“How do you get direct stream tv to work.we downloaded the app. entered user name and password, it looks like it's going to connect and then tv goes black. Called support and they couldn't figure it out either.”
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Hi Lois, To help resolve the issue with the DIRECTV app, I recommend running a cold reboot on your TV. There are two ways to do this: 1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds. 2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in. Next, I recommend ensuring the DIRECTV app is up to date by going to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Next, select the DIRECTV app and select "Update," if available. If the issue persists or if there is no Update available, we will try deleting and reinstalling the DIRECTV app. To do so, navigate to “Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the app. Finally, select Delete, and select Delete again to confirm. Then we will reinstall the app by returning to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Click on “DIRECTV” and then select “Reinstall.” Also, please ensure you are running the latest Firmware update. Go to Settings> Support> Software Update. ~Samsung Advisor
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