q: QuestionHow do you remove legs once they inserted?

Asked 7 years ago by TJ.

• A:Answer Just pull them out in a downward motion

  Answered 5 years ago by GaryLewa

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Q: QuestionIs there a hdmi port in UN65KS8000fxza tv?

Asked 7 years ago by RamiB.

• A:Answer Yes, there are 4 hdmi ports located on the one connect mini (separate box) that was included with the purchase of the television.

  Answered 7 years ago by AnonymousVerified Purchase

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Q: Questionhas there been an issue with the advertisements in the smart hub menus? or during playback of being interrupted by an ad?

Asked 8 years ago by jt.

• A:Answer Only on Apps that you haven't paid to have no ads, such as YouTube or Hulu. Otherwise it's ad-free

  Answered 8 years ago by AustinPatron

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Q: QuestionI bought this tv about 6 weeks ago. Two weeks ago it started switching hdmi ports by itself while we're watching tv. Any idea what that's all about?

Asked 8 years ago by Tcdg.

• A:Answer I have owned same model for about one week. It also has been swapping source inputs on its own. Looked online for anyone having same issue and found that turning off Anynet+(HDMI-CEC) might correct issue. I have turned off this function, but haven't had enough time to see if it will prevent this issue. I read where this function is fairly new and prone to having issues, especially with equipment from different manufacturers connected.

  Answered 8 years ago by MikeeVerified Purchase

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Q: QuestionOn the KS8000 what built in APPS can be used to buy UHD movies?

Asked 8 years ago by skycowboy.

• A:Answer Netflix, Amazong Prime Video both stream 4k content. For Netflix you do need the 12 dollar a month plan. YouTube built in app also has a lot of 4k content.

  Answered 8 years ago by BuddyLuv623Verified Purchase

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Q: QuestionI removed a screw 1 mo ago from the top left of the screen on 2015 65" Samsung UN65JS9500 Version TS01. When I replaced it I used what I thought was an identical screw but it was a tad bit longer and I pierced the screen/left a 1" tear.Projected probs?

Asked 8 years ago by mcphearson.

• A:Answer I have accidentally pierced screens in the past. It is a per set bases to be honest. If you do not notice anything instantly, chances are you won't a year from now. If you have protection on it (Geek squad or something else), you could always have it replaced if you are concerned that much about it. Generally you will notice discoloration within seconds of powering on. If you just pierced the back and not the panel itself, you should be fine. Perhaps attach a photo to help assist a little more? Regards

  Answered 8 years ago by NetworkGnomeVerified Purchase

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Q: QuestionHello I was wondering if anyone else has sticker residue in the upper right hand corner of screen from the energy guide sticker I can see this very well with my phone light or a flash light very annoying tried screen cleaner and won't come off

Asked 8 years ago by Matt.

• A:Answer Nope

  Answered 8 years ago by pickumVerified Purchase

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Q: QuestionI see Warm tone is almost in all color tones. Even Cool tone also shows like Warm tone. Anyway to get true cool tome?

Asked 8 years ago by KUMAR.

• A:Answer In the expert setting under picture.

  Answered 8 years ago by TexasgirlVerified Purchase

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Q: Questioncan i add a surround sound to this tv?

Asked 8 years ago by memo.

• A:Answer Yes.. the ONe connect has HDMI ports for your receiver.

  Answered 8 years ago by SeanSemps

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Q: Questionwhat type of power cord and length comes with this? I think i might need to get an extended one due to my mounting situation.

Asked 8 years ago by Anonymous.

• A:Answer The power cord is what I would call very short. 5, maybe 6 feet long.

  Answered 8 years ago by OscarVerified Purchase

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Q: Questionhow wide is the tv in the shipping box. what is the size of the box it comes in

Asked 8 years ago by ranger.

• A:Answer The size of the box is 61-1/2" wide X 37" high X 6" deep.

  Answered 8 years ago by KDA132Verified Purchase

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Q: QuestionHow can several 65 inch TVs seemingly with the same features vary so much in cost? $900-$4000.

Asked 8 years ago by Jar.

• A:Answer Panel Quality varies even if using same tech or features (this affects picture quality greatly). Smart TV features implementation is better on some TV's vs others (this affects TV's within the same brand and model type as well). Branding adds a lot to cost as well! Look up RTINGS for great reviews.

  Answered 8 years ago by EnginerdVerified Purchase

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Q: QuestionWill I need a special HDMI cable to take advantage of the SUHD and 4K features? I am using a generic cable for Direct T.V and I don't think that I am getting the full quality that I should be getting.

Asked 8 years ago by HDMI.

• A:Answer All you need a high speed HDMI cable, commonly known as HDMI 2.0. You can get them with or without ethernet built in. I purchased the Monster Platinum cable and it works well. The connecters are a tight fit so it will require some wiggling to get the connector in.

  Answered 8 years ago by timmyVerified Purchase

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Q: QuestionHow tall are the legs? The soundbar I want is 3.25" tall and I don't want it to overlap the bottom of the screen if I put in front of the TV.

Asked 8 years ago by dsal.

• A:Answer About 3 1/2 inch. Might be close. Do away with the ugly as# chrome feet and get a universal center stand. It will adjust up and down and swivel. I entered more info earlier about my setup but it involved Amazon and was deleted.

  Answered 8 years ago by Mike

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Q: QuestionMy two weeks old Samsung un65ks8000,its set up according to manual.it recognized all hdmi ports,i get a picture but when I turn the tv off and back on it shows no source on screen.however if I unplug the one connect cable And reconnect it i get a pict

Asked 8 years ago by Stewart1980.

• A:Answer i have the same issues from time to time.. Or Ill have a picture but no sound.. I just cut tv off and back on and problem is solve.

  Answered 8 years ago by tonyVerified Purchase

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Q: QuestionIve got a couple nasty fingerprints on the screen of this beautiful tv. Ive used the basic Samsung method of just rubbing a dry cloth, I'm wondering if there is a product that works well with this tv to clean it without damaging anything?

Asked 8 years ago by crashstatic54.

• A:Answer Check Amazon for "Screen Mom". I have tried the alcohol/water, vinegar/water, and all the other concoctions on previous tv's. Did not want to "experiment" with this new tv. The Screen Mom spray has no harsh chemicals and works great. It is kinda pricey ($16), but will probably last forever and comes with a huge microfiber cloth.

  Answered 8 years ago by Mike

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Q: QuestionCan you attatch anti-tip straps to this model? Such as these: https://www.amazon.com/Furniture-Anti-Tip-Mounting-Hardware-Included/dp/B0153XNDL6/ref=sr_1_1_a_it?ie=UTF8&qid=1487695637&sr=8-1&keywords=tv+wall+anchors

Asked 8 years ago by MamaBear.

• A:Answer The television comes equipped with the hardware needed to strap onto the wall if needed.

  Answered 8 years ago by ThatFrankDudeVerified Purchase

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Q: QuestionYou have offered me the same samsung television size but with a 120 motion rate for $1199, if you can do the same price for the 240 motion rate i would love to purchase this item, i am a loyal customer and elite reward zone program member, thank you

Asked 8 years ago by vantage30.

• A:Answer If this TV ever gets down to $1200 I will be so mad. $1499 is a great price for this TV.

  Answered 8 years ago by CStew18Verified Purchase

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