Questions & Answers

Name: Samsung - 7.4 Cu. Ft. Smart Gas Dryer with Steam Sanitize+ - Champagne
Brand: Samsung
SKU: 6470422
Price: 399.99 USD
Rating: 4.4 (457 reviews)

Samsung - 7.4 Cu. Ft. Smart Gas Dryer with Steam Sanitize+ - Champagne

Model:: DVG52A5500C/A3; |
SKU:: 6470422

User rating, 4.4 out of 5 stars with 457 reviews.

Highly rated by customers for:

Clearance

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Page Showing 1-20 of 23 questions

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QuestionDo I need a pan to sit underneath this dryer?
Asked 1 year ago by DannyBoogz.
- Answer No you don’t.
  Answered 1 year ago by raylbs
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QuestionMY DRYER DVG52A5500W/A3 JUST DELIVERED WEDNESDAY BUT IT NOT HEATING AT ALL I ALREADY TURN ON THE GAS EVERYTHING LOOK WORK FIND JUST IT NOT HEAT AT ALL CAN YOU HELP?
Asked 3 years ago by CKVONG.
- Answer We just had this same issue with a new dryer. There was nothing wrong with the dryer. It was the vent was blocked.
  Answered 1 year ago by Anonymous
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QuestionWhat size gas line/connections are needed?
Asked 2 years ago by JPDRYER.
- Answer My home required a 5/8 gas line.
  Answered 2 years ago by KevinG
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QuestionDoes the dryer vent out the back, only or can it vent out of the right side, as a person is looking at the front of the dryer?
Asked 3 years ago by Hobokitty.
- Answer It comes with the vent coming out the back but there is an adjustable vent package
  Answered 3 years ago by Sunshine
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QuestionI bought same dryer in June. A full cycle at max heat needs to run 3x to get clothes damp dry. BB Total Tech is malfunctioning automated sys.. Finally got a person in India only to be dropped. How do I get dryer fixed?! I need to schedule on site repair
Asked 1 year ago by TannL.
- Answer We had the same problem. Found out it was a blockage in air return. We have a new build. It had nothing to do with the dryer. Double check air return.
  Answered 1 year ago by RayLbs
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QuestionHow do I I start a service call? The dryer is very loud, almost sounds like it's rolling on sand paper.
Asked 2 months ago by DarrenB.
- Answer Hi DarrenB, We understand how you feel regarding this dryer. We are here to help you. Please check page 55 of the user manual for steps to take when the dryer is noisy. https://downloadcenter.samsung.com/content/UM/202410/20241015032053189/DC68-03784S-04_IB_DV7000_EN_MES_240910.pdf Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1149146373), and it will help our team pull up your information. ^Rodel
  Answered 2 months ago by Samsung
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QuestionHi. Do you know if this unit will be ok to be power by a step down transformer 220v to 120v 60hz ? The 60hz will be a problem ? Thank you.
Asked 2 months ago by Al.
- Answer Hi Al, Please see page 22 of the user manual for the electrical requirements for this dryer. https://downloadcenter.samsung.com/content/UM/202410/20241015032053189/DC68-03784S-04_IB_DV7000_EN_MES_240910.pdf ^Rodel
  Answered 2 months ago by Samsung
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Questioncan it be converted to propane and is it included
Asked 2 months ago by lukie.
- Answer Hi Lukie, Yes, it can be converted to propane. We recommend that to have your gas company make the necessary changes to your dryer. The LP kit is also sold separately if you wish to go with the conversion. Please visit our Samsung parts website to purchase the conversion kit. https://samsungparts.com/ ^Rodel
  Answered 2 months ago by Samsung
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QuestionDoes the water hose hook up to hot water or cold water
Asked 4 months ago by Pops.
- Answer both can be cold or hot.
  Answered 2 months ago by MartinA
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QuestionWhat kind of cord does this come with outlet wise
Asked 6 months ago by Dddd.
This question was asked about the related product: Samsung - 7.4 Cu. Ft. Smart Gas Dryer with Steam Sanitize+ - Brushed Black
- Answer Hi there, The power cord is not included and is sold separately. ^Rodel
  Answered 6 months ago by Samsung
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Questioncan this dryer be converted to electric
Asked 7 months ago by nicki.
- Answer Hi Nicki, No, this dryer cannot be converted to electric. Thank you and have a great day! -Ricardo
  Answered 7 months ago by Samsung
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Questiondoes the installation include haul away
Asked 7 months ago by Susan.
- Answer Dear Bestbuy clients, To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions ^Rodel
  Answered 7 months ago by Samsung
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QuestionIs this dryer able to be converted to propane?
Asked 7 months ago by happy.
- Answer Hi Happy, The range comes with liquid propane orifices or the liquid propane conversion kit. We recommend having your gas company make the necessary changes to your range. ^Rodel
  Answered 7 months ago by Samsung
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QuestionHow can I buy this dryer
Asked 8 months ago by Ed.
- Answer Dear Valued BestBuy Client, To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289, which is available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry about purchasing the specific model you are interested in. Have a great day. ^Charles
  Answered 8 months ago by Samsung
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QuestionDoes Best Buy install dryers?
Asked 9 months ago by Julz.
- Answer Yes they do I did not use them since I am a technician for Plumbing myself
  Answered 8 months ago by FlorianS
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QuestionWhat accessories goes with this
Asked 9 months ago by Anonymous.
- Answer Hi there, Thank you for reaching out to us. We are happy to provide you with the details you need. We shared the link below to know what is included with this dryer model upon purchasing it. What's included https://www.samsung.com/us/support/troubleshooting/TSG01213242/ If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147567042) to help our team pull up your information when you message us. Thank you. -Kimberly
  Answered 9 months ago by Samsung
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QuestionCan I change the door opening to left
Asked 2 years ago by Bb.
- Answer Yes very easily.
  Answered 1 year ago by JohnfP
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QuestionIs this dryer set up for L/P gas? If not does it come with proper orfice for it?
Asked 2 years ago by Rm.
- Answer Yes
  Answered 2 years ago by Jill
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QuestionI ordered this dryer yesterday. Is there anything separate that I need to order for it? I’m wondering if it needs power cord, water line hookups (for steam), gas line, dryer vent hose, etc. ???
Asked 2 years ago by CynCity.
- Answer The y connector and the short water hose(that splits the hot water from the washer) is included. You need to purchase the hose for the steam line. I just purchased and realized this after we wanted to hook up machine. The advertising is misleading. Don’t do what I do. I have to drive a hour back to Best Buy to get this hose which cost $30. Now also you can use the dryer without the steam function until you get that hose.
  Answered 2 years ago by Anonymous
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QuestionWhat is the depth with the door open?
Asked 3 years ago by Anonymous.
- Answer Hello, Thank you for reaching out. We appreciate you letting us know your inquiry about the depth with the door open of this Samsung dryer. We understand how important this information is for you, and we're here to help. The depth of this dryer with the door open is 50.1 in. (1273mm). You may check page 14 of the user manual to learn more about the specifications of this dryer for reference. https://downloadcenter.samsung.com/content/UM/202107/20210729075425789/DV7000_DC68-03784S-00_EN_MES.pdf You may reach out via our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144527270 -Angelica
  Answered 3 years ago by Samsung
  Answer this question

Showing 1-20 of 23 questions

Questions & Answers

Samsung - 7.4 Cu. Ft. Smart Gas Dryer with Steam Sanitize+ - Champagne

Q: QuestionDo I need a pan to sit underneath this dryer?

Q: QuestionMY DRYER DVG52A5500W/A3 JUST DELIVERED WEDNESDAY BUT IT NOT HEATING AT ALL I ALREADY TURN ON THE GAS EVERYTHING LOOK WORK FIND JUST IT NOT HEAT AT ALL CAN YOU HELP?

Q: QuestionWhat size gas line/connections are needed?

Q: QuestionDoes the dryer vent out the back, only or can it vent out of the right side, as a person is looking at the front of the dryer?

Q: QuestionI bought same dryer in June. A full cycle at max heat needs to run 3x to get clothes damp dry. BB Total Tech is malfunctioning automated sys.. Finally got a person in India only to be dropped. How do I get dryer fixed?! I need to schedule on site repair

Q: QuestionHow do I I start a service call? The dryer is very loud, almost sounds like it's rolling on sand paper.

Q: QuestionHi. Do you know if this unit will be ok to be power by a step down transformer 220v to 120v 60hz ? The 60hz will be a problem ? Thank you.

Q: Questioncan it be converted to propane and is it included

Q: QuestionDoes the water hose hook up to hot water or cold water

Q: QuestionWhat kind of cord does this come with outlet wise

Q: Questioncan this dryer be converted to electric

Q: Questiondoes the installation include haul away

Q: QuestionIs this dryer able to be converted to propane?

Q: QuestionHow can I buy this dryer

Q: QuestionDoes Best Buy install dryers?

Q: QuestionWhat accessories goes with this

Q: QuestionCan I change the door opening to left

Q: QuestionIs this dryer set up for L/P gas? If not does it come with proper orfice for it?

Q: QuestionI ordered this dryer yesterday. Is there anything separate that I need to order for it? I’m wondering if it needs power cord, water line hookups (for steam), gas line, dryer vent hose, etc. ???

Q: QuestionWhat is the depth with the door open?

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QuestionDo I need a pan to sit underneath this dryer?

QuestionMY DRYER DVG52A5500W/A3 JUST DELIVERED WEDNESDAY BUT IT NOT HEATING AT ALL I ALREADY TURN ON THE GAS EVERYTHING LOOK WORK FIND JUST IT NOT HEAT AT ALL CAN YOU HELP?

QuestionWhat size gas line/connections are needed?

QuestionDoes the dryer vent out the back, only or can it vent out of the right side, as a person is looking at the front of the dryer?

QuestionI bought same dryer in June. A full cycle at max heat needs to run 3x to get clothes damp dry. BB Total Tech is malfunctioning automated sys.. Finally got a person in India only to be dropped. How do I get dryer fixed?! I need to schedule on site repair

QuestionHow do I I start a service call? The dryer is very loud, almost sounds like it's rolling on sand paper.

QuestionHi. Do you know if this unit will be ok to be power by a step down transformer 220v to 120v 60hz ? The 60hz will be a problem ? Thank you.

Questioncan it be converted to propane and is it included

QuestionDoes the water hose hook up to hot water or cold water

QuestionWhat kind of cord does this come with outlet wise

Questioncan this dryer be converted to electric

Questiondoes the installation include haul away

QuestionIs this dryer able to be converted to propane?

QuestionHow can I buy this dryer

QuestionDoes Best Buy install dryers?

QuestionWhat accessories goes with this

QuestionCan I change the door opening to left

QuestionIs this dryer set up for L/P gas? If not does it come with proper orfice for it?

QuestionI ordered this dryer yesterday. Is there anything separate that I need to order for it? I’m wondering if it needs power cord, water line hookups (for steam), gas line, dryer vent hose, etc. ???

QuestionWhat is the depth with the door open?