Questions & Answers

Q: QuestionDoes the 65in tv come with a tv stand ??

Asked 5 years ago by Ramsrule2020.

• A:Answer It comes with legs for it but they are towards the ends of the tv.

  Answered 5 years ago by cad8099

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Q: QuestionHow much does it weigh? In reference to a wall mount

Asked 5 years ago by GG.

• A:Answer GG, the 65TU7000 weighs 45.4lbs. ^Gina

  Answered 5 years ago by Samsung

  
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Q: QuestionCan I connect to Alexa?

Asked 5 years ago by Carrie.

• A:Answer The 65TU7000 does not have Alexa built in so you would need a Samsung SmartThings Hub to use Alexa on the 7000. However the 65TU8000 does have Alexa, Google, and Bixby built in . BestBuy.com does have the Smart Hub https://www.bestbuy.com/site/samsung-smartthings-hub-white/6265835.p?skuId=6265835 . ^Jason

  Answered 5 years ago by Samsung

  
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Q: QuestionI understand there is an 'On Screen Manual' but is there one somewhere that can be printed out~? Thanx.

Asked 5 years ago by MickieX.

• A:Answer MickieX, you will receive a full User Manual with the TV when purchased. ^Gina

  Answered 5 years ago by Samsung

  
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Q: QuestionWhat is the actual screen size? The ad says 65" but Samsung's reply to this question from another user is different. Hello, the box dimensions are: (W x H x D) 63.2 x 37.9 x 7.2 ^Gina By Samsung 6 days ago Samsung Representative

Asked 5 years ago by Tvfan.

• A:Answer Tvfan, the screen size on the 65TU7000 is 64.5". ^Gina

  Answered 5 years ago by Samsung

  
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Q: QuestionI am interested in purchasing a new TV in the near future. I've been looking at Samsung 65 inch screen. I've noticed some of the reviews, regarding the picture looking like an X-ray machine to questions asked about the sound.

Asked 5 years ago by Candor.

• A:Answer Candor, any issues you may have seen regarding the TU7000 in the past have been fixed with a Firmware Update. ^Gina

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes it have arc connections?

Asked 5 years ago by Kurt.

• A:Answer Hey Kurt , The 65TU7000 does support HDMI eArc. ^Jason

  Answered 5 years ago by Samsung

  
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Q: QuestionHow many Hdmi and av inputs does this Tv Have

Asked 5 years ago by Tese.

• A:Answer Tese - The TU7000 supports 2 HDMI inputs. ^Jason

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes my Samsung 65 inch has Bluetooth?

Asked 5 years ago by Anonymous.

• A:Answer The 65TU7000 does support Bluetooth Audio. ^Jason

  Answered 5 years ago by Samsung

  
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Q: QuestionWhat benefits from different Series? I see Series 7, Series 8, to UHD Frame Series the price for the TV starts to increase. But the specs for the TV don't change.

Asked 5 years ago by Bill.

• A:Answer Hey Bill , As you progress thru the series of models you gain key features. From The TU7000 to TU8000 you gain Ambient Mode and the Smart One Remote with voice Assistants i.e.:( Google Alexa and Bixby). The Frame is a lifestyle tv that is made to blend in to the décor of any room , utilizing the No Gap Mount ,One Connect Box , Art Store and optional bezels colors . ^Jason

  Answered 5 years ago by Samsung

  
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Q: QuestionHow thick is the Samsung 65 in.?

Asked 5 years ago by DJ.

• A:Answer DJ, the dimensions for the 65TU7000 are as followed: DIMENSIONS (INCHES W x H x D): • TV WITHOUT STAND: 57.1 x 32.7 x 2.4 • TV WITH STAND: 57.1 x 35.6 x 11.2 ^Gina

  Answered 5 years ago by Samsung

  
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Q: Questionwhere is this made in?

Asked 5 years ago by laica.

• A:Answer laica, the Country of Origin for the 65TU7000 is Mexico. ^Gina

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes it Have Airplay 2 built in ?

Asked 5 years ago by Jack57.

• A:Answer Jack57, yes, Air Play 2 is available on the TU7000. ^Gina

  Answered 5 years ago by Samsung

  
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Q: Questionhow do i download disney+ on this tv

Asked 5 years ago by bob.

• A:Answer Bob - Press the Home button on your remote to open up the App Launcher. You can then toggle left or right to find "Apps". Once you open and agree to Terms and Conditions, you will be able to start downloading Apps like Disney+ and many more. ^Gina

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes this tv have bluetooth to connect wireless headphones

Asked 5 years ago by TIM.

• A:Answer TIM -the TU7000 does support Bluetooth audio. ^Jason

  Answered 5 years ago by Samsung

  
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Q: QuestionI can find my current WIFI connection in settings but I am unable to change to my new carrier. (I am also going to disconnect my cable connection.)

Asked 3 weeks ago by MJAtlanta.

Q: QuestionMy stand broke for this TV. What stand or tv mount can I use that’s compatible??

Asked 7 months ago by Anonymous.

Q: QuestionMy tv will not work with the WiFi. My WiFi app says that my tv has excellent connection. What is the issue?

Asked 9 months ago by ethan.

Q: QuestionSamsung - 65" Class 7 Series LED 4K UHD Smart Tizen TV Model: UN65TU7000FXZA | SKU: 6401722 I bought this TV July 2021. I have sound but have to pull on the TV away from the wall to possibly flex it for a picture. Any suggestions?

Asked 1 year ago by Jeanine.

• A:Answer Make sure when the TV is against the wall it is not pushing on a cable and possibly causing pressure to push on one of the HDMI cables.

  Answered 1 year ago by jdubsVerified Purchase

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Q: QuestionThe tv started defaulting to the samsung tv plus app when I turn it on and not the HDMI port. I disabled the samsung app and it still won't default to the HDMI port. How do I change the default source on this tv?

Asked 1 year ago by Andrewlxa.

• A:Answer Ha mine just started doing this as well its very annoying

  Answered 1 year ago by JinxsterVerified Purchase

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