Questions & Answers

Q: QuestionWarranty? Samsung - 65" Class 8000 Series LED 4K UHD Smart Tizen TV Model: UN65AU8000FXZA SKU: 6453024 purchase this November 2021 One side of the screen is darker then the other.

Asked 2 years ago by Anonymous.

• A:Answer Samsung have a one year warranty. The only way you're going to get this taken care of if you have the Best buy warranty

  Answered 2 weeks ago by JacWin

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Q: QuestionWhat adapter is recommended to connect my vcr to this tv

Asked 2 years ago by Gina.

Q: QuestionHello! Can I split my screen with this tv?

Asked 2 years ago by Cece.

• A:Answer yes

  Answered 2 years ago by SteveSVerified Purchase

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Q: Questionwhen the tv is turned on, it only has a pictue in about 1/4 of the screen in upper left quadrant, The only way I found to fix the screen is press A on the remote which restarts the system and takes 2-3 minutes, how to fix this issue so not a daily task?

Asked 2 years ago by EJ353.

• A:Answer Hi EJ353, Please call Samsung Customer Support so we can better assist you at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. ~Samsung Advisor

  Answered 2 years ago by Samsung

  
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Q: QuestionCan I mount a Sonos (Gen 2) sound bar to the bottom of this TV? I just bought this TV and now want to buy a Mantle Wall mount for the TV with the sound bar mounted underneath the TV.

Asked 2 years ago by StevenS.

• A:Answer Hi Steve, To better understand your question, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat is the multi audio output feature

Asked 2 years ago by Ew.

• A:Answer Hi, Multi-Output Audio allows you to turn on both the TV speaker and Bluetooth headphones at the same time. When this function is active, you can set the volume of the Bluetooth headphone higher than the volume of the TV speaker. Go to: Settings > General > Accessibility > Multi-Output Audio. ~Samsung Advisor

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes use of the audio out port shut off the tv speakers if so is here an option to keep tv speakers on

Asked 2 years ago by Bill.

• A:Answer I struggled with this trying to use wireless ear buds or headphones to hear dialogue without blasting sound for other viewers. There is a setting in the sound menu for Expert or Advanced Settings that leads you to option for dual audio output. Click that and activating the digital audio out port does not cut off the TV speakers. You just control volume on headphones and TV with separate remotes.

  Answered 2 years ago by Stavros748Verified Purchase

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Q: QuestionI bought this television, but I have not received it yet. My question is, does this television come with a manual? I am new to this world. Just cut cable and went with Internet. This is my smart tv. Thanks

Asked 2 years ago by MaryH.

• A:Answer HI Westiemommy, Yes, a user manual is included. You can also download the User Manual and Remote Guide directly from Samsung’s website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the AU8000 under Crystal UHD TVs > A Model Lineup. ~Samsung Advisor

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes this tv provide mirroring capabilities from my smart phone to the tv?

Asked 2 years ago by Coop.

• A:Answer Yes. You can project whatever is on your phone to the screen.

  Answered 2 years ago by PITIFULVerified Purchase

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Q: QuestionWe connected our soundbar via Bluetooth and it works but when we adjust the volume with the remote the numbers go up & down but the actual sound doesn't get louder or quieter. We can adjust the sound by pushing it on the actual soundbar but not the remote

Asked 2 years ago by Molly.

• A:Answer Hi Molly, The Samsung TV Remote can only control your Soundbar if it is connected via HDMI or Optical. I hope this helps! ~Samsung Advisor

  Answered 2 years ago by Samsung

  
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Q: QuestionWill this TV work with Alexa?

Asked 2 years ago by Cathy.

• A:Answer Yes, I use Alexa with mine.

  Answered 2 years ago by KatherineDVerified Purchase

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Q: QuestionWhat are the dimensions of the box the TV comes in? Thanks!

Asked 2 years ago by drifthaus.

• A:Answer Hi drifthaus, The dimensions of the box for the Samsung 65" AU8000 TV are 63.5" x 37.4" x 6.5"(WxHxD). ~Samsung Advisor

  Answered 2 years ago by Samsung

  
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Q: QuestionWill this TV play in "Portrait Mode"? Can I hang it vertically instead of Horizontally?

Asked 2 years ago by stan.

• A:Answer Hi stan, The Samsung AU8000 TV offers Ambient Mode, which has customizable themes, colors, and photo options. Instead of seeing a blank background when your TV is turned off, you can enhance your screen with landscape images, artwork, and unique scenes. Your photos can also be turned into backgrounds with the My Album feature. Ambient Mode can be accessed directly on your 2021 TV or with the SmartThings app on your phone or tablet. However, it is not recommended that you hang your TV vertically. ~Samsung Advisor

  Answered 2 years ago by Samsung

  
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Q: QuestionCan I install 3rd party apps? Do i need to by extra equipment to install 3rd party apps?

Asked 2 years ago by Ap.

• A:Answer Yes, for example I had to get a Roku to use my Beach Body app. Some things are on there but for others you’ll need a fire stick or Roku type addition

  Answered 2 years ago by AnonymousVerified Purchase

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Q: Questiondoes this TV have dual out put for sound

Asked 2 years ago by john.

• A:Answer Hi John, You can use both TV and Bluetooth device audio simultaneously using the Multi-Output Audio feature. When this function is active, you can set the volume of the Bluetooth headphones higher than the volume of the TV speaker. First, make sure your Bluetooth headphones are paired. Press HOME on your TU7000 remote. Then go to Settings > General > Accessibility > Multi-output Audio. ~Samsung Advisor

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes this TV come with Bluetooth?

Asked 2 years ago by Rickybobby.

• A:Answer Hi Rickybobby, Yes, the AU8000 TV is Bluetooth-enabled. ~Samsung Advisor

  Answered 2 years ago by Samsung

  
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Q: QuestionDose this tv have Bluetooth capabilities???

Asked 2 years ago by Grapejelly.

• A:Answer Hi Grapejelly, Yes, you can connect the AU8000 TV to your external Bluetooth devices. ~Samsung Advisor

  Answered 2 years ago by Samsung

  
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Q: QuestionLost the power cord in a move. What replacement power cord will work with this TV?

Asked 2 years ago by Nora.

• A:Answer Hi Nora, You will need an 18AWG Figure 8 Shape AC Power Cord. ~Samsung Advisor

  Answered 2 years ago by Samsung

  
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Q: QuestionDo you need someone to install this tv or can I do it?

Asked 2 years ago by Cher.

• A:Answer Hi Cher, That is up to you! Best Buy does have Geek Squad packages that you can purchase, or you can set up the TV yourself. ~Samsung Advisor

  Answered 2 years ago by Samsung

  
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Q: Questiondoes this tv work with amazon freeve?

Asked 2 years ago by guest.

• A:Answer Yes

  Answered 2 years ago by ErikaFVerified Purchase

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